Internet Service Providers near Canton, CT

“Justin is the most proficient, efficient and capable T-Mobile employee I have encountered over the years as a T-Mobile customer. He helped navigate a SIM card issue that could not be resolved at other T-Mobile stores. On other occasions he also came through with exceptional service.

The intent behind this review is for ownership/management to take notice of this valuable employee (by making a record of this review).

With Gratitude,
Mark”

“After spending several days, sometimes 6hrs in one sitting, with online support and traveling to Plainville CT office(which was terrible), we came here. How vastly different the service was here! We were greeted right away by Oswald who immediately worked hard to fix all the problems that online employees created(Both our lines were ported to the same phone and after 6hrs, they couldnt fix it online). While waiting in store for him to do that, I witnessed the other employees working to help one another as well as the other customers coming in. They were kind, knowledgeable and prompt to help people. One even thanked a customer, who was a police officer, for his service♡ Like any place, there are waves of people that walk in at any given time and you can only do the best you can but at least in this store, everyones working and treating people with respect and thats a HUGE difference from the other store Ive been in. I really feel there is nothing like human interaction when rectifying a problem. Thats something AI and outsourcing can NEVER DO and it where companies are failing miserably. If thats the future, than the future isnt good.

Sidebar: I read a derogatory review below regarding an older gentleman. I will say that while I was there, an older gentleman walked into the store, past everyone else waiting and disturbed the guy working with us. He rudely expected the employee helping us to drop everything to process his check payment. He refused to wait his turn and made rude comments about how they should hire more than 3 people so he could process his check payment. I cant help but wonder if this was the same man in the review below because its noted that the employee said he does this all the time. If it is, this mans entitlement is the problem, not the employees.”

“Saved my relationship with Big Red! Without going into too much of the backstory, my first ever trade-in for the brand new Samsung s23 promotion went sideways immediately. The website could not identify either phone during the trade-in process even though they had been verified before my purchase. Fortunately the manager and assistant manager were able to pull this dumpster fire together and I've been getting my bill credits successfully since March 2023.”

“Steph is so knowledgeable about everything with cell phones etc. She’s has solved all my issues and will on go to her every time I walk in!’ Thank you Steph !”

“I recently needed to upgrade my phone. I was disappointed to find that there were no offers or incentives available to me as a long-time Verizon customer and older retiree (even my old phone was ineligible for a trade-in rebate). In addition, while I didn't know it at the time, I was given inaccurate information in a chat on the Verizon site prior to going to pick up my phone. Not exactly a happy customer. All that changed when I got to the WestFarms Mall store. Everyone greeted me warmly and got right to work assisting me with setup. Adriana and Manny were especially friendly and accommodating, making sure that setup went smoothly. Adriana patiently completed data transfer while I waited. They set a good example -- and earned my 5 star rating -- for Verizon, the company, of positive customer service.”