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December 2023 by Sandra M.
This company needs to be investigated by the State Of Connecticut. They are known for predatory towing practices. They accept cash only and conveniently do not have change on their person. They tacked on additional fees which has already been ruled on through case law in CT. They are an absolute scam. I would be cautious to hire this company to enforce private property....lawsuits would be inevitable.
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November 2023 by Lara Parsons
The guy who towed my car didn’t write a receipt or report so they said they didn’t have my car when they did, it just wasn’t recorded. Had to file a police report because they told me it was probably stolen. On the bright side the owner gave me a small discount and the man who helped me was kind. But it still was not worth the heart attack of thinking my car was stolen.Service: Car towing
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October 2023 by Matthew Nuzzo
It is unfortunate that a tow company that is sometimes contracted by a police department doesn’t know the lawHad a friend that had their car towed on October 28, 2023, and according to House bill 6657 as of October 1, 2023 it is now illegal for a tow company to accept only cashWhen I brought this to the attention of the person answering the phone, they hung up on meI gave them the name, and I even told them which lines they had to read to speed up the process of them finding out what they were doing was illegalSubsequently upon calling back, I was directly sent to voicemailIt is ironic that in the notes for the above mentioned bill it is stated that the purpose is in part to prevent predatory towing practices but what it seems this company is doing is choosing to continue their predatory practices by choosing to ignore the lawVery unprofessional and illegal of them
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October 2023 by Realugly Sucker
The people towed a person I knows Vehicle .Then three young hoodlums beat and assaulted a senior citizen for documenting possible damage to the car they towedService: Car towing
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October 2023 by Melissa C.
The worst company i have ever dealt with. Unprofessional, rude, complete scammers. Horrible communication and service to their customers. I have never had a worst experience than dealing with these people. I have no idea how they're in business. Literally a danger to the community. They're not there to do a service, they're there to take advantage scam you. I would give 0 stars if i could. Do yourself a favor and don't even bother supporting this business. They're lot after hours is in the middle of no where and make sure you have cash because they won't accept anything else even more of a scam. Disgusted with these people. Had to call the police when they were trying to illegally tow me! Second time dealing with them in my complex, the driver was at least humble about the situation and just doing his job but the owner? Ha! If rudeness had a name I'm sure that would be his! He even got loud with one of the officers and I'm so glad he was put in his place! I understand tow companies have a job but when you make a sucky situation even worst that's just you being jerks.
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September 2023 by Nathan Figueroa
This company is a scam they have a old man sit in a car at a parking lot they claim is private property but instead of telling you that you can’t park they wait for you to leave to tow your car & then just want cash only with no explanation on why car was towed highly recommend hiring a lawyer mine confirmed this is dirty business & 100% SCAM!!Service: Car towing
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September 2023 by Taylor Odell
I was involved in an accident on 84 and Mclaughlin towed my car to their yard. They were very helpful dealing with the insurance agents and assisting me with getting my belongings (including roof box and racks) off the vehicle.
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May 2023 by Adam S.
Look, no one likes their cars towed, but I think how you handle the situation matters. I read their reviews after my wife told me the car got towed while she was at a show. She's Hispanic and was with her mother and sister for a show in Danbury. After reading the reviews I had a vastly different opinion than I do now. I told her I would drive up there so I could handle the situation, just-in-case. Here's what I found out: On the phone they were very pleasant. Seriously. Talk to them like adults, don't blame them for what you did, and you'll be fine. The driver met us at the lot about 5 minutes after we got there. There were two of them, both younger. Also very nice. I told them I had two friends who used to do the same job and loved it, they told me some stories about their job, I paid the fee GOT A RECEIPT, which many of you claim, you never got, and got my car. ZERO scratches on my 2022 Kona. It was NOT broken into. NOTHING was missing. The fee was $190, cash.The bottom line is parking mistakes happen, but don't compound YOUR mistake giving them attitude. As for the racist thing: I don't buy it. My wife, her sister, and mother were all with me when I went, they're all Hispanic, and there was nothing racist at all said. They also weren't insulting in any way. Again, treat them like you would like to be treated.
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May 2023 by Jennifer Penaranda
Horrible customer service. Called on a Saturday night after a horrible car accident needing a tow truck. When asking a simple question, the person over the phone was swearing and being very unprofessional. Thankfully we were able to use a different tow company for a a significantly lower cost & a much better customer experience. As a professional company there is never the need for swearing or being sarcastic to your customers. Learn to provide better service.
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May 2023 by Bruce Wayne
Cannot be trusted ever. Ambulance chasers of the tow truck world. Do not let them come within 10 feet or your vehicle. No sense of professionalism respect or dignity plenty more negative things to say nothing positiveService: Car towing
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April 2023 by Tommy Tommy
Don't Use these people. They are not professionals at all. I would not waste more time typing because they are just not worth my time. They deserve UNDER 10 stars.Service: Car towing
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March 2023 by Rodrigo Silva
BE CAREFUL ON DANBURY MAIN STREET AREA Bunch of thieves Towing truck waiting in the corner to get your car towed IN FRONT OF YOU. Spanish drivers pretend to not understand English. They are UNPROFESSIONAL, RUDE, COMPLETE SCAMMERS!!! BEWAREService: Car towing
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January 2023 by Dione Nelson
My sons clutch went this morning on his way home from work. Called McLaughlin for a tow, very professional on the phone and were to him in about 35 minutes. Able to have it towed to from Danbury to New Milford for a reasonable price. Gentleman that came out was friendly and professional as well. Will definitely call again if needed!Service: Car towing
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January 2023 by Bill Loren
Bunch of crooks. Charged an extra 50 for after hours when the driver was there. They also damaged my son's truck and won't take responsibility for it.
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November 2022 by Miranda Fergus
Absolutely unprofessional and unintelligent. They towed my car for an expired registration and when I told them that the registration was not expired the man asked Siri "How to know if a NYS registration is expired". (my registration is not up for another 11 months and they made me pay for it anyway). They clearly don't get a lot of business because they have been just sitting around my apartment complex for the past 5 hours on a Saturday waiting to tow people. And on top of all that, they are not even properly represented as there are signs for a DIFFERENT tow company all over the complex and it took me 30 minutes to even figure out who it was that towed my car. Lastly, they told me they would not tow it again for at least 10 days, but when asked for it in writing I was cursed out and hung up on. VERY SHADY business employed by my very shady apartment complex who will be getting a harshly honest review as well.Service: Car towing
