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October 2023 by Kaylee Mahon
Wish I could give 0 stars. We deposited all of our checks from our wedding, come to find out half of them never went through. No error message or notification. We are unsure which went through and which did not because they are all around the same amount of money and went into the bank. They told us they would have it solved the next day and never called. Then when we called they said 7-10 days. It has been over a month and we call daily with no resolution in site. We asked for someone else higher up as a point of contact and was denied the information. Absolutely awful bank.
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August 2023 by Leann Husted
They are now holding credits. They overdraft my account and charge me, when I specifically asked for any insufficient items not be paid. For instance, if I go to taco bell and order a 4 dollar drink and I'm 25 cents off in my math, deny the charge. Don't charge me the 37 dollars for a quarter.I had a merchant credit my account. Yesterday it was in the system. But they put it on hold. At 1 this am, my account reflected that credit. Now 12 hrs later its just gone. I called 4 different numbers to try and gain clarity. All they can say, it's it takes 24 hrs to process a credit. Ok. That was Yesterday. Well, just wait another 24 hrs, making it Saturday, and call back if it's not showing. I'll be taking my banking elsewhere. No one can tell me why the credit is being held.
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August 2023 by JC Dawkins
The bank changed their online system and executed it very poorly. It's been weeks and my portal still says that paying bills is not available. Also, online customer service and local staff are not helpful.
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November 2022 by D . CT
Good bank
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October 2022 by Alexa Garcia
This Bank location has the absolute rudest people I have ever dealt with at any bank. They are bothered and act annoyed when asking for any type of help. Constantly putting you on abrupt holds without even letting you know first. I had the pleasure of speaking to crystal who was by far the rudest person there. I needed help with a fee Webster charged, and she was completely inappropriate with her comments. One of them being, you mean to tell me you just don’t have the money to put in your account. And just kept repeatedly saying there’s nothing she could do to help me. Fortunately I was on the phone with her because if it was in person I would have went off on the b****. Save yourself the hassle and never choose Webster.
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August 2022 by Alexq Ramos
This Bank location has the absolute rudest people I have ever dealt with at any bank. They are bothered and act annoyed when asking for any type of help. Constantly putting you on abrupt holds without even letting you know first. I had the pleasure of speaking to crystal who was by far the rudest person there. I needed help with a fee Webster charged, and she was completely inappropriate with her comments. One of them being, you mean to tell me you just don’t have the money to put in your account. And just kept repeatedly saying there’s nothing she could do to help me. Fortunately I was on the phone with her because if it was in person I would have went off on the b****. Save yourself the hassle and never choose Webster.
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June 2022 by Mike s
If I could give zero stars I would. Ive never had such a horrible awful disrespectful experience by a bank in my life. I'm not a customer of them but forced to deal with the awful assistant manager with regards to my deceased mother's account. She never advised me of the banks policy and procedures regarding the matter, had no empathy for my recent loss, then because of which and my own mental illness she decided to throw me out bc I was visibly upset and raised my voice at her. The next trip was no different, went back w a court order and she still didn't do her job and inform me of anything.The corporate office was the one who told me I had to wait 10 business days for the legal team . It's now been 14 and they again failed to do their dam job. I made a formal complaint against them and will also call the BBB. URGE YOU TO NOT DO ANY BUSINESS WITH Them IN ANY MATTER. The assistant manager needs to get fired, her conduct was not become of any associate never mind an assistant manager.
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March 2021 by Erica Campbell
Webster bank is the worse bank! Got a collateral loan with them with a fixed rate and they just decided out of the blue to start charging me more without ever notifying me or anything. Broke the legal contract that I had with them that said I would pay certain amount and they just decide to start to up the amount even though the contract says a pay this old amount for five years. Horrible and illegal!
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November 2020 by ario's phone
Very friendly staff.Great mortgage rates and refi productsRecommend to friends and family.
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September 2020 by Vik Lockyer
Definitely will never consider Webster bank for any needs. Years ago I had a personal account and I closed it because of issues I had with them not keeping their word when I did what was required. Yet again 7 years later and a different branch and it was turning into arguing. Then they claimed their legal team needed to review this and thst in a few hours i would receive a call either from Austin. Never received a phone call or anything a week later and still nothing. I went with Peoples United and i am so glad that I did. They treated me nicely and were able to handle the matter. So avoid banking with Webster Bank. They do not keep their word nor what they truly doing beyond basic teller banking. I'm disappointed I tried to them another shot.
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September 2020 by Cindy Hetu
This place posts that it’s open. Doesn’t state Drive thru only. They should say that. Don’t say Lobby is open when it’s not. This is nonsense. They have MY money but I have to wait 30 mins for service. BS.
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April 2020 by Flavahottie 69
Slow this Webster workers are very slow I am at the drive thru for an hour drive thru are not suppose to take 30 mins per car. Ridiculous I am still here
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September 2019 by Rose W.
This branch does not know what customer service is. Several times I've had to wait at the drive thru window for someone to wait on me. This morning I went to the bank on my way to work. I waited at least 4 minutes before I rang the bell. There were 4 people behind the counter and one customer inside. I find this to be unacceptable and I am thinking about switching banks. I've been a Webster Bank customer for many, many years and will not be ignored when I need someone to help me make a transaction. Sadly this is very close to my house. May try a different branch before I switch. My advice to the manager of this branch: Make customer service a priority,
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July 2019 by ryan spada
Jad gave excellent service and was such a great help. i will be coming back more often
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January 2019 by Sal R.
I've been with Webster Bank for 15 plus years, two checking accounts (approximately 22k on deposit) and a home equity loan with a balance of 99,400. Oh and a credit card. I get a service fee of $21.95 and I call in. They said they changed their accounts and sent me a disclosure packet in the mail. I asked to have the fee waived and switched to a different program. They would not waive the fee. They said no to waiving $ 21.95 but preferred to lose a client. So, here comes the best part. I look for a new bank, one with a great on-line banking program (JD Power rated) and I refinanced my loan at a much lower rate. I'm saving money and have a great checking account with no fee's. Thanks for making me mad Webster Bank.
