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November 2025 by Derek Fries
I bought my GTI from Mitchell Selig Ford. The car had an issue with the blind spot monitoring system and was sent to Mitchell Volkswagen to have the system diagnosed and fixed. They determined it was an issue with the driver side mirror. They fixed the issue and returned it to Mitchell Selig Ford. I didn’t realize till I got the car home but I noticed the A pillar on the driver side wasn’t fully clicked in. I looked closer and noticed that the headliner was creased and the foam was separated from the backing.the spot that was damaged was really dirty to top it off. They must have accidentally separated the headliner foam/fabric from the headliner when they pulled it down to do the work. Really upsetting to have one problem fixed just to have another one created. So disappointed as I just got the car back because there was other issues that Mitchell Selig Ford was working on.
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November 2025 by Charles Zanor
My VW car battery died in Granby and I got a boost from James, who suggested I take the car to Mitchell VW in Simsbury (about 20 minutes away) and he would follow me. He is a long-time customer of Matt Figueroa and he had to stop in there anyhow. So, with no advance notice I showed up there with James. In under an hour I was driving home. I had been a regular customer at Mitchell in the past, but the drive takes me 35 minutes from my house in Suffield and I wind up having to figure out how to spend my time when I will be there a while. Still, my recent experience will lead me to re-evaluate my future plans.
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November 2025 by Tori Pisco
Joe was great and easy to work with, he responded to my specific needs quickly, found me the perfect car, and got it here on time. I appreciated his willingness to work via text while I had my hands full with a newborn. Josh in finance was also helpful and a pleasure (and hilarious)!
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November 2025 by Brittany Decker
Always enjoy going to Mitchell Volkswagen. Great people to work with.
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November 2025 by Cathy Favro
On time, helpful, professional, courteous, excellent customer service skills
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November 2025 by KA Clark
All service was explained in the video and work was done as requested
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November 2025 by Donna Cavaliere
Well taken care of at Mitchell VW! Even though my vehicle was a bit over the 50,000 mile warranty, they got VW to pay 80% of the bill. Hopefully, there won’t be any other huge repairs like this one! I also had a new dealer car to drive for the two weeks my car was being repaired. Thank you, Mitchell VW!
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November 2025 by Dahlia Spaulding
Victor explained in ways that you can understand.
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November 2025 by Rick Goyette
The whole experience was great. It started on the phone with an informative conversation regarding the appointment time and a message about a recent experience with a non-dealer shop. The drop off after-hours was smooth; they had pens, envelopes and a secure key box. I received a call and an email with a video run down of the car and some potential hot spots. It was complete that day and went the following day and spoke with the service tech who went line-by-line over the suggested maintenance. No pressure, just factual information and even different options for getting work completed. I was already delighted with the experience but the in-person conversation was just what I needed to be assured this was my new dealer service center for my VW. Thank you Mitchell Volkswagen!
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November 2025 by Mia Walters
Great service experience, as always, with Mitchell VW. The team is great. Thanks Matt!
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November 2025 by Ian Rice
Great to work with. I’ve been going to Mitchell VW since we moved here in 2013. They are first class.
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November 2025 by Jen Gove
Great service!
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November 2025 by Lauren Weiner
Joe and the team at Mitchell are amazing! Flexible, straightforward, and patient. Highly recommend!
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November 2025 by Amanda Salvatore
Joe Maxwell, Josh Fields, Jeremy Pratt and Dave Julian went above and beyond to make car buying a pleasant and easy experience! Highly recommend!!!
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November 2025 by Michael Reuster
Easy service scheduling. Service was done on time with no issues. Wiper replacement was pretty expensive
