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October 2022 by Gil Maffeo
Terrible service! Waited for 15 minutes at the meat counter, range the bell multiple times for 15 minutes. No service and no one around! Place is crowded, over priced and has horrible service! Big Y for now on!!
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February 2022 by Robert T.
This store is without a doubt the worst Stop & Shop in this area of Ct. I have to go to Norwich or Glastonbury Stop & Shops to find normally stocked items that Colchester for no reason runs out of. There should be a regular visit by a regional supervisor to correct the many problems this store has. It's a shame this store doesn't serve the population of Colchester properly.
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January 2022 by Steve Coffey
many times I've met some really nice/sweet underappreciated cashiers (normally a self checkout person) nothing but positive vibes for how busy the place gets
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December 2021 by Alan S.
Went is shitty Stop & Shop in Colchester Connecticut tonight. around 6:30pm. Did some shopping and realized I needed some American cheese from the deli. As I was approaching the deli and the area where precut deli things live, I noticed the one dumpy guy behind the deli counter blundering away. (Literally). I thought maybe I missed it and they closed but I could clearly see it wasn't closed down, meats still in the holding area, slicers still dirty. I hung around for 5 or 6 minutes (and someone else) took a number, so I decided I would call the store on my mobile phone. Customer Service twit answered.) I told her I was standing at the deli but no one was here to help us. She said she would page someone...she did...but after another 3 or 4 minutes no one came. (And there were several other employees within eyesight...none of them blinked an eye.) So I called back and this time she paged a manager over. Well bumble-dickhead manager came over and informed me the employee was on his break...maybe I could go do some other shopping and come back. I said all I wanted was some American cheese. I REALLY thought he was going to just hop back there and cut it for me but he said, "I'll go find out how long he has left on his break." And he walk away. And off he went, returning a couple more minutes later to inform me that the employee had about 4 minutes left on his break. I looked at my watch...it was 7:26pm. Deli-boy came lumbering back about 6 or 7 minutes later. I didn't confront the manager...but I should have: Really, d******** You can't cut me a pound of American cheese? At this point I'm the only customer (the other person left). Absolutely pathetic.
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November 2021 by Karina C.
I've been going to this store on & off since I was hired with my agency since 2014. We use this store to do grocery shopping once a week for our individuals who live in group homes. In order for us to make a purchase, we have to receive a special slip compensating us for the purchase. The last couple of weeks I've been going to the store and when I request the special slip, most staff seem to not know what I'm talking about and I'm often getting an attitude from the staff because they don't understand what I am talking about. What gets me most upset is the fact that I'm there every week & get treated with confusion & no respect. It's tiring & upsetting to go through every week. I had to let my manager know that I will no longer be doing her grocery shopping because of the way I am treated when I go.
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August 2021 by Mandy C.
So frustrated by this store. I ordered a birthday cake for my son's birthday and ordered buttercream frosting and my order was all wrong. Not to mention the cake was so dry!
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March 2020 by Candace Stewart Lamb
Staff is always nice, store is always clean and well stocked.
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March 2020 by Damon Braasch
need a better Goya selection.
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March 2020 by Sanna Piispanen
Need more toilet paper.
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October 2019 by Dana A.
The produce is generally mildewed and rotting. I've tried going before work, after work, weekends and have not found a time when the produce is fresh.
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April 2019 by Jim Vigue
I’ll be back after the strike is settled. Treat your workers with respect
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October 2018 by roger ferraro
Overpriced
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July 2018 by Heidi W.
This Stop & Shop has very little going for it. I'll start with the positive. There is a *decent* (not excellent) selection of vegetarian, vegan and natural food options. There is a dry goods section, a refrigerated section, and a frozen section all dedicated to the above-mentioned products. I do buy vegetarian items, but usually I don't purchase the organic and/or "natural foods". If those are things that are important to you, you can find some of the things you may be looking for. Some of the staff that work here are nice. There is a 20-something year-old guy who works at the customer service desk who is polite and accommodating. The cashiers can be hit-or-miss, but I've had some pleasant cashiers. The online coupons are helpful. They are downloadable on the app or website by connecting your savings card account. The tech glitches with it seem to be ironed out finally. For over a year, the app wouldn't remove a coupon once you used it, so you never knew which ones you had used but you can use each once only. Corporate's "fix" was to have a popup message on the app saying you can use online coupons only once, even if they're still showing in your account. That caused headaches for many (like me) who couldn't keep track of every single online coupon I'd used. I'd end up paying full price for an item I thought they still had a digital coupon for. The gas points are a good perk. For every $100 you spend at Stop & Shop while using the savings card, you get 10 cents off per gallon at a participating station. I use Stop & Shop gas station in Colchester. Sadly, there is a cap of 20 gallons at the discount price, which was a new caveat as of about a year ago. Unfortunately, my husband's gas tank holds more than 20 gallons. The Stop & Shop gas pump will cut off the gas supply at 20 gallons while you are fueling. Now for the bad: The prices here are OUTRAGEOUS. The prices at Colchester Stop & Shop are a reflection of the fact that there is NO grocery-chain competition in the immediate area. Bear in mind that the East Hampton Stop & Shop has the same district manager and the same weekly sale prices as the Colchester store. I do notice a slight disparity in prices between the two stores on SOME regular-priced items. Many of us hope that the opening of Big Y in Marlborough may force some competitive pricing. I've noticed that within the past 2-3 weeks, the prices of things I buy regularly have risen. An item that had a regular price of $2.79 2 weeks ago now costs $3.19. Another item regularly priced at $4 (but was often on sale for $3) has risen to $5. This week, the "sale price" on that item is $4.79. Um, that's 79 cents above what the regular price was recently. It seems they're doing what jewelry and appliance stores do: Raise the regular price of something. Then mark the item a bit lower, calling it a "sale", while the "sale price" is higher than the regular price was a short while ago. The quality of the produce can be bad at times. I have come across moldy peppers, bruised peaches, old corn, mildewed carrots and rusty lettuce. When you're paying way more than most other grocery stores for these produce items, the fact that some of it is inedible is insulting. Stop & Shop sells outdated food. I nearly purchased a salad dressing that had expired months ago. The label design had changed and whoever stocked the item put the newer-labeled bottles behind the old ones. Obviously they knew the date was several-months expired. I was able to get a bottle that wasn't expired, but again, it was BEHIND the expired ones. I saw an employee doing put-backs in the same aisle. I told her of the expired date on the front bottles and gave her the expired ones. She didn't apologize or even feign being shocked they were selling old items. She took the bottles and ju
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May 2018 by Courtney C.
I had the BEST experience at stop and shop recently. Today, i was feeling a little hungry. So i decided to go to my local stop and shop and pick up some pre made fried chicken. It's my favorite. I decided to go into Chloe's line, a young looking pretty girl. She asked me how my day was and we had a great conversation. I ams pretty lonely and i only have my cats to talk to, so going into public and having nice workers start conversation with me is such a pleasurable experience. Chloe really made my day and i can't wait to check out with her again next time! (:
