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October 2023 by Naomi A
I went into this store yesterday and was browsing jeans in the same area as two white women. The two white women received plenty of attention from employees from the get go, they asked the women if they needed more sizes while they were in the fitting room, came back several times to check in on them and told them to request and try on as many different sizes as they needed. I browsed in the same section as they did, visibly next to them and not once did an employee direct a single word to me. I struggled to get clothes from the high up racks and nobody offered to help. I used the fitting rooms and nobody checked in on me, etc. I hate to say it, but it’s unbelievable that in 2023 you can walk into a store and experience customer service so differently from another person simply because of the color of your skin. I’m disappointed because I’ve been a customer of this brand for many years, but yesterday I decided not to give this establishment my money or business out of principle and I intend on not shopping at any LB store again. I encourage you as a company to offer some courses on DEI and racial biases to your employees. Do better. I can’t see any reason as to why the employees offered customer service to these women and not to me other than racial bias. I was there and witnessed these women browsing - they didn’t specifically request the employees’ help but the employees approached them and offered them all sorts of assistance very clearly and never once offered any assistance to me. The women did not ask them any questions or seem like they needed assistance, in fact, I was visibly struggling to reach items on the racks at several points and clearly needed assistance but nobody approached me. So again, there seems to be no other explanation as to the stark difference in customer service. The store was not busy either so I cannot say the employees had their hands full, they clearly did not.
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August 2023 by Kevin DiMinno
Great prices and unique clothing
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October 2021 by Kadence L
Small store tucked into the outlets, haven’t had a bad experience at the store besides items being out of stock in my size. Be sure to hit the clearance rack for amazing quality jeans for more than 50% off! I got a beautiful pair of dark wash denim skinny jeans for $15 and they were originally $80! I wish they had more shirts that promoted the Lucky Brand instead of generic graphic tees
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September 2021 by Nope No
The people are nice. The clothes not so much.
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August 2021 by Christopher Pike
The people are nice. The clothes not so much.
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August 2021 by Harry Rivera
Pick up some really soft shirts
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July 2021 by Lisa M Annecharico
Love this clothing line. Store is very nice.
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May 2021 by Lizzy
The staff were very helpful and friendly. I had a very pleasant shopping experience.
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December 2020 by Gina Davila
Awesome styles. Associates are very professional and a pleasure to speak with. A must visit!
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December 2019 by Viviana Gao
No attention received in an empty store during Black Friday (usually high volume and other store employees are especially pleasant). Would give zero stars if possible. Much better customer service online if you choose to shop here at all
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July 2019 by Michele Gagnon
Love their jeans
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January 2019 by Franky M.
thesnowboots.com is a fraudulent site. I spoke with UGG today and they do not have any affiliation. Do not order from them.
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January 2019 by David F.
I placed two orders on their website, thesnowboots.com. One on 12-31-18 and the other on 1-3-19. I have inquired on each order because I have not heard anything after receiving the order acknowledgement. I called a number I found on yelp, and it doesn't do anything either. Nobody ever picks up no matter what option you select. I think the website is totally fraudulent.
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January 2019 by Desert Hills D.
I placed an order in on Dec.21, 2018 and today is Jan 14 2019. I have not received my order and have not got a response to emails sent either to inquire about my order. My invoice says I will be charged one fee and my credit card charge is different as well along with a foreign transaction fee charged the next day. BAD BUSINESS! I will never buy from them again.
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December 2018 by Anelise Cimino
I have been to this location multiple times and every time I've had exceptional customer service. All the sales associates are helpful, polite and complimentary. I purchase quite a bit of clothing from this store because I love the brand, but also because I feel comfortable shopping there.
