-
October 2023 by Brittany Martell
I had fantastic service from Trevor at genesis of danbury. He was patient organized and had a wealth of knowledge. At no point did I feel pressured to purchase a car. He truly wanted to make sure it was the right car for me from a safety, comfort and price. Not only did he support the sale so did Courtney he followed up and ensured I was happy. They both make a great team and I couldn’t be happier with my new car. Thank you Trevor and Courtney for everything!!!
-
October 2023 by Mike Dangelo
Strange way of doing business. When my wife had a bad service experience (including a 15-20 minute delay in finding the service rep), I sent an e-mail to service manager. I had an almost immediate response...by a sales rep who mistook my flame mail for a sales lead. When I didn't hear from the service manager, I e-mailed GM who hasn't responded and neither has the service manager. As I said to the GM, if this is the way Hyundai's premium marque does business, Lexus, Infiniti and Acura have nothing to worry about.Update on 10/25/23 as I return to FL. Now, no response from Danbury Service Manager, Danbury GM or Genesis USA. The GV70 may be Motor Trend's 2022 SUV of the year but this looks like a whole lot of indifference to me. If I had to have my GV70 serviced here all the time, I'd be going back to my RDX, where the service was impeccable.
-
October 2023 by Amit Mishra
I wish I read the reviews before going to this dealership. They added some charges to my finances which I found out only later on. I have been calling them to get it removed. Every time they tell me they are busy and will call me back. It’s been 3 months and the same thing going on. Definitely do not recommend this dealership
-
October 2023 by Jimmy Ngo
Sunday afternoon. One other customer inside the office, at least 4 salesmen that I counted and apparently, they were too busy watching the 4 year old they hired cleaning the windows. I had to initiate a conversation with the sales man by a question and his answer was everything was online now and offered no help beyond that. Was walking around the office for 10 minutes or about 3 laps trying to get someone's attention before I finally gave up and walked out. Don't come here if you are interested in purchasing a vehicle unless you liked getting ignored and brushed off like your business is unwelcome.
-
October 2023 by Damaris Berrios
I take back the forced star. it is a negative star. Journey was worst than any experience in car shopping. The sale person was a narcissist, unprofessional scammer. Unfortunately, the process from the sales person was an insecure creepy man, with no etiquette on customer service. Where do you find these scammers? It will sink your brand: instead of Genesis it’s apocalyptic horror real experience…. Don’t waste your time….
-
September 2023 by Matt Rose
If I could leave a zero I would. Trevor handed us off to another dealer who was less then ethical. The car I had called about multiple times and was available suddenly had a possible deposit after they found out we were using our own financing. This not only unethical it’s down gross. Good luck Genesis I am so turned off. Never again! I’m going to RIVIAN! Less aggression!
-
September 2023 by Michael Kitson
Just purchased a 2024 GV80 at Genesis of Danbury from Trevor. He was an amazing sales guy... knew every detail, pros and cons, he just came across as genuine and actually interested in what I would be using the vehicle for versus trying to seal the deal. Would certainly recommend Trevor for anyone looking to buy or lease. Also, the dealership itself is well-staffed - everyone was smiling, they all got along really well. So I'm sure that comes from management above. Keep up the great work.
-
September 2023 by Ronald Ritucci
I recently purchased a new Genesis GV70 and traded in a BMW X5 as a part of the transaction. I was issued new plates at the time of the deal. Five weeks after the sale I received a voicemail from the CT Dept. of Motor vehicles informing me that the dealer had re-registered the BMW in my name in addition to the new GV70. I have spent 40 minutes on hold twice with the DMV trying to rectify this and spent 40 minutes this morning at my local tax department documenting what has transpired so that when two property tax bills arrive next June they will believe me. Multiple telephone calls to the dealer's sales department (salesman Carlos Montoya) and Genesis manager have been unreturned. The manager's voicemail box is full and will not accept any messages. I love the vehicle and my experience with the service department has been top notch. The Genesis Genius vehicle education was fantastic. The complete failure of the dealer's sales and management to inform me of this issue and return my calls is not the luxury car experience that Genesis is striving for. I would not buy from this dealer again.
-
August 2023 by Jitender pal Singh Mangat
I bought a used car from them. Since i am a resident of a different state they gave me a in-transit plate which has expired long back. I have been calling this dealership to please provide me the plates but they just don’t. I quit my job because of no means of commute. These people are absolutely ignorant about their customers. Zero after sales service. They just try to rip everyones pockets. They don’t care about customers. Please dont go there please. I regret buying my car from salesperson jose who didn’t help me out in anyway.
-
August 2023 by Will Marks
Very terrible customer service!!! My mom’s car was towed here a week ago as it suddenly shut off on the highway. She was told she could have it looked at the next day as every other place has told me it would take a week to even look at it. She was promised a call back every day but never received one so she had to take it upon herself to call them and one day she was on hold for 26 mins and then the phone hung up. The advisor keeps telling her he has no idea what’s wrong and that he will call her the next day but he never does. Also she was told they don’t have loaners available but never even made an effort to try to help her out with getting one!! Very terrible, she feels highly disrespected, we are livid and she feels very mistreated by the staff of this place. This is unacceptable and veryyyyyy unprofessional!!! Just to have a diagnosis done it takes you this long!?! Very dishonest and poor customer service. Completely insane, about to have the car towed somewhere else because this is ridiculous. I highly recommend NOT to have your car serviced here as you will be waiting for days on end just to hear an answer that will never come. If I could give this place a 0 out of 5 I would. Unprofessional and disgraceful…
-
July 2023 by Eueal Dagne
The Genesis team is simply not good here. They do not call you back, rarely have loaners and simply do not care for customers
-
June 2023 by Raven Truitt
The salesmen Kevin was extremely insightful and helped me chose which Genesis I wanted. While I did end up buying a pre-owned one elsewhere that fit my budget, Kevin never dropped the ball in answering my questions as well as congratulating me on the new car, without a tone of pettiness that he didn't get my business.The service department at Danbury Hyundai/Genesis is one of the best I have seen. I need warranty work done and Maureen as well as Ryan were the BEST. I had no idea the Valet service they did to get my car in and get me in a loaner. I got into a Genesis from an Acura, and after dealing with Acura of Milford where I never got a loaner, calls would go unanswered, even them LOSING my car, it was a huge relief to deal with Genesis where I am VALUED. THANK YOU THANK YOU THANK YOU.
-
June 2023 by Putnam Car Service Inc.
Terrible customer service, no communication and they have been sitting on my car for weeks and keep playing games when I call no one knows what is going on. I was told car would be done fri 6/2 then they said Mon 6/5 then Wed 6/7 then for sure it would be fixed Fri 6/9 and he we are today Saturday 6/10/23 and still haven’t heard from them, I would recommend anyone looking to purchase a car from Genesis or service to do so else where, this dealer is extremely unprofessional and apparently thinks we pay monthly for our car to sit in their service bay.
-
February 2023 by Kathleen S.
Purchased car… vehicle was never serviced properly. Items was promised to repair, transmission slipping, battery old, brakes never done.tech quit before car completed .broke my Mats I bought . Paint scratched by employee.. claims order items . Never completed. Told want my money back or fixed and still nothing. Dragged out for too long. Want car replaced or money back.\nRyan service manager promised items over and over. Now no replies to emails. I’m disappointed in the whole sale. Very unprofessional
-
December 2022 by Aaron Carlson
I love my new Genesis G70; however, the offer of excellent customer service at this facility is fraudulent. They put on a big show, but once you sign the check it disappears. My brand new vehicle had an inconspicuous dent in the back door jam. I noticed after 3 days. I now believe they were aware when they sold it to me. My new car needs bodywork and they don’t have time to address it…and it’s been months. So disappointed. Don’t be duped.I fully support getting a Genesis vehicle, just not at the Danbury location!!!