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November 2025 by Paul
Excellent efficient service .
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November 2025 by Sharon maurer
Always friendly and timely service! Waiting area with coffee machine, water and snacks is an added bonus for those waiting.
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November 2025 by Ronnie Borden
I've been to other dealerships, the professionalism at Audi Danbury is above and beyond any other car dealer
The courtesy from the service department was the best I've ever come across, so happy with there service department, a true gem 💎 😀
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November 2025 by Bill G
From top to bottom, my experience at Audi Danbury was top notch. Management, to sales, finance everyone was friendly and helpful. They made my car buying experience incredible. So much so that I can’t wait to get back for another vehicle from them! Big thanks to the whole team.
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November 2025 by S Beal
The service was completed on time, no surprises and within quoted price.
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November 2025 by Paul Garizio
Always have had a good experience when having my car serviced. I always have a loaner so the time it takes doesn’t matter to me. They are thorough and always provide a video to me.
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November 2025 by Thomas Lynch
Great staff. Transaction was seamless.
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November 2025 by Brendan Gnall
Outstanding customer service with Alan
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August 2024 by Gary Werner
Unfortunately Audi Danbury's customer service was far below acceptable standards on my most recent visit(s). My wife and I took our car in for a 40K mile checkup, which Audi considers a major service. It took longer than expected, and we ended up waiting about 30 minutes after the time they promised it would be ready. In fact, the multi-point inspection video that they usually send in the morning (or a couple hours after they receive the car) wasn't sent until after 4PM. By that time we we were already driving to the dealer to pick up the car.
Just days after getting the service, we got a dashboard warning about low coolant level. I immediately texted a photo of the dashboard warning to Audi Danbury, and tried to call them after receiving no reply. The person answering the phone put me on hold for 5-6 minutes while she tried to find an available service rep. She finally said she was putting me through to a rep, but the call went to voicemail. I left a VM, but got no callback. The next day I tried again, with essentially the same outcome. On day three I called again, and they still could not get a real live service rep on the phone. Later on day 3, I finally got a callback, and made arrangements to bring the car back to Audi Danbury the next morning. They diagnosed the problem as a bad coolant sensor, and gave me a price estimate, but did not have the parts in stock.
I ended up going to an independent repair shop, very close to my home, that was able to fix the problem using genuine OEM Audi parts at less than half the price quoted by Audi Danbury.
My real complaint is the lack of communication. It was far too difficult to get a real person on the phone that could address the problem. Three days to speak to a service advisor is ridiculous. The shop is immaculately clean and impressively state-of-the-art, but you pay through the nose for that overhead. I won't be going back.
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August 2024 by Ric Kunes
Very helpful and friendly. Makes the purchase process easy
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August 2024 by Miguel
Service was smooth. Car washing could use some improvement.
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August 2024 by Kate Dillingham
Gabriel Henriques always makes my trip to Audi, pleasanr! He’s the best!
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August 2024 by Amanda Scalzo
Audi service is the best , and Nate is very professional and a delight to deal with. Thank you, Audi Danbury!
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August 2024 by beverly wright
Great people; fast, professional service ; wonderful space to wait. Highly recommend.
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August 2024 by Valerie Wyman
Fantastic service with a comfortable place to work/wait during service . Nate always knowledgable and great to work with !
