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November 2023 by Alice Perez
Worst customer service I’ve experienced in this area. Angry and miserable man- hoping retirement is on the horizon for him.
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September 2023 by Maria Gillette
Walk-in for VIN verification for purpose of transferring license plates at 8:40 on a Friday morning. Was told 3 people in front of me so it would be a few min. Two hrs. later - finally had the piece of paper - which I was charged $20. (VIN verification should simply be $10. since emissions wasn't required in my case.)
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February 2023 by Jack M.
Terrible experience bringing my car here. the owner, Bob, was rude and treated me like a nuisance (only customer inside the shop as well). highly recommend avoiding this shop at all costs - surprised they are still in business with the way they treat customers.
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February 2023 by Chris H.
Honest and capable. Yes, I've had to explain to my daughters that Bob sometimes seems a little gruff, but that's his sense of humor. We've been taking cars there, exclusively, for over 20 years. When the kids were away at school, we had a small fleet of old cars for them, and Bob and family kept them safe and reliable. I've always felt very fortunate in being a customer of Darien Auto.
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November 2022 by Alan K.
I have been taking cars here for 25 years: Jaguars, Range Rovers, BMWs, Porsches. Bob does excellent work and is always responsive. True, as one below noted, he is not bubbly and effusive and coming from behind the counter to join you for coffee, but if you're taking your car anywhere for that...Bob's has always been honest about the issues with my cars and either fixed them (always reasonable in pricing) or advising I'll need an advanced specialist or that he sees no solution (I'm talking about you, Jaguar). But in nearly all cases, the car is fixed and ready to go.
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October 2022 by Rob Machado
Scam, useless are only some of the words to describe the experience here. Overcharged and did not do a good job. Had to go to another place to fix his mess. In addition, angry guy in general. Go down the street in either direction and find good people to help you out.
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September 2022 by Shamanth Umesh
Went for emission test. They are super super slow. Took like 1 hr for the emission test. Waste of time
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August 2022 by Mike dolan
Many years of experience totally old school family run automotive service you're an old fashioned service I'd highly recommend
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January 2022 by Art Magee
Great experience, quality work at a fair price. No gouging or extras. Bob and his crew do an excellent job. Nothing fancy but don't be put off they'll treat you right.
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October 2021 by Paul Schelble
I have been meaning to write this comment for some months now.In March 2021, at around 3pm, my wife and I, while heading back to our home in Maine, stalled out in heavy traffic on I-95. The clutch on the 5speed manual transmission had fallen to the floor and the car had become undriveable. The state police came with a car carrier and we arbitrarily chose to tow it to the Darien Auto Center.Anyway, the point of this note is that Darien Auto Center immediately put 2 men on the problem and competently repaired the clutch’s hydraulics by 6:30 that evening. My wife and I enjoyed a restful night and then headed on home at 7:30 the next morning. The cost was 90.00 and a great display of competency and honesty. What an amazing experience in this day and age!
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August 2021 by Brenda Monaco
I feel very secure and confident using Bob's Auto Center. I trust their work and don't feel like I'll get "ripped off" since I think they are honest and know what they are doing. I highly recommend them even though I've only been there a few times. I have a 2010 Honda Accord that I have never kept up with the servicing requirements since I don't trust Honda somehow. I do have faith in going forward and getting my car totally checked out. Bob and I came up with a schedule so that I know which services I will need someone to drive me to get me home and which ones will be quickest. I just have a good feeling about the business and the owner and his family. I like family businesses.
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August 2021 by Mary De Luca
No clue how this place has four and a half star rating. For emissions I can only say this longest wait time I've ever experienced at any Emission Center. Wait a half-hour and nobody even speaks to you or acknowledges you. I have never been to an emission center that takes over a half an hour to do one car. The most I've ever waited is 15 minutes with a line! And the counter gentleman is rude rude rude. I guess the emissions business isn't worth it and he wants us to all go elsewhere to get emissions tested.
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June 2021 by Joe Doran
Great people great service
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April 2021 by Hilda Meadows
My husband and I have been coming for over 5 years and they have the best mechanics! Very knowledgeable and sincere great service! They won’t rip you off!!!
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January 2021 by Mathew Rajan
A very reliable and trustworthy place to take your car to
