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August 2025 by Miquell Davis
The employee named Karl is phenomenal. He went out of his way to find me a better deal with the same size unit.
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August 2025 by John Bonanni
This place saved my recent move. Easy access, affordable, clean,
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July 2025 by Myron Muse
Fantastic customer service. Super quick, they took us to tour the options before hand. Would definitely recommend
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July 2025 by Ken Rosenfield
Excellent customer service
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June 2025 by Jay Greathouse
Karl thank you for all your help yesterday. With getting me a same size storage for a cheaper price. I really appreciate you taken the time out your day to help me and to make sure that I understood what was going on.
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April 2025 by steph bell
Karl helped me and showed me around the facility. He is knowledgeable, friendly and kind. The units are clean and well lit. Great experience. Thank you Karl
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March 2025 by Vance Brown
I wanted give a 5 star review to Karl at the Mill Plain, Danbury Location. He went over and above to help me find the correct new unit! Outstanding service!!!
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March 2025 by Kevin Konopka
Voula helped us tremendously with our storage needs. She was full of good information and very accommodating. Great Job Public Storage! And wonderful customer service Voula!
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March 2025 by JIM
Great communication. Transparency good
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January 2025 by Charles Corbett
Voula was excellent in helping me browse through spaces as she demonstrated extreme patience and wonderful customer service. My experience was 10/10 and i WOULD recommend
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January 2025 by Ron Howland
I had a problem with my business partner, and wanted to change my access code and locks. Karl was very congenial and took care of it right away, changed my code and exchanged my lock at no charge.
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December 2024 by YONG IL SHIN
Absolutely Horrible Experience
This was, without a doubt, the worst experience I’ve ever had with a storage company. Public Storage booked/confirmed a unit for me, but when I arrived, the door was completely locked from the outside. The lock that was supposed to be inside was instead locking the door, making the unit completely unusable.
I spent two days calling repeatedly, but no one ever answered. The office was closed during their stated business hours, and customer service was useless. They couldn’t reach the manager and refused to issue any reimbursement despite this being entirely their fault.
This is by far the most unprofessional and frustrating service I’ve encountered—possibly only rivaled by flying Spirit Airlines. Avoid Public Storage at all costs.
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December 2024 by Shane Triano
They have more than doubled my rent in 14 months. Suckered me in with a good deal and then raise the rent every 3 months. Started at about $75/month in September 2023- rent will be $150/month after November 2024.
It’s not a bad place- clean and well lit, easy to move around in. The hours are annoying though, for me I work long hours and need to move things around at night but must be out by 9 even though no one is there either way.
Ok for a short term option but I would not rely on them not jacking up the rent.
Tyron in the front office is very nice and helpful.
Edit, December 20204:
Surprisingly the company stoped an incoming rent raise and left my rent alone at what I think is a fair amount for the space. Not sure why but seems very decent, especially in this age of inflation. Appreciated it a lot!
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November 2024 by sherri b
Horrible they raised the price when ever they feel
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October 2024 by Alfred Kendall (Mark)
No issues and I love how I can use my phone, in combination with the public storage app, to open everything!
Update, touchless entry no longer works, having a low car makes it rather difficult to reach the keypad and the high curb is close to the keypad, so you have to be careful not to scratch your rims...
