U-Haul Moving & Storage of Columbia offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. The business also provides portable U-Box containers, Moving HelpĀ® providers, hitch installations, moving and shipping boxes, and propane. Customers have generally had positive experiences with the business. The staff is described as friendly, attentive, and professional. The facility is clean, and the technicians who perform hitch installations and vehicle servicing are skilled and communicative. One reviewer had an excellent experience getting a hitch installed, noting the technician kept them informed and the price was reasonable. However, not all experiences have been perfect. One customer had issues with a rental van, where the check engine light was on, and the vehicle had trouble accelerating. When the customer brought this to the manager's attention, the response was described as condescending and dismissive. Another reviewer noted the manager had a "disrespectful and hostile attitude" when they arrived to rent a van without a prior reservation. Overall, U-Haul Moving & Storage of Columbia seems to provide a generally positive experience for customers, with skilled technicians and friendly staff. But there have been a few instances of poor customer service that impacted the experience.
Five star customer service in both the truck and storage rental aspects. Staff bent over backward to accommodate me when they could have said no. Don't be like me and have your physical ID with you when you go, but they made the experience a good one.
February 2026
I rented a truck to bring my stuff to this location to then fill u-boxes on site. Everyone I talked to there was very friendly and helpful.
December 2025
Employees were very knowledgeable, helpful and kind. Only issue was check engine light was on and I felt truck didn't accelerate as well as it should of which maybe affected the fuel performance a bit. Other than that 10/10. Will definitely return to this location in the future if needed.