Geek Squad is a renowned tech repair and support service provided by Best Buy, with over 1,100 locations across the country. Their highly skilled agents specialize in a wide range of services, including computer and tablet repair, TV and home theater repair, car stereo and GPS installation, cell phone repair, and home appliance repair. They are known for their prompt, thorough, and trustworthy service, ensuring customers understand the issue and how to get the most out of their technology. Customers have consistently praised the Geek Squad team, particularly in the Danbury, Connecticut location. Agents like Pascal and Keith have been described as awesome, intelligent, and extremely helpful, guiding customers through the process and ensuring they receive the best possible service and prices. The team is commended for their ability to communicate effectively, without talking over the customer's head, and for their commitment to resolving issues efficiently. In one instance, a customer was pleasantly surprised when the Geek Squad team offered to help them get a heavy printer to their car, demonstrating their exceptional customer service and attention to the needs of their clients, even those who are elderly or physically challenged.
Good personal service and great "dumbed down" explanations because I am not tech savvy. They were VERY helpful and patient and did a great job on transferring everything to the new laptop.
March 2022
Steven, was very helpful and had suggestions for my problem. Thank you
