-
July 2024 by Cynthia Violette
We would like to thank Jordi at the att store in Avon he was very helpful and went out of his way to help us switching to direct tv if we could give him a higher score than 5 it would be a 100 thank you the Violette
-
July 2024 by Terry O'Brien
The best service and Erik was so helpful, and patient in helping with switching my phone. As an older customer, not as technical as younger users, to have the service and expertise I received is outstanding.
Thank you Erik, and AT&T.
-
June 2024 by Mia Dulay
NEVER GO HERE!!!
Absolutely awful experience and company. I was lied to about my phone and the store manager stated “I don’t believe you, switch back to Verizon if you’re unhappy”. I explained a financial burned we were in and have two witnesses. They stated “I was just trying to get my bill paid” which isn’t even true. I was asking for some type of help- after calling around for 7 hours still have no resolution. I was refused information for regional managers to speak with to escalate the situation as well. NEVER GO HERE!
-
June 2024 by Grace Tibbals
I had a wonderful experience at this location..
They were fast and great personalities.
-
January 2024 by Christina C.
There was a big screw up with AT&T technical support. I went to the store and Josh and Eric both helped. Josh fixed the mess AT&T made and Eric found a case for my phone and gave me the best price. They were extremely helpful!At& t avon ct
-
December 2023 by K Household
I really think That this has to be THE worst ATT store on the planet. This is my third time going in to this store for help with AT&T plans and left with disgust and anger. I wanted to put my prepaid AT&T plan on the current existing postpaid Verizon iPhone 14. Using Dual SIM. That’s it. I was greeted by one of the heavyset guys saying the answer is NO for whatever question you have. This was his way of greeting potential customers. If there was a humor involved, it did not work, because ultimately we got no service, so he was accurate. He incorrectly told me that I need to go to a Verizon store to put AT&T line because the phone has Verizon already installed. He never bothered to check with anybody or look at his knowledge base to see if that was indeed true. Mind you I will sent here by Best Buy geek squad because they could not install carriers on any phone that had pre-existing Service . The final result was we went to the Verizon store and ditched the AT&T plan and hopped onto the Verizon plan because the AT&T representative did not do his job. The corporate should know that this employee caused you to lose one customer and potentially two more because now the entire family will go to Verizon since the Verizon store will service our prepaid plans,In the same store about six months ago, I went in to get a eSIM for Caribbean travel, and I was told to go online and look for it myself.At that time I noticed one employee was sleeping at the desk, and the other one was watching TV.This store employees need to be turned over if they have a shot of maintaining their customer base-A former 13 year ATT customer but now VERIZON fan for life thanks to the incompetence of this store employee!!!
-
September 2023 by Kim Van Gorkom
I highly recommend this AT&T store. I’ve had two visits in the last six months and have received incredible customer service. Both Josh and Eric were extremely helpful and assisting me in transitioning my iPad to a much better plan. Even though I live two towns away, I will continue to come here whenever I need assistance with my AT&T devices.
-
September 2023 by Laura Talarski
Josh and Caleb were absolutely wonderful. So helpful and patient with the many questions we had. They were very good at continuing to help us and tending to other customers as well. They were very impressive with their knowledge and customer service.
-
September 2023 by Brian Tribuzio
The team here is incredibly helpful and knowledgeable. Had us up and running fast.
-
September 2023 by Laura Doll
Josh and Caleb were absolutely wonderful. So helpful and patient with the many questions we had. They were very good at continuing to help us and tending to other customers as well. They were very impressive with their knowledge and customer service.
-
August 2023 by Mateo Gomez
Pablo was extremely helpful when we switched carriers and made the process easy and simple
-
August 2023 by Simir Johnson
Went to get an upgraded iPhone along with the current ATT plan I already have. Spent almost two hours and felt like I was at a used car dealership. I needed a nap by the time i got home.
-
July 2023 by Anwar Khan
Fast easy service, friendly folks aleays ready to help. Awesome store
-
July 2023 by Josh Figueroa
Eric and Josh were both awesome. I was worried this was going to take multiple hours but Eric set me up with a new line and device and got me rolling out of there within an hour. Every time I upgraded at T Mobile, the process took forever. Glad I made the switch.
-
July 2023 by Leanne Mailman
Go and ask for Jordy! He’s so knowledgeable and patient. He answered all of our questions and saved us money on our bill.
