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April 2024 by Samantha Graczyk
If you’re looking for cozy loungewear, Aerie is the perfect place to shop. It’s refreshing to see a store that focuses on comfortable basics—ones that can be easily adapted for a casual day out, working out, or vacation wear. Unfortunately, it’s disappointing that in increasing their attention to fashion, Aerie now has such a limited selection in terms of bras and underwear. They used to have several styles of bras to choose from but now most everything is sold online.I have to agree somewhat with the other reviewers that the customer service isn’t exactly what it used to be. Similar to its American Eagle brethren, Aerie is an independent shopping experience—you get help only when you ask for it.The fitting rooms are unnaturally dark and were a tad messy when I visited on a Saturday afternoon, but I can’t deny the quality and fit of their activewear line. Everything was stunning. And while the prices shouldn’t be taken lightly, nothing is unreasonable, and nothing is “too trendy.” Aerie is staple shopping at its finest.
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February 2024 by Samantha Poccia
I placed an order online that clearly stated order will be ready WITHIN 2 hours. I drove an hour since I do not have an Arie in my area to be told that online orders sometimes need to be shipped to the store and can take DAYS. The associate was completely unsympathetic to my situation and offered zero help in rectifying the situation. I will no longer shop at Arie since online policy is awful and the store is too far from my home.
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June 2023 by Joanna T.
Love the store but NOT the danbury mall location. The sales associates were rude. Upon walking in all the associates were giving people dirty looks and not helpful at all. I walked in looking for a bathing suit and wanted to try it on, the associate who opened the fitting room for me saw me waiting (for a while) and rolled her eyes and was very rude while doing so. I work in retail and I would NEVER treat any customers this way. The girl who checked me out also gave me a nasty look as I left the fitting room and behaved in a way as though I caught her in the middle of talking about me because when she saw me she said "OOP" I've never had an experience like this at ANY store let alone aerie which is known for their positivity and what not but definitely will not becoming back to this location.
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September 2022 by LA Be
What a shock I got today when I went to go shopping at the Danbury Fair Mall and found this store closed with no notification sent from corporate of the closure. Since when is a single store owned by a corporation allowed to just close? This was such a disappointment to drive an hour to buy my teenager miscellaneous items only to have it closed. Customer Service had no explanation to offer for the closure either. I am now rethinking whether I should continue to shop with this company since it allows individual locations to operate as they see fit with no regard to company policies for closures.If you are planning to shop in any of the Aerie or American Eagle stores use caution or you may be wasting your time when you go to shop as they may just be closed because they can be.
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February 2022 by Tia Barrier
Very clean, organized, & bright! It’s alwaysa great time to shop with the girls here.
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January 2022 by Be Bent
What a shock I got today when I went to go shopping at the Danbury Fair Mall and found this store closed with no notification sent from corporate of the closure. Since when is a single store owned by a corporation allowed to just close? This was such a disappointment to drive an hour to buy my teenager miscellaneous items only to have it closed. Customer Service had no explanation to offer for the closure either. I am now rethinking whether I should continue to shop with this company since it allows individual locations to operate as they see fit with no regard to company policies for closures.If you are planning to shop in any of the Aerie or American Eagle stores use caution or you may be wasting your time when you go to shop as they may just be closed because they can be.
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August 2021 by Steph Lucarini
Always a mediocre experience here, it always seems like the associates are annoyed or unfriendly and always come off as rude. Came to do a return today and was told that I need the card to do the return, which I had bc I had paid w/ Apple Pay. However the girls at the register told me that I’d have to get store credit back or have the physical card bc their Apple Pay was down for returns only (?). It’s also weird bc usually when I use apple pay and then use a physical card for the return (or vice versa) it declines bc they aren’t the same card number regardless of the fact it’s the same account.I wish the company would get ahead with the times and issue the refund without the card as most retailers do now a days.
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May 2021 by A L ə X
My girlfriend loves this place for sports bras/bike shorts and stuff like that. The store is mellow and friendly, and pretty busy for a Thursday evening.
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March 2021 by Jo Mastrototaro
The staff was so nice. Very helpful. I wasn't sure what I wanted and they went over and above helping me.
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January 2021 by Scarlett Night
If I could rate 0 stars I would. Employee came up to me and said “are you almost done shopping?”. I didn’t know there was a time limit to shop at my own will. Horrible customer service. Made my shopping experience miserable. She had the worst attitude. If your day is that bad, go home and take care of yourself, don’t project it to others especially when they’re just minding their own business.
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November 2020 by glory rivera
WORST PLACE TO SHOP EVER .. the employees were extremely rude and were following me and my 9 year old sister .. they even counted the items after we left made me feel very uncomfortable
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September 2019 by Preston Burress
I LOVE THE WHOLE MALL!!!!!
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July 2019 by Jyoti Rana
I went this store today there is one lady she s very mean to customer I can not even relax and try bra because she's been keep take in a way Brea and not even try bra and she been keep asking if done she can take it out omg I thino this store need some one nice girl to hire because to who's that girl work she not good at all she don't know how to talk with customer and she to appreciate to customer how she behavior not good very mean I walked out today from store and from now never go again in this store.
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June 2019 by Nicole Marie
Very cute clothing BUT the employee attitudes suck here. Everyone in the store was miserable. I could have definitely used some help but the employees never asked and just stood around instead. I definitely did not want to ask them either!
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June 2019 by Nanthicha Chalongklang
I had a very bad experience at the Aerie in the Danbury Fair Mall today. I asked for help from 2 of the stores female employees with an item I wanted to purchase. The employees told me to go find it myself and offered no assistance to me. The employees were rude and unprofessional towards me and I have taken offense. They had no interest in helping any customers in the store. Due to this lack of professionalism and disregard for my business, I will not be shopping at Aerie in the future.
