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November 2023 by Jenna Jennings
Manager Matt was incredibly helpful and was the nicest employee ever! He is the only reason I come back to BJs for tires
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November 2023 by Maria T.
I really feel bad about this review as the person who did our rotation is pleasant un like the other one that just does not want to be here. However this is not about them. We have been waiting for 20 plus minutes and this poor kid has been rotating our tires, answering the calls, helping customers with tire questions, then refilling propane tanks. The line froze and now he has to stop every few min to come in and let everyone know to come back. In the interim the customer service desk inside the store could take care of of the propane so your team in the tire department avoid stopping every few min and making a mistake. I m all for multitasking but every time we are here I want to help them answer the phone or something. The job is not horrible it's the amount of unnecessary steps, and call and extra tasks you are expecting from your employees that is concerning. Get them a ear piece to answer the phone in the shop. An extra computer back there that they can use with out having to take 30 steps each way after they stop doing what should be a priority. You pay someone to check receipts at the door why can't you pay someone to take care of the desk and the propane tanks. You are not going to break the bank and your team might be engaged.
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November 2023 by Andrew
Nick did a fantastic job and great customer service skills I will be back!
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November 2023 by M Crisostomo
Don't waste your time
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October 2023 by John Z.
Im giving these guys a two star rating because my cashier Alexa was very nice and treated me well so did one of the associates upfront. Very rarely do I see a cashier be so considerate while packing the cart. They are understaffed and don't seem very organized due to the lack of communication everyone seems to have in this establishment. There was much frustration when going to check out. BJs used to be better and a lot less pushy but it now seems stressful to even enter the building, my number one complaint is the credit card. If I tell you no I do not want the credit card that means no. I understand there is probably a quota of some sort but you can't force people to get some thing they don't want and this BJs needs to understand that. Still have the best rotisserie chickens, and pumpkin rolls though!
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December 2022 by Leslye B.
I was there on 12/29/2022 in line w/ other customer I was the third person in line when Daniel m close the register to go on his break unbelievable I was the last one in line and he just turn me back get online so rude the worker there they should hire people that care about there job and costumer not there pay and lunch break and to think in a cancer patient I don't need to be in that store more than I'm exposed too
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August 2022 by Geoff M.
Don't waste your time going to this tire center at BJ's. They're incredibly rude and roll their eyes at you if you don't have an appointment. Just left their and no one is in the place and they turned me down for a simple tire rotation.
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May 2022 by Michael Roberts
I bought fruit cups and opened the box and nothing but mold Have receipt and see pics
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February 2022 by Nick S.
I'll give this place a two because there trying. If you've ever been to BJs on federal road in Brookfield CT you learn one thing real fast, they don't have a lot of employees and when they do it's seasonal. I went in to renew my membership because since I'm military I have to go to customer service. Well. Walking and saw the line for customer service on Sunday, Feb 6th. One lady working her butt off behind the counter with a long line of 8-10 people waiting for help. She had one couple at the desk for 15 minutes, no one came to help expect a another employee who had no idea what she was doing. Not that she was mean or bad but you could tell she had never done customer service as I'm standing there I see other employees just walk by see the line and do nothing. Needless to say I walked out without renewing my membership. I'll probably go back and renew but only because they have a couple things Costco doesn't. Also, BJs, can you fix your gas pump handles? Why do I have to hold the handle down to pump gas versus the little lever to hold it? Still getting my money. Just saying if anyone from BJs is monitoring.
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May 2021 by T G.
Love BJs - great alternative to Costco - always stocked - more variety and lots of organic items - definitely appreciate fact that it's less crowded - only think I go to Costco for is fish and one or two other brands
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April 2021 by Karen Allan
Overall very nice and friendly.
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August 2020 by Theresa OGara
Aaron showed great customer service and went out of his way to change and fix my tire in a very dangerous situation. I am glad BJs is hiring people that care
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June 2020 by Bill W.
I finally checked out their tiny liquor storeVery limited selectionNot impressiveIn the main store I could not find apple cider vinegarMaybe I didn't look hard enoughThere's not many people around to help
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June 2020 by Khaled Carvan
They close whenever they feel like it. Completely unprofessional and a waste of time.
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June 2020 by Mary Torello
EXCELLENT PRICES ALTHOUGH MEATS, CHICKEN, DAIRY, PORK, EGGS HAVE " DOUBLED" IN PRICES. PRICES ARE WAY HIGHER BY 10 TO 14% THAN THE AVERAGE SHOPRITE OR FOODTOWNS! VERY DISAPPOINTED THEY DID THAT. HOWS THIS HELPING THE UNEMPLOYED FEED THEIR FAMILIES...
