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September 2023 by Trinity
Awful customer service. Please go literally anywhere else
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June 2023 by Cory Anderson
Bringing my beautiful 11 year old Golden Retriever, Tuckie to this business was the worst mistake I ever made in my like. Tuckie was extremely traumatized and injured by the groomer. When we arrived the shop wreaked of cigarette smoke. I left after Tuckie was placed in the bath tub. I received a call 60 minutes later claiming that Tuckie was being too difficult and refused to stand when needed. I was told to come by to pick him up or help. I was driving back to town at the time of the call and arrived in 15 minutes. I found my Tuckie standing prompt up on the table while panting hysterically because he was being choked by a tight collar and was severely stressed. I had to remove the collar myself and get him off the table (he fell while doing so) because the groomer was too busy filming Tuckie and complaining "He was doing it to himself (choking)," "He is over weight," "He is a sick dog." None of these comments are true. Tuckie was a very healthy, happy, and active older dog. He certainly did not put a choking collar around his own neck. Tuckie always panted some, as bigger dogs do, but never with such intensity, drooling, and for the first time in his life he was wheezing. It took several hours to calm him down after getting him home and he developed a respiratory illness or throat injury. Tuckie was given a pain injection at Kirbys vet two days later. He experienced a severe reaction. I lost the life of my life because this groomer was too reckless and cruel to be trusted with my dog. She pushed him way to hard. All she cared about was "I'm late for my next appointment" and "That will be $95." She had zero concern or compassion for his well being. There was no follow to see if he was okay after. If she could not have groomed my dog without hurting him, she never should have proceeded. Tuckie should have been taking off the table, removed of the collar, given a chance to calm down, and offered water long ahead of time. Tuckie was the sweetest, most wonderful, loving dog in the world. I cannot even describe how devastated, completely shocked, and horrified that I am. For anyone who loves their pet dearly, please do not take them to this awful disgusting business.
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June 2023 by Elaine Giori
I wanted to support a local business, but found the owner to be incredibly rude.
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May 2023 by Caleb Bragg
They always do amazing work with my Havanese.
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April 2023 by Matt Dory
My dog won't let anyone trim her nails but Pet Appearance does it with ease!! Very friendly and definitely have a way with animals. Highly recommend trying them out for your pet grooming needs!
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January 2023 by Rosalie Velazquez
She’s very good with my 3 dogs . I will not take my babies anywhere else..I give her 5 stars
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October 2022 by Jessica M.
Amazing! Take my two German shepherd there and they always come out absolutely gorgeous and smelling great. The owner is so kind and thoughtful and takes a lot of pride and effort in caring for your fur babies. Highly recommend!
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October 2022 by Marcel Coulombe
They did a great job with my cat. nice friendly well priced
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August 2022 by Carol Starkes
American eskimo dog needed grooming. Great job. Fast. Undercoat always a problem. Not now. Groomer did super. Ears cleaned, nails clipped, undercoat groomed the way it is supposed to be done, top layer hair clipped a tiny bit. Duke was all poofed up. Looks great.
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July 2022 by red one
Fast responseGreat serviceMy dog had a broken nail and they did a wonderful job taking care of her.
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May 2022 by Cynthia P.
Lori is the absolute best. She was able to handle a 24lb Ragdoll cat that despises being groomed. She's confident friendly and very knowledgeable about most animals. I definitely recommend Lori & Pet Appearance in Coventry!
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March 2022 by Nancy LaChappelle
My dog loves to go there.
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February 2022 by Rhonda Dean
Lori always does a great job grooming my 2 longhair cats and her prices are reasonable.
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February 2022 by rob cushing
Wonderful place to bring your dog for grooming. Very knowledgeable and professional.
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February 2022 by Maureen O'Malley
Great experience with my cat. Kind and gentle. ?
