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January 2024 by Rose C.
Sunday morning my boyfriend's car wouldn't start. I was 45 mins away from my garage and had no tools with me. I called and had the pleasure of speaking with Danny who is very knowledgeable and extremely kind. I had originally planned on jumping the car and bringing it down to them to have them install a new battery (which Danny explained he was more than happy to help do even though it was freezing out!), but when I tried to start the car it was dead as could be- as in I couldn't even get it to jump w/cables. So instead I had to run down to their location on Main ST to pick up the battery and sadly purchase a socket set even though I already had multiple sets of them in my toolbox - but like I said I was desperate and far from the shop. When I got there Danny had my battery waiting for me and after I explained to him my situation and asked for him to show me where I could purchase the 10mm deep socket that I needed he actually loaned me a set so I wouldn't have to waste additional money. Let me tell you, I've had some... let's say less than great experiences at AutoZone throughout the state throughout my lifetime, but this guy went above and beyond for a total stranger. I couldn't thank him enough and he's a great counter parts employee (I've worked in shops my whole life so have extensive experience in dealing with parts guys ). I didn't catch the name of the other guy working with him but he was also super nice and helpful and they worked seamlessly together. Auto zone you have real gems in your ranks at this location and Danny is a fantastic company representative- you're lucky to have him so I hope you treat him as good as he treated me ! Again thank you so much for making a crappy situation not only bearable, but a pleasant experience.
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December 2023 by Joseph Pasciolla
Great experience with Shawn this morning very helpful very easy to deal with
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November 2023 by Rohiny Perez
I've been there twice, early in the afternoon and at night, with different staff; however, same high-quality customer service. The staff is friendly, helpful, and knowledgeable. The last time I went was around 5:30 p.m. They were pretty busy; yet, they found the time to help me with everything I needed in a timely manner. I wasn't just buying stuff. I needed a battery test and replacement.
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September 2023 by Joe Cor
Beware! This store is not honoring return policy, employee and his supervisor with nasty attitude refused to take it back, even when if you tell them that they will be reported to corporate they laughed. Still reporting them for unprofessionalism.
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September 2023 by Alex Felder
Good people. And very helpful. Loved my experience
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August 2023 by Patrick Capozziello
Went here today on my motorcycle just to get some zip ties for my saddle bags. I told the worker I didn't need a whole pack and he replied "how many do you need 3 or 4?" We walked up front and he handed me a small handful free of charge. His name was Merlin. And the world can sure use more people like him. We went outside and talked about motorcycles as I put the zip ties on my bike. Only parts store ill use from here on!
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August 2023 by josef x
Good prices good staff helps you find what you need - thanks!
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July 2023 by Niema Riley
I had a great experience, Rami is amazing with his customer service skills and had no issue helping me with everything I needed, especially being a girl who does not know much about cars.
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June 2023 by marcos Rodriguez
The Servis is to bad because there are people tu angry for us
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June 2023 by Chris Fusco
This has to be the worst store for getting the parts you need that I’ve ever encountered. Their lack of intelligence when it comes to getting the right parts accurately is insane. I’m embarrassed for the individuals working here if there’s a person in front of you expect to be there forever they single handedly cost me more money by having to return to my mechanics shop multiple times to get the parts needed for a simple job that ended up taking hours because of back and forth to the Main Street Danbury auto parts. I’ll never go in there again. Oreily-price matches and got the parts right on the first try a concept these employees could never accomplish.
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June 2023 by Benjamin Ayala
Tried to return a battery. They told me I would have to go to original autozone that I purchased the battery. Which is complete bs. Went to other autozone and they said I should have been able to exchange it there. Wasting my time driving. This location always gives me an excuse why they can't help.
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June 2023 by Mitch F.
Terrible employee culture and attitude towards customers. Unfortunately most of the employees here don't give a crap & it shows.
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March 2023 by Angelo Crespo
Vincent was great! I tried to steal a knife and he asked me what was a trying to do... He then proceeded to teach me how that wasn't right and how I should do good things instead. He was so courteous and friendly, and I felt so ashamed of myself that I apologized and asked him for a broom and, here I am, sweeping the store parking lot for free just to show him how much I appreciate his teachings. Once I'm done, i plan to follow him until Sunday morning just to learn what church he goes to and join whatever religion he practices. Thanks Vinny!!!
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March 2023 by Eileen Ginsburg
Very helpful staff when we visited on last Sun in Feb
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January 2023 by Jesus Rodriguez
called auto zone to see if they had a alternator was put on hold and left there they never pick up. Totally unprofessional i took my business to advance auto part where they dont leave you on hold.this was the danbury location.i called @10 and was still on hold at 10:30 i guess good help is hard to find.
