-
May 2023 by Wilson J.
Don't waste your $ with them . My dog he has a knee surgery 4/2023 after 2 weeks the surgery I took him to do some X-rays, they said the screws from he's knee is broke and there is not any guarantee... they said I have to Paid again 5K for redo again the surger. hes doctor was Dixon and he was very rude and he ask me to dont want so see us again cuz I ask him explain how can that happened in 2 weeks afte the surgery, My dog he can't even walk ., PLS DONT GO THERE .
-
February 2023 by Robert H.
I'd like to start by saying that the front office staff at Brookfield Animal Hospital is excellent. They are caring, helpful and knowledgeable. They were super during this ordeal. Unfortunately, the same can't be said for all of the practicing vets at Brookfield. Our beloved dog was having coughing issues and was treated by two Drs at Brookfield. The second Dr disagreed with the treatment prescribed by the initial Dr and put our dog on a very aggressive amount of medication. When we called to say the meds weren't working, we were told to increase them. Finally on Sunday we were forced to find an emergency clinic. Initially we were told that our pup would make a full recovery, but unfortunately, the very next day we found out that the previous meds had complicated his condition. We lost him the next day. We have lots of animals and I know very well that mistakes happen and that nothing can bring our pup back. I have also learned that if vets have differing opinions, even within the same practice, you need another opinion. What did surprise me was the callous response from the vets at Brookfield. We have heard nothing from any of them although they are well aware of what transpired. We have, however, paid the very large bill from Brookfield and the emergency vet. We miss our little guy every day and the hardest part is knowing that it probably didn't need to happen.
-
February 2022 by Sanford S
The medical care has been good but the management (Practice Manager \
-
July 2021 by Una L.
For some of us, our pets are beloved members of our families. That's why I am deeply troubled by what happened at my first and only visit today at Brookfield Animal Hospital. After speaking with the tech before the visit with the veterinarian, the veterinarian came into the room and without speaking to me immediately vaccinated my pet. It happened so quickly that I thought he was actually examining her! I asked him what had he done when I saw the needle and he told me that he had given my pet a shot. He could tell that I was visibly upset and I questioned him about his actions, which he assumed I had approved without his speaking to me directly based on his conversation with the tech, NOT me. The tech and I had briefly discussed potential vaccines but no final decisions were made by me. As is customary with other reputable veterinarians, they come in and have introductory conversations with the pet parent ESPECIALLY for the first visit before they automatically start injecting pets with chemicals. I was not given an opportunity to ask questions about the necessity of the vaccine, its side effects or potential harm BEFORE he gave her the shot. It was extremely upsetting for me and it felt like both a violation of me and my pet. It should be noted that the vaccine in question was not a foundational vax that my pet needed immediately so there was no urgency necessitating him not speaking with me. Further, I was not offered a treatment plan, or any ongoing care recommendations for my pet, other than answers in response to direct questions. Needless to say, I will NOT be returning. I am just praying that my pet is okay. A note to this practice is to make sure you get clear permission from pet parents before you administer any vaccinations or other procedures to pets - the same courtesy and dignity you would want if it was your own pet family member.
-
May 2021 by Jackeline R.
Wish I would have read Yelp instead of google reviews before I took my baby here! Please do not take your fur babies here. Such a scam!!! Idk where those good google reviews came from but we had the worst experience. I never leave any reviews good or bad. But this time I did because I don't want any more fur babies going through what mine went through. My baby's foot was deff broken. All I got was 2 weeks of medicine and her foot is like completely crooked. They said it wasn't broken and didn't put her a cast. I called back after 2 weeks and they wanna recharge me! Seriously after my baby's foot is damaged for the rest of her life ???? It's all about $$ for these people. Please don't go here. I only went because my baby was in pain and this was the quickest appointment I could get. Never again. Reply to owner: As I stated before in google: 1) Never would bring my pet here again. 2) Just checked my call log , ZERO calls 3) Surgery was NEVER mentioned. 4) It is not impossible to put a cast on a hamster. If you can't do it than say that. They never contacted me! Their reply was to look good ! Don't take your pets here pls!!!!
-
December 2020 by Michael A.
The doctors and staff are absolutely splendid. I highly recommend bringing your pets here for both medical care and boarding. Also their curbside appointments are so convenient!
-
October 2020 by Shirley Wymore
Fantastic, knowledgeable, caring group. We have been using Dr. Michael Dattner for 2 years, everyone who works there is wonderful.
-
September 2020 by Cathy B.
I was very surprised to read some of the negative comments about Dr Baxter. We've been going to Brookfield Animal Hospital for years and have always been treated with professionalism and compassion from all of the doctors. Most recently we've been seeing Dr Baxter. She's been wonderful and always calls us to follow up and make sure our dog is doing ok and explains everything throughly. The staff is friendly and efficient. Sometimes they recommend extra blood work which isn't essential, I have never felt pressured. We have a senior dog who needs a little extra loving care and I feel like the staff takes good care of him.
-
July 2020 by Dominique J.
My mother and I had the absolute worse experience here the other day with Dr. Baxter. Our chihuahua that is blind deaf and 17 1/2 years old had a seizure today and was crying in pain. We took her there expecting the worse bc she is in horrible shape and we would never want her to suffer. They took her in by herself, we were not allowed to come in with her (Covid) they called us while she was in the exam room. They refused to treat her in any way and just wanted us to do blood test that would take weeks. Never once gave us a reason why she had a seizure. Then when we refused the blood tests ($$$$) They called us back and claimed the dog bit someone and they have to do a rabies blood test that would take two weeks before they can treat her again. We were extremely upset. Then they refused to give us back the dog. We had to call so many times as we wanted her as far away from them as possible. They finally brought her out and said they are calling animal control on the dog. She is deaf blind and almost dead. Now my poor elderly Mom that was hysterical crying has to have animal control come and possibly take her very old sick dog away. I am beyond appalled! They showed us no proof that the dog bit anyone even after we asked. She is a very calm, sick dog. Pleaseeeeeeeee do not every take your pets here! Possibly the worst place I ever heard of. Just wants your money, completely no regard for animal or human life.
-
December 2019 by Jennifer A.
DO NOT BOARD YOUR DOG HERE. We've taken our dog here for boarding in the past and these past couple times were absolutely atrocious. On their boarding form, they ask for special instructions for diet/meds and how much/when to give. They failed to follow those instructions 3x now. Whether it was when to give her treats or TLC and now meds. You can't call yourself a hospital if you fail to give my dog her medicine. That is extremely cruel and is the biggest reason why I am writing this review. The past few times we have not received our texts and pictures for the extra TLC time we pay for. They comped us for the TLC pics we did not receive the past 3 times, great, cool. No actual proof she had that TLC time, not to mention this time her blanket was never taken out of her overnight bag and the treats I told you to give her and medicine were still in the bag. I picked up my dog today, her back leg has a limp and she looks like she's in pain, I now have to go to her actual vet and get that checked out because their staff whose evidentially lazy young adults failed to look after my dog properly over the weekend. Unhappy and dissatisfied. Lost my future business. 1 star because they comped me for the time she was there.
-
July 2019 by Nicole M.
Dr.Baxter is amazing. Besides her being a great veterinarian, her energy is awesome ! Your pets will definitely love her.
-
July 2019 by Susan C.
I have brought my dogs to Brookfield Animal Hospital for almost 6 years. The vets are caring and explain all the options. In my experience, they do not push all kinds of unnecessary tests on you. The techs are terrific w my pets. Finally, the office staff is fabulous. They are great about getting a convenient and timely appointment set up. They remember us from visit to visit (as do the doctors and techs). We feel very much at home there! PS. Just did a price comparison on some prescription food and it was the same price as a popular online outlet. Very glad to see that.
-
July 2019 by Alicia G.
I would give this place negative stars! But I have to put 1 to be able to write a review. I brought my ferret Freddy in to the vet and let me just saw this guy (not even a dr) is the most ridiculous so called "veterinarian" I have EVER encountered! The only thing this guy could do was diagnose him with bladder stones. Which btw petMD did that too given his symptoms. This guy wanted to do a urine sample and xrays, telling me they both ultimately will tell us if he is positive for the stones. Takes my ferret away for the urine sample, comes back 5 min later with "we couldn't get him to sit still".... I'm no vet but I can easily get my little guy to sit still by barely pinching the loose skin on his neck and he "plays dead". Anyone who has ever been around ferrets or most animals knows that's their weak spot. Next comes back to tell me that they need to do surgery and at the least I'm looking at a 12-1500$ bill without including the exam, xrays, and medicine. I suggested let's do the medicine because I knew I needed to find someone that actually knew what they were doing. Did I also fail to mention he told me that when he went to the back he was doing some research online and found out some info on the stones... WELL buddy I could do google too. Overall just unhappy with this place. I ended up finding an actual doctor that is in the business for the animals not the money. He did the surgery for a third of this places price and my Fred is all better and in recovery now. Don't go here unless you want to pay more than what you should for ppl who don't know what they are doing. Take the extra time to drive to E Hartford and see Dr Wilfredo at East Hartford animal clinic !
-
October 2018 by Sondra B.
We have been taking our dogs to Brookfield Animal Hospital since we moved to Brookfield in 2005. Great doctors and staff, beautiful facilities. I would recommend them in a heart beat.
-
April 2018 by Nina H.
Lynsay Baxter is a very unexperienced and unknowledgeable vet. I brought my doggie in because her front paw was hurting. Right away she tells me we need to test her for Lyme disease? Really? Then she poked and prodded her for an hour while my dog was in so much pain and intense. Then she gives us pain medication and anti-inflammatory and lets us go. I called her on the weekend which was 4 days later and told her that my dog wasn't any better and wanted to bring her in but she only said to me to continue giving her the meds and she gave me emergency phone number? Really? She didn't take her condition seriously and didn't offer us any further steps to try to get to root of the problem . What are the meds supposed to do? My baby was still in so much pain and discomfort . The next day my dog lost control of her limps and she couldn't walk anymore. Brought her in to another doctor in the same group and he sent us to a neurologist. They found a tumor in her spine but they couldn't do anything because she was on the freaking anti-inflammatory that Baxter given her and they had to wean her off first. That alone got the condition so much worse as it was a fast growing tumor .My dog didn't improve and had to put her to sleep after 4 days.Baxter contributed in her death. My in-laws had warned me that Brookfield Animal Hospital was responsible for the death of their dog. I guess I should have listened
