January 2020 by Richard Sylvestre
The present owners to this facility are brand new. Though, the mother(Kris)-whom willingly admits her daughter-Kaylin, while is the actual owner of kiddie cove/castle kids is far to young and inexperienced to handle any type of concern or complaint will never hand any type of issue. I was told by Kris, the mother, i need to speak with her. When I asked who the owner was, she repeated, she is not the owner, her daughter, Kaylin is, she just can't handle complaints or concerns. This confusion isn't even the reason to my 2 start rating.My issues are:My son's safety was not a top priority. When had to call the mother-not the owner, of an issue no one seemed to be on the same page. When I picked my 3 year old up from his day, he had a huge bruise under his eye. When i asked what happened not one "teacher" knew. However 4, of the 3 year old's volunteered what did actually happen. While the 3 year olds were explaining one of the "teachers kept shushing him, telling the child that isn't true and to go play somewhere else.I then left begain to buckle my son into his car seat. I glanced up his shorts to notice he waa not wearing his underwear. Hello red flag! I ran back into Castle kids/kiddie cove, asking where his underwear is, again no one knew.The following morning, not the owner, the mother called me, stating that her staff have a medical person who was taking a temp(because this takes all day) there fore she was unable to to check out the bump that everyone wintnessed (after staing they have no idea what happened just 12 hour at most prior) my son rough housing with the child who was trying to tell me what happend. This child admitted to pushing my son (the day before I spoke with not the owner the mother, Kris) on the floor. However, the staff is instinanting(despite not know 12 hours before not the owner the mother Kris) that my son fell. I do not know everyones name, when asking Kris the names of who is caring for my child she contuined to refer to everyone as her staff, by then not allowing me to know who is caring for my child.The reason I rated two stars is only because of the fensing around the facility and one of the Teachers Olga who actually does care for my son. Other then that. I did not have a good experience.
