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January 2024 by Jardel Silva
Very good
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January 2024 by Debbie Paturas
I had such a great experience at the Danbury mall AT&T store. representative who assisted me, was very polite, professional, and patient with me. He resolved all my issues with both my phones and I left the store very happy. The manager of the store was also very pleasant and made sure that things were going smoothly with my transactions and setting up my phones. I would highly recommend that store to my friends. They also shared information for for TV, Internet, and streaming.
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January 2024 by Igor Henrique
Terrible service there is no explanation and does not solve the problems with the customers. Terrible NO GOOD
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December 2023 by Jesse Haft
Walking into the store, I was met with Michael, who had over 30 years of experience working with AT&T. He was friendly, knowledgeable, patient, and got me out the door with a new phone in short order. I do believe good customer service is paramount in a day and age where you can buy anything online and have it delivered to your doorstep. I’ll certainly be back for my next phone upgrade.
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December 2023 by Neci N
I visited this store today because I needed an explanation of my bill. In the past, I have experienced paying more to AT & T because of an error made by an associate. Infact, it was hundreds of dollars, and they were only willing to credit back about half. SMH... Therefore, my trust for this company is very small, so when I went in, I had questions, needed clarification and my concerns addressed. Well, Javier did not disappoint me! He was friendly, courteous and very knowledgeable of how the system works. He thoroughly explained my bill, answered my questions and went beyond to fix what needed to be corrected. I left the store feeling better and willing to continue with AT & T. Thanks Javier!!!!!!!
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November 2023 by Travis
The Danbury location in the mall is excellent been going there for a while now and they never disappoint
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September 2023 by Debra Boccarossa
Had a very difficult situation transferring a business line to my personal account. It was very time consuming working with the business office. Our representative, Silverio took so much time and treated us with the upmost care and professionalism. I always use this store for my Apple phones. They are such outstanding representatives. Silverio went way above and beyond.
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September 2023 by James Novak
Wonderfull experience upgrading phone. Aundry was both efficient, knowledgeable and helpful. Highly recommend this location.
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August 2023 by S S.
This store is ok. The clerks are nice enough but don't have any actual power to help you if you have a question or problem with your service. Customer service online is tortuous.
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July 2023 by Vijeta Patel
Mike is an excellent agent and spent several hours with us to resolve our phone issues. Prior to this, we spent a whole week back and forth to another ATT location as well as many days and countless hours on the phone with ATT agents with no resolution. Mike was able to use his expertise to quickly troubleshoot and assure he could help resolve this longstanding issue. We appreciate his service and expertise!
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June 2023 by Pepelin Suarez
I bought a new iPhone 14 and I was helped by Michael at the Danbury mall store. He treated me very well. He was so kind, friendly, knowledgeable, and I was helped 100%. I would recommend anybody to come to the AT&T store at the Danbury mall. My name is Jorge Suarez.
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June 2023 by Jocelin García
I was very satisfied with the help at the store! Fast and efficient!!
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February 2023 by Mister Personality
After waiting a long period of time, Manuel took his time to assist my family. He made sure everything worked on our phone and went the extra mile to ensure the safety of the products of the purchases. Thank you Manuel!!
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October 2022 by Marvel Mendez
Had a 5 star experience by Carlos Erazo. From being greeted as soon as I came in to leaving the store with a new phone that will help me excel in my profession. He took the time to understand my needs and gave me honest advice and knowledge that goes a long way. Service you can’t find anywhere else but here. Thank you AT&T!
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October 2022 by Patrick Leone
I recently switched from Verizon to AT&T and everything has gone very well. Silverio was thorough and helped me and my family transition smoothly to AT&T.
