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March 2024 by Madison Quinn
Young kids that clearly don’t care about their job or customer service. Music blasting in the back of the kitchen area that would be, I assume, not company approved or appropriate especially with children in tow.
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March 2024 by Pearl Goodman
I have pretty low standards when it comes to customer service, but this really stuck out to me. The employees were strikingly rude and nasty, not a good experience.
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March 2024 by Fabian Valencia
Avoid this place at all cost. Everything was filthy, employees had explicit music playing with kids around, and food was ?
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March 2024 by Ed V
Portions were tiny. Barely any chicken, and the little chicken I got was burnt. Watery beans and barely any. Worst chipotle experience I’ve had.
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February 2024 by Bill C.
I do a lot of work in NYC and none of the Chipotle's in NYC have been as dirty as this one. The employees have a bad attitude, as if they don't want to be bothered with your order. Guess what? That's what you're getting paid to do!! There were no napkins available (look at the pictures posted). ALL the garbage cans were overflowing with garbage. This is disgusting-it makes you wonder if the areas the customers can't see are just as dirty. This place is giving Chipotle a bad name. ?
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February 2024 by R6_ Petrucci
The kids that work here don't take their job seriously a day their hitting pens in the back like nobody can see them.
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February 2024 by Robert Brown
Visiting the Newtown Road Chipotle in Danbury, CT, last Friday at 8 PM turned out to be an eye-opener—and not in a good way. With their doors open until 11 PM, I expected the usual Chipotle vibe and service. What I got instead was a crash course in how not to run a restaurant. It’s clear now why there’s a chorus of voices saying this place has nosedived over the past few months.The staff? Unbelievably rude. It was as if they were competing for the title of ‘Least Helpful Human of the Year.’ My simple request for them to replenish basic ingredients like peppers and onions was met with laughter and a flat-out refusal. It was a surreal moment that had me questioning if I was on a hidden camera show. Spoiler: I wasn’t.This isn’t just about bad service; it’s about a complete breakdown in customer respect and operational efficiency. If this is the Chipotle standard now, then something’s got to give. It’s not enough to rely on brand loyalty when your service is chasing customers away. This location desperately needs a wake-up call—be it through comprehensive staff retraining, a serious management shake-up, or both.I’d advise potential customers to steer clear of this train wreck and head to other locations like Mill Plain Road or the mall, where hopefully, they remember that customer service is not an optional extra.Rating this experience is 0. It’s a glaring signal that unless significant improvements are made, this Chipotle shouldn’t count on its doors staying open for much longer.
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January 2024 by Pragati Shah
UPDATE - they responded as you can see, I reached out to them as told, and their only reply was, ‘ sorry, we’ll let them know. It’s not our standard blah blah’. That’s it!!Well, still not going back. Do better!!! DisgustingDisgusting. So dirty, and there were barely any customers waiting.. the employees were chilling while my husband cleaned our table. Felt like I was at one of the subway stations in NYC. I guess they don’t care much about their customers. Not to mention this was my son’s first time at chipotle. I had a mobile order for 7 pm. And we got it at 7:05. We left at 7:30 after eating, and still no one care to come clean. Food and was below average too! Looks like chipotle downgraded! Never going back!
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December 2023 by Kumarasiri Konthasinghe
Ordered three chicken burritos for dinner around 7pm. Got to know that cheese and fajita veggies are out during the middle of serving. Then we realized that rice was half cooked and not consistent. Chicken was overcooked and bitter in taste. I have similar experience from the past but this time I couldn’t resist myself without writing a review. This is the worst food I ever had from a Chipotle. Simply not edible! For whatever reason, this particular restaurant fails to maintain the food quality and standards found elsewhere.
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December 2023 by lany
The inside was not clean.. they didnt know how to wrap a burrito and had to put them in bowls or rewrap with a new tortilla wrap several times.. the amount of meat they were putting in the bowls were small and then was charged for double meat after putting literally a few pieces of extra meat… there was a guy with long hair preparing the food.. he should’ve been wearing a hair net or at least have his hair tied back and he was also picking at and eating the food that was being prepared… the girl at the register was handling money with gloves on and then went ahead to put chips in the brown bag for me with the same gloves on… drink machine broken and just pouring out lemonade. There’s just so many things wrong and it’s unacceptable and gross!!!
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November 2023 by ermani Laurent
Food pretty good, the service is okay.
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September 2023 by Siris Infinty
Good place to eat some quick food that has all the American staples. Beans rice meats vegetables everything we love.Vegetarian options: Plenty of vegetable bowls ans optionsParking: Good parking
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September 2023 by Joseph F.
So many bad reviews but this was the best and freshest chipotle I've ever had! And it was delivered too
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August 2023 by David Saxe
Recently ordered to-go steak bowl with rice and beans. Got home, well the steak was cut so very small and not much quantity. Previous visits to other Chipotle locations, the steak was larger pieces and more quantity with my order. Seems like you guys are stealing from your customers. I see what you are doing now. When I go to McDonald’s for a burger, well I receive a burger like I ordered. There is a reason McDonald’s is the leader in the restaurant business. Will never return to any Chipotle. Very tired of these games.
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August 2023 by Laura Lopiano
Absolutely horrible! I've ordered from here 2-3x and im not big on guacamole so I had to look up how you know it's gone bad and sure enough my fiancé was right...It had a brown puddle under it which means it has gone bad....if I could give less stars I would...I recommend you stay away from this place!!! It's going to get another person sick!