“First, ignore the negative reviews. None of the staff have an attitude and some customers have unrealistic expectations. Every company has their own polices. I often visit Essex Mail Mart, and I absolutely love the staff there! They are fair, honest, and extremely helpful. I was thrilled when they moved from their old location to the new spot in Centerbrook. Skip the big corporations and franchise locations and choose this incredible local company if you're nearby. They take great care with everything you plan to ship.”
“While in the middle of a move, I returned internet equipment to the carrier via this UPS Store. Unfortunately, an error occurred and the carrier never received the equipment and thus charged me for the equipment. I contacted the store and within short order, my issue was resolved by a very helpful employee and the store owner. I appreciate the help they provided.”