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September 2023 by Sharon D.
I tried to get in to see my account it was two in the morning I needed to transfer funds this happens a lot unfortunately their second safety measure doesn't work if it sends you a code you don't know it because you can't see it or hear it come through if you want it to ring your phone it doesn't and there's no way to get it to do that after three tries it will block you out for the entire weekend and it has no 24 hour service where a human being can fix it for you you're just out of luck so if you're out of the country or out of the state and you don't even know what your balances it's like not having an account at all
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August 2022 by Michael C.
If I could go less than one star I would. I'll tell you about the horrendous service I received from Torrington savings Bank card service. I went to report a lost debit card and it took me two hours. The phone call was transferred to another country "this is supposed to be a local bank" It took me two hours of waiting on the phone to be able to report this card missing. The first 46 minutes ended with the person being cut off three minutes into our conversation. The second hour and 14 minutes was waiting for another agent to be able to report this. This service has horrendous, bad business false advertising because they claim to be a local bank, they should have a local people answer the phone. That should not happen.
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August 2022 by jo rosier
Absolutely love this bank. My Dad has been a customer forever and I started doing his banking and discovered TSB. The ladies are so friendly and helpful and always take the time to ask about my Dad.
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December 2020 by Kim L.
Just opened a account at the main street branch. Very nice and helpful and wow free checks.
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August 2020 by H C.
When my mother's bank left the Torrington area I wanted her to use a more 'national' brand since we lived in different states and it would be easier for me to help her if she used a national brand. Her friends encouraged her to use Torrington Savings Bank (TSB) instead. While I wasn't happy with the decision at the time, I am thrilled now. The service is unparalleled. I wish they were a national/global brand so I could use them. Every interaction feels so personal. Staff are committed to helping and know how to do what you need in a single call. If there were more stars I'd be giving them more stars. They really are amazing.
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March 2017 by Sam Hermann
Friendly small town bank
