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February 2024 by Pauline Dillon
Joanne has excellent customer service ,very patient and helpful.She is very friendly and attentive ,does a fantastic job.
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August 2023 by Stacey McIvor
A necklace was given as a gift to me with a very thin chain. The chain broke twice! I had the chain sent out twice and when it came back the quality of the chain where it was fixed was not done well. Cory went above and beyond to have it fixed for me to make sure it was up to my standards.
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June 2023 by Robert Kizer
I've been a loyal Zales customer for years and recently moved to Danbury, CT and happened to need service for my wife's jewelry. Thankfully, Joanne was able to provide a level of customer service over the phone, which carried over when I visited the store. Due to her patience and knowledge of jewelry, I've not only purchased pieces I didn't intend on buying, but now a loyal customer to the Danbury store. Thank you Joanne, you are appreciated.
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May 2023 by Henry Droher
Joanne and Cory, the employees at Zales, really do care about the customers. Joanne helped me and my girlfriend find the perfect ring that we designed together with Joanne and she’s going to be so happy about it! Zales is really lucky to have them and I highly recommend starting your ring searching journey with them.
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April 2023 by Donna Bauer
Our experience with Corey, Manager at Zales at Danbury mall is absolutely fantastic!! Because of the quality service we had been given the first time with him, we don’t go to any other jewelers!!! We always ask for Corey and he even knows my taste and shows me things that he thinks I would like!!!! Excellent service and very personable!!!!
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April 2023 by Jennifer Regalado
Amazing staffs! Great service, they stayed longer than they should be! Will definitely be back!
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March 2023 by Danielle S
every beautiful piece my husband has gifted me came from here , from engagement ring to my wedding ring bracelets and necklaces I always bring it back to get cleaned and examined, amazing customer care, highly recommend
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December 2022 by czlisha777
Excellent experience at the Danbury fair mall Zales. The staff was extremely friendly and helpful. I was greeted with a warm welcome and they helped me with all my jewelry needs! They fitted my Bulova watch perfectly. Will definitely go back next time I need a new beautiful piece of jewelry.
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October 2022 by Gina Golan
Bought my wedding band there, simple ring with some small diamonds on the front. I have been wearing the ring for a year and half and had it repaired twice within a 7 month period because of the same diamond that comes out from the ring. My engagement ring that I bought else where is more delicate then this ring and I have not lost one diamond. Just poor quality and poor customer service as well. I’m very sad I got my ring from them.
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August 2022 by Juan O.
July 2nd, I went into this location to treat myself to a birthday gift. I was looking for a gold chain. So walk in and an old white lady meets me half way. This is how the conversation went: "Hi, I am looking for Men's gold chain/rope, could you show me what you have"? She takes me over to a display. "I say thank you". "I need one 20" long". She responds "oh well these are out of your price range". What? We never discussed price. She then says "these are out of your price range, I would suggest you go downstairs to one of the kiosks Piercing Pagoda, that might be within your budget". "These here are between $1,000-2,000. I was like wait what did you say? "Oh I don't think these are within your price range". I think you'd like what is downstairs more within your budget. Hmmm, we never discussed my "budget" but you think I can't afford a chain in your store? Let me see what gave it away the color of my skin? Was it because I am Latino? Is it because I had on a MARINE CORPS T-shirt, cargo shorts and sneakers on? Was I not dressed on what a Zales patron should be dressed? I am 61 years old and I know racism and bigotry when I encounter it. This was clearly that. And no one can tell me otherwise. I reached out to Zales corporate immediately the next day and I have yet to hear back from their management team to discuss this disgusting interaction by one of their employees.
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July 2022 by Juan Ortiz Jr.
I had a terrible experience at this location that entailed a racist, bigoted sales person. I have written a formal complaint and have heard nothing since July 2nd. The hidden and subtle undertones of this sales person were bigoted and racist based on my appearance. This sales person "assumed" certain things WITHOUT asking me anything. Let me see if Zales will get back to me now.
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December 2021 by Jean Logan
One star is generous. At fist I was happy with our experience but then it turned sour. I was notified that they couldn’t special order my fiancée’s ring. I took to reading reviews and found many with the same story that the clerk Nicole provided us with. I thought she was great at first but I guess first impressions are deceiving. We have no ring for my fiancée and I didn’t want to chance waiting for something that was never going to happen after reading all the reviews. I do believe it is a scam. I think it’s trying to scam people into buying all their stock in the store, maybe they have too much and don’t have room to get anything else? I do not believe the clerk ever put in the special order. If you want to buy what they have in the store that’s fine but if you need to special order anything don’t even bother. They will give you this fake song and dance that they are doing all they can to get it, and you will never get it. Never again will Zales get any of my money. I’m done with this awful store. Go to a real Jewerly place instead of one in the mall.
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December 2021 by Maithe Almeida
This place has my heart. Excellent service
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June 2021 by Tania Davila
Been to this Zales several times for the past 3 years for both a purchase and cleaning. Great customer service and knowledge staff members who will go over and beyond to take care of customers' wants and needs. They are pleasant and extremely helpful.
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June 2021 by K D
A one star is generous. Zales is great but this location is trash. Don't waste your time go to a better location.
