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November 2023 by Bill R
Today I went to this Chase Branch to cash in about 40 US Savings Bonds. Jose, who helped me was absolutely calm, polite, and diligent, in getting all of them cashed. The other teller, Nancy, then had to deal with many customers because I was taking up all of Jose's time. She was also amazing in dealing with so many people. She was polite, patient and had excellent customer service. Everyone who I saw working there was very polite and helpful. Overall Excellent customer service!
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November 2023 by Barbara Domenech
I needed a letter notarized, staff was incredibly rude unprofessional. The lady that does notary yelled at her coworker stating that she is done and can't do any more notary with us standing right in front of her. Waited almost two hours for the Manger to help us. With that being said we are actually chase clients. Worst customer service ever , I just don't understand how people have jobs with such odd behavior and horrible manners. Better training is needed.
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June 2023 by Brianna McManus
I had went there with a check I had endorsed to my boyfriend as chase bank told me to. They ended up closing the account and keeping the check AFTER verifying it was actually me IN PERSON, that has endorsed it- not once but 2 times. The little Spanish lady that works at the front of this chase, told me there's nothing she can do. ALTHOUGH the account was not closed at that time. She could have of called the branch and had the check canceled and written out as a cashier check. I know that from experience... instead, she said she can't help us. Word for word and told us to have a nice day. Do not go to this chase. They are liars, thieves, and thisnwomen is one d*** female ... my next question is. If you work in an English area. Should you know English? I HIGHLY SUGGEST YOU GO TO CHASE ON STONY HILL. THEY ACTUALLY DO THEIR JOB!
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April 2023 by seydou samb
Great service. Very helpful
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September 2022 by manny rivera
Had a very bad experience very unprofessional rude and lack of customer service the woman that have a table in the right didn’t help me and brush me off I had to drive 15 mins to other chase that help me out
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September 2021 by Zachary Dotson
They are never there and very rude when they are actually there.
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January 2021 by Nicole Marion-Harding
Never crowded great branch for fast service and the staff are friendly
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May 2020 by Kashif Razaq
Very good customer service and nice talk to with customers and help.
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January 2020 by Eric Schofield
Has a drive through and is conveniently located although the entrance and parking are difficult.
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November 2019 by JJ G.
This is by far the worst customer service i've came across by any bank! I have been a Chase bank customer (business & personal) fornover 15 years! i do Not recommend coming to this branch ever! The lady at the desk was very nasty and disrespectful!! she needs to be fired!
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November 2019 by Chong Lee
Friendly and quite informative
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September 2019 by Creative Urns1
Would have given five stars but we dont see our pal Vince anymore on Saturdays. Nice branch, convenient location and glad they have Saturday hours back again so we dont need to travel all the way to federal road to do banking on the weekend.
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April 2019 by cathy m
I have been calling all day to get no answer.
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November 2017 by Mo Baj
Ive never been to this branch but I like Turtles.
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October 2017 by Liz Smith
Awful. Not even good security. Bad service. The drive up atm never works and the parking lot is a nightmare