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March 2024 by Sam M
I went in on a time crunch looking for a brow product and needed to be matched. Julianna was AMAZING and matched me perfectly in less than 5 minutes and paired me with a product that really suits my low maintenance makeup style. She heard my concerns about previous poor color matches before and truly delivered. Thank you!!!
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February 2024 by Vicy Jai
I don’t like their stupid policy and the ID that’s demanding. It’s like DMV you bring everything but if u happened to forget your ID it’s a NO. Also I don’t like how they approach you with disgust and about to rob the store. Absolutely hated my experience.
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January 2024 by Rachel Noble
The staff grouped up near my friend and I every where we went. I didn't feel comfortable and left. I feel they were profiling us and following us because we were women of color. I am never going to this place again and don't recommend anyone go here. Very egregious behavior from staff.
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January 2024 by Leslie Uriarte
Came in looking for peach and lily and a lip combo . Idk if it was me wearing all black and no makeup but they treat you differently. Wack and rude service . Returning my items
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November 2023 by Rachel Moxley
This place is awful! The staff need some serious help in the customer service department. Too many issues to write in one post. I was lied to about the quantity of sale items I was allowed to purchase because “it’s not fair to everyone else if you buy them all”. I was definitely not trying to buy ALL OF THE SALE ITEMS. I was merely asking if there was a quantity limit. After I discovered that they lied to me by checking online, I told them I wanted to return all the items I had just bought and I would just order online instead. They finally let me have the appropriate allotted quantity. I don’t think one person actually tried to help me which is too bad, I managed to buy $300 worth of skin care products on my own. Probably would have bought a little more if someone had bothered to help me.doubt I will shop that Ulta again.
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November 2023 by Morquita Andrews
The staff could really use some customer service skills. If I could I would give no stars. I was disgusted and disappointed by the staff you have at online pick up. You all lost a customer.
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September 2023 by Diana
I went to Ulta today and I’m extremely disgusted by the staff. I was looking at a lip gloss and I noticed all of them were open and all over the place. Since it was already opened I just wanted to see if it was used because I didn’t want to buy one that has been used on someone else’s lips so I took the lip gloss out of the already opened container. One of the staff members here who had red/orange hair had an extremely terrible attitude to not just me other people too. She came over to me and said do not open the makeup, i said i didnt it was already opened, she then said well I’m telling you we’re trying to prevent it while rolling her eyes and with attitude. I was completely taken back by this as I was not rude at all and she also had no idea what she was talking about/ was wrong. Idk how she was ever hired she needs to be fired asap. I will not be shopping at ulta at least in danbury ever again.
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August 2023 by Latasha Fisher-Ruiz
I walked in just after opening. I was looking for something super specific, so I said hello and asked for help. The associate who greeted me back and helped me was pleasant and even followed up with me as I looked at other products. At checkout I was greeted with a smile from another associate named April. She was incredibly polite and helpful.Although I do not shop here religiously, I wouldn't mind stopping back in to pick something up in person versus online ordering.
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July 2023 by Elise Caluori
I went to the Danbury Mall for the first time with my best friend yesterday. We were looking around at all the product and were being followed the entire time by staff. Wouldn't go down one aisle without somebody asking if we need something or getting stared down. I had a big shopping bag from journey's so they assumed that l was trying to steal. Especially by the manager. The manager was also very rude to me when she rang me out. I bought $200 worth of makeup that day for a shoot and I wish I didn't have to. You also shouldn't assume people who dress a certain way are broke or going to steal. I get we looked very out of town, but come on! I guess we looked too poor to be in that mall. I don't think I'll go to this Ulta again.
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July 2023 by shayla marquis
Julia the online order pick up manager, or whatever you want to call her, is rude as all hell and Ariana has no idea what she’s doing. Both should be fired, won’t be using online ordering again Julia told me I had to get all of my own ORDERED items off of the shelf myself and has an attitude problem. Ariana is just plain clueless
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March 2023 by Ashlee Mai
My boyfriend took me shopping here for our anniversary. Prior to checking out my items. I was saddened to learn a security officer was called on us & following me/ us around the store during my shopping spree? I find this incredibly unprofessional to know that as a loyal customer to Ulta Beauty that I can be targeted in such a way simply based off of my appearance. I did need some help from the sales associates locating some items. However I felt uncomfortable & a level of distrust asking for help knowing what was happening to me. Incredibly disappointed.
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March 2023 by Cécile Boutillon-Trinidad
Thanks to Haylee, my experience at Ulta Beauty (Danbury Fair Mall) was the best! I really appreciated her professionalism and honesty about the product she sold me. I will definitely come back, and ask for her expertise again!
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February 2023 by Michaela Piehl
When I arrived at the place, unfortunately it was closed, I stood in front of the window to observe a product that interested me, a lady was doing the accounting for the cash register and she looked at me with a bad face, signaling me to touch the window and then she called another employee who stood in front of me to observe me, uncomfortable experience without even having entered, and with this I would not want to enter that store
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December 2022 by Brent D
Great selection and very clean store. Jenny was super friendly and helpful! Helped me select a great smelling cologne for myself.
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September 2022 by laura ann
Lindsay was great, I live in New York and came back just to see her.
