-
March 2024 by luis guaman
don't believe what the workers tell you. They give you one price, the receipt tells you another price and it's not their fault but yours. You sign it before reading it.
-
November 2023 by Maria S.
Paid $8000 in full before the delivery and installation of 2 Feather River entry doors and an Andersen 400 specialty transom window including installation. Promised an 8-week window but got half an order 6 months later. The molding on one door overlapped and one door was put in crooked- yes crooked. The contractor mismeasured our transom and forgot to reorder another & pulled off the moldings to that window & threw them away. We went in and Millworks told us a new one was never ordered, they ordered another wrong window and charged us for restocking. We were told everything was Energy Star certified but they never gave us the certificate or the stickers that were put on by the manufacturer. We went over our order and noticed we were charged for things we didn't get, and our screen door was supposed to be re-installed, but the contractor threw it away. Waiting for refund of money.
-
June 2023 by David H.
I needed help ordering a part for an Echo string trimmer, which H.D. is the distributor. I asked three different "associates" for assistance, and as is usual at this store, all three spent their time telling me "why this can't be done", rather than figuring it out or getting someone that knows how to accomplish the task. This is a typical attitude at this H.D., the employees are always looking for a way to NOT get the task done, rather than a way to address the issue. It's a disease at this store. However, at Lowe's a half mile away, they always get the issue addressed properly. The only time I ever shop at this H.D. is if the item is not available anywhere else.
-
May 2023 by Kim Hanson
Gentlemen working behind the counter that day was extremely helpful and courteous. Turn on selection tools. Not cheap.
-
October 2022 by Chris Ryan
The business model/attitude has gotten much worse. I can't stand when I am in the store during the day and you constantly get kicked out of an isle so they can move pallets up or bring down. This stocking activity was always done at night. Now you have to wait while they do it during the day. Today I tried to get to the pvc trim and this is what I found. Talk about a hazard!
-
July 2022 by Deb Benge
Terrible for major purchases that require delivery. Their shipper wrecks merchandise or they dump huge items on the curb and driveway and run away before customer can inspect or get paperwork.
-
June 2022 by Gary Haggas
Rented a floor sander great to have hd credit card for rentals. Charge a 100$ fee 4 hours for 49.$ was a great deal
-
May 2022 by Morty A.
Can't find help anywhere on several occasions I had to go to the help desk to get help. Twice already I went in and there were no shopping carts again had to go to the help desk for a cart really. The place is disorganized the shelves are a mess you can't find what should be on the shelf. Oh and on several occasions I ask the employee a question on a product he answered I don't know that blew me away. a couple of years ago I order a battery power mower I was notified it was in I went to the service desk to pick it up and the girl said she don't see it and pointed to the isle were the mowers were I kinda scratched my head because it should be ready for me to pick up at the service desk. I went to where the mowers were and couldn't find it, there were 2 employees talking to each other not 4 ft away from me not one of them ask me if I needed help nor did service desk send someone to help me incredible! When Home Depot first open up they only hire knowledgeable sales people and you couldn't walk 10 feet without an employee ask if you need help well my friend those days are long gone. It's sad Im now starting to shop at Lowes plenty of help and the place is clean and organize. Hey don't take my word for it see for yourself.
-
March 2022 by Knud P.
Poor Service - Booked a tool rental, rang to change the pick-up time, I had all the information, including reservation ID - spoke to 3 people, eventually someone actually passed me to tool rental - now wasted 30 minutes. Then got cut off, so had to start the process all over again. Poor service, poor communication, complete lack of customer needs. Home Depot Danbury needs to change their slogan from: How does get more done. to How does waste more time. Now 35 minutes wasted Now 40 minutes wasted Still no answer from tool rental At this time it would have been quicker for me to drive to Danbury, and tell them face to face that I needed to delay the pick-up time. What a complete shambles this store is.
-
February 2022 by Jeremy C.
I'm so deeply heartbroken that Home Depot really had me running around in the store looking for someone who can help me for more than 35 min,they had me running back and forth to different people and couldn't do anything for me
-
January 2022 by Paula E.
I love Home Depot because they always have what I need. The staff is very friendly and helpful which takes the stress away from trying to find what I need
-
November 2021 by Pretish C.
Customer Care or any response was delayed by more than half an hour. Was looking to add items to the order and was more then willing to pay more too but any interactions with them left me highly irritated.
-
October 2021 by Gina Marie Pirrone
Both gentleman in the paint department weete. extremely helpful. One in particular who I believe his name was Jan was extremely helpful with picking out the right finish and right type of paint for my project and was very patient.
-
October 2021 by Vincent F.
So I'm in Home Depot in Danberry and I need a piece of 4 x 8 insulation and I'm hoping to get the foam insulation cut in half they are already pre-scored so it's pretty simple well can't find anybody to help me in the insulation department so I figured I'll go to the register and ask up there I bring the piece of insulation to the register ask the girl is there anybody that can cut this insulation or can I borrow knife after her calling and paging people for 10 minutes she found somebody else to run to the back of the store to talk to somebody else who then came back and said oh no we don't cut that so you can cut sheet rock for people you can cut wood for people a simple piece of insulation that would take you five seconds to cut you can't cut some of the worst customer service in that store too bad I can't give a call half a star or even zero
-
September 2021 by Sirois
Ho.e depot sucks
