Cricket Wireless Authorized Retailer is a business praised for its excellent customer service and helpful staff. Customers have shared positive experiences with employees who go above and beyond to assist them. One customer highlighted an employee named Rachel, who stayed in constant communication and worked hard to resolve an issue, making the customer feel grateful and valued. Another customer appreciated the new manager, Kayla, at the Brooklyn, CT location, noting her friendly attitude and excellent service, which convinced them to choose a plan. In comparison, the previous manager was described as rude and arrogant, making Kayla's service stand out even more. Additionally, staff members Elizabeth, Kayla, Nick, and Autumn received praise for their friendly and professional approach. Elizabeth remained calm under pressure, while Kayla provided a warm welcome and immediate help. Nick assisted with starting new service and resolving problems with AT&T and preloaded cards, explaining processes clearly so even older customers understood what to do next time. Overall, the staff's dedication and friendly attitude make this store a highly appreciated place for customers seeking assistance with their wireless needs.
I loved my experience with Rachel & Kyle! They helped me get a phone line for my son and I only had to pay $65. It was quick and easy & I got a free phone. I Will be telling him friends and family about this store.
November 2025
Fantastic experience. I stopped in to check out their phone deals because I was paying nearly $80 a month with Verizon for only 1 line. Rachel switched me over to Cricket and got me on a $35 a month Unlimited plan. Highly recommend this Cricket !!!
July 2024
Elizabeth and Kayla were so helpful and friendly. Even under pressure Elizabeth remained calm and friendly. Kayle gave us a warm welcome and helped us immediately.
