-
December 2023 by Karlii R.
The delivery service from this store is the worse ever. I was supposed to get delivered a washing machine and dryer. First the washer was damage, before plugging in the machine, it was already filling out with water. Ok, understandable. When it comes to install the dryer, the guy was putting the big pipe where the heat comes out of the machine. He put tape around the ends, I was like "tape?, why don't you used the claws or a nail or a screw?" His answer was "because this is a special tape". I was ok, he is the expert. Once these people(who were on a rush by the way) pull out the garage , the pipe felt. I literally run after them and wave for them to come back. Long story short they add more tape and left. Sooooo, yes, it felt again while using it and I have to call for a new service. These people waste your time so they may be cheaper but you will end up paying more. Sorry but the service again is bad!
-
June 2023 by Chris N.
I will never buy another major appliance from Lowes again. All our major appliance purchases over the past 30 years have been from Home Depot. I thought I would give Lowes a chance since they had a great price for an LG washing machine. First hint of trouble. I called our local Lowes. First 3 calls - no one in Appliances answered the phone. On fourth call I spoke with an appliance employee and asked if the LG washing machine I wanted to buy was at the store (web site informed me it was). He told me no and I would have to check the web site to order (I would later go to the store to buy a washing machine pan only to see the LG washer on display). I ordered the washing machine online and schedule delivery. I had two choices; same day or 7 days later. As installation charges were no clear on the site, I called Lowes Customer Service. After over an hour on hold I spoke with customer service and was informed there was no charge. As we got closer to the delivery date, I called Customer Service again (and after more than an hour on hold - again) I was told the same thing. I asked if anything additional was required for the installation and was told no (not true). On delivery day the truck arrives and the man in charge asks me if I have new connector hoses. I didn't as we have almost new steel mesh ones. I was informed he could not install the washing machine due to "liability issues". He called his supervisor and I was informed my only option was to purchase new hoses. I asked if the delivery man could guide me through the installation and was informed he could if he wanted to. Thankfully the delivery man took pity on me and gave me new hoses. Washing machine was installed and we love it. I would rate the LG washing machine as a 10, the delivery company a 10 and Lowes a ZERO. IN the future, the only thing I will ever purchase from Lowes again is mulch - and only when it's $2.00 a bag.
-
May 2023 by Dnice B.
If I could give this company a lower rating I would. From my local store to the reps on the phone they were all unhelpful. I ordered a bunch of products last weekend to get some home renovations done. I was told everything would be delivered Friday, 5/12 between the hours of 12p.m. - 4p.m. I called the store the day before to confirm my delivery. The first phone call I was on hold for almost an hour before I was hung up on. The second phone call I was on hold for about 30 mins. So I decided to go to the store while I was on hold. The lady that helped me in the store was very nice. While she was helping me, she saw that someone was on hold on the store phone for a long time. When she asked her co-workers who has been on hold I told her it was me on the other end. By that time I was on hold for another 40 mins. She apologized and confirmed my delivery for Friday. Friday came and nobody showed up at my house. I call the local store again and was on the phone for another 30-40 minutes. They told me that my delivery was pushed back a day because when the delivery person came to pickup the order, it was not ready for them. At this point I was highly upset because nobody from Lowe's had notified me about the changI already told my contractor that everything was going to be at my house Friday so he could do the work Saturday. He made time in his schedule to do the work but now that the stuff is not going to be at the house on time, I have to wait another 4 weeks for him to do the work because he has other jobs lined up. When I explained this to the store it was like they did not care. All they told me was that they can make a note for early delivery the next day but there was no guarantee on what time all would be delivered. Other than that they said that there was nothing they can do. I then called corporate and AGAIN I was on hold for ANOTHER 45 minutes. I spoke to an agent and his manager and all they were able to do was write a complaint to the store and the store has to handle it; which means nothing is going to get done. I am totally disappointed with this corporation. I WILL NOT BUY ANYTHING ELSE FROM THEM AGAIN!!!
-
January 2023 by Brian Clements
THE WORST delivery and installation people in Connecticut are at Lowe's Home Improvement. Unless you are picking up your appliance and installing it yourself, DO NOT BUY IT HERE. I have had a three-week run-around with multiple failed appointments on a simple installation issue. Totally incompetent and they couldn’t care less.
-
December 2022 by Jay C.
If you're looking for poor product quality and lousy customer service, then this is the place for you. Otherwise go to the Home Depot just around the corner.
-
November 2022 by Dennis C.
Absolute dog poop. If this store was on fire I would revel in it burning to the ground. Every manager is a liar. Every associate is a liar. Pay thousands of dollars for appliances to never get delivered, get rescheduled then get lied to about the deliveries. If I was drowning I would not even buy a rope to pull myself out of the water. Avoid this store at all cost.
-
October 2022 by Douglas P.
This store has nothing but garbage customer service. go to Home Depot instead. Hell, go anywhere else.
-
September 2022 by diane f.
My husband and I needed paint samples. We first went to Home Depot, where there was nobody in the paint department. We could not find sales associates. We decided to go to Lowe's (danbury, ct) and what a difference. The minute we walked into the paint section, the sales associate Gabriela asked us how she could help us. We pick out paint samples, and while waiting looked around the paint section. Once again she asked if she could help us find something. What great customer service. Took about 10 minutes to get all our samples!!!! Will definitely go back there.
-
July 2022 by Brent Skilton
I ordered a new range, with installation. The range was originally supposed to be installed on June 30th. That day, while waiting at home for the install team to arrive, I call Lowes, only to find out the brilliant people at Danbury Lowes hired an installation crew who didn't own a truck large enough to carry a 36in range (you could literally transport it in the back of an F150). "Sorry, your range won't be installed today. The store will have to coordinate installation."
A few weeks (yes, weeks) later, I get a text that it will be installed on July 26. The day before (the 25th), I get a call from someone claiming to be from Lowes that it will be installed on the 27th instead. The next day (the 26th), I get a call from the Lowes store at Danbury telling me the range is at the store ready to be picked up. I told them it was supposed to be installed, but they said they had no record of installation being part of the order.
So I call the Lowes national installation number. I told them I wanted to confirm my range would be installed tomorrow, the 27th. They replied that it would be installed today, the 26th, and the installer was on the way.
So I left work early to be there when the installers arrived. Only they didn't arrive. So I called the Lowes install number again, and they told me that my range would be installed tomorrow the 27th.
I literally have no idea when or if I will ever get the range I payed for. Danbury Lowes does NOT vet their installers. Licensed? Insured? LOL! They don't even own a pickup truck! Incompetent!
-
October 2021 by Better B.
Yeah, no cashiers, no stars, no money. Saturday night, 6:30pm, all the registers chained off. Startling to find a store so efficient, they can't be bothered to take money from us.
-
October 2021 by Austin K.
My dad ordered a snowblower with power steering and he was delivered the same model without power steering two different times. All of this was due to an issue relating to false advertising on the Lowe's website. Terrible customer service and a waste of 2+ weeks.
-
June 2021 by J Y.
Staff in the appliance area on Saturday evening, (June 12th) was nothing short of outstanding... I explained the need for an immediate new refrigerator for an elderly woman whose current refrigerator failed and was very anxious (medications for her and her daughter - both on substantial medications). The staff literally walked me around isles of displays checking for any in stock, and/or immediate delivery. Even went the extra mile and placed us in for emergency delivery... I cant thank this staff enough, especially the manager and her lead staff woman....
-
April 2021 by Bill T.
The first few months we were settling into our Connecticut house, it felt like we were here every weekend. We got a lot of miscellaneous stuff for the house including toolkits, hardware, lightbulbs, lamps, nightstands, cleaning supplies, filters, ceiling fans...you name it, we bought it. The biggest challenge was often seeing if they had stuff in stock. A few times if we needed something right away, we had to go to Norwalk to get it, but for the most part, we are able to get everything we need here. I like the selection and when you can find a staffer to help you, they're good. The website said they had 50 of a lightbulb we wanted but we couldn't find it where the app said it was. Two different people got the big steps out to look up and down and all over but they couldn't find it (apparently they'd just done some moving of stock). So even though they couldn't find it, they were very helpful. I think we ended up getting the bulbs in East Rutherford, NJ. The checkout lines can be long and confusing when the store is crowded and picking up stuff can be a long wait as well at the customer service desk. But if you go off hours it's not too bad. We picked up some gas for the grill a couple of weeks ago and only had to wait about 10 minutes at that point. I enjoy this Lowe's.
-
January 2021 by Toni-Ann C.
Went to return a vanity from a bathroom project that was delayed due to covid. The people in returns did their best to try to accommodate us, but when they called over Jen the manager, she was not helpful at all. She told us to call a number, meanwhile we watched her purchase her own items and leave. She could have brought over another manager to try helping if she was leaving but she did not. This same Lowe's missed two scheduled pick ups for an item that she shipped damaged. Would not recommend this store.
-
December 2020 by Steve K.
I was looking for a tool. Online stated 3 in stock. When I got to the store there was another product hanging in place of the product I wanted. I asked an associate who started looking. A few minutes later he asked a second associate who joined the search. They went up and down the tool isle, they scanned the boxes in the overhead shelves, they went in opposite directions checking the end cap displays. I figured they gave up but one associate came back and started a more detailed search of the over head shelves. 3 times he moved the ladder to check and finally found the tool I needed. This is what customer service is all about. I mostly shop HD but will now consider Lowes as my first stop. Thank you!
