-
March 2025 by N S
People just love to complain.
I didn't experience any issues coming here. Checking in with a kiosk was weird, but I'd prefer that over taking to someone as I have a weird real name that I neither like to correct or spell.
Blood draw was painless and the person who did it was kind and spoke with me throughout. Be forewarned that if you owe a copay or a balance be prepared to pay before you get lab work done.
No issues, good experience.
-
March 2025 by Cheryl Thompson
This location is run like a well-oiled machine!
-
February 2025 by Sarah Passell
A little impersonal when you check in, because there’s no human running things in the waiting room. What you won’t know on your first visit is that if you have difficulty figuring out what to do, or you make a mistake, someone will come out of the phlebotomy area to help. The staff at the lab I went to were very kind. A set of instructions, prominent and with appealing graphics, including arrows that point visitors to the check-in station, would make the room seem friendlier and make the process less mysterious.
-
February 2025 by Regina Colletes
The staff at 7 Germantown is excellent.
-
February 2025 by Andrew Graham
I was taken in early, there was an issue needing to be resolved with insurance, so they paused my session while I went out to call insurance. A very positive experience!
-
February 2025 by Greg
Quick, efficient and easy to make appointment!
-
February 2025 by Pamela Vazquez
Quest and location perfect for me. The center is very clean. The staff professional and dedicated to my care .
-
January 2025 by David Mawdsley
The nurse who took my blood samples was unusually patient with me waiting way beyond my appointment time because my doctor hadn't faxed the blood work order to the Germantown office. After multiple phone calls and delays, it finally arrived and she was able to fit me in around all her other patients. A beautiful call above and beyond her duties in my opinion.
-
January 2025 by Robin Fennimore
Best range of appointment times.
Nice phlebotomists with nice attitudes
-
December 2024 by Jojo George
Worst customer service and staff are very arrogant and disrespectful of customer and their service.
-
December 2024 by Ashley Goetz
The girl who drew my blood didn’t seem to know what she was doing. She couldn’t find a vein, tried to do it from the front of my forearm and ended up collapsing one of my veins causing a huge contusion. I don’t like getting blood taken to begin with but this made me feel even more anxious and queasy. Horrible experience
-
December 2024 by Rachel
After waiting for 40 minutes as a walk in After I gave all my information to your company, someone came out and said they are not going to take any more walk-ins for today. I find this extremely unprofessional. If you knew you were not going to be able to take anyone, why would you have some waiting and wasting there time. My time is just as important as yours. Rude and unprofessional! Some of us need lab work done ASAP from our doctors and we can't wait a week for a appointment. How about not take walk-ins if you don't have time and we have our doctors send our stuff to a different lab instead of Quest. From now on i will tell my doctors to send me to somewhere other than Quest Labs.
-
November 2024 by Brundage
Better off just walking in. No appointment nessasry
-
October 2024 by Christyne and Gerald G2
Always helpful and polite
-
August 2024 by MissMolly
You can no longer deal with an actual person to schedule OR to even check in. I arrived right at opening time to find these kiosks to check in, mine wouldnt work so I had to wait for the ppl who arrived AFTER me to finish checking in so I could..which then made it so these other later arrivals got seen before me in the que. beyond livid as it is hard enough for me to try to get here before work for fasting bloodwork. Was unable to even get the testing I desperately need as I had to leave after waiting 40+min and still was not seen. HORRIBLE what this lab has become
