Home Improvements near Dayville, CT

“I want to recognize an outstanding Lowe’s associate, Matthew L., for providing truly exceptional customer service.
My husband and I arrived about 25 minutes before closing in desperate need of 30 bags of mulch. We understood it was late, and the associate who initially greeted us and later checked us out seemed understandably eager for the night to end and reminded us of the time.

However, our entire experience was completely transformed by Matthew L.
Matthew overheard what we needed and immediately sprang into action with a warm, welcoming, and genuinely helpful attitude. He never made us feel like an inconvenience. Instead, he treated us as though helping us was his top priority. He was fully prepared to manually load all 30 bags of mulch onto a cart and help us load them into our truck on a hot and humid July night.

Fortunately, he was able to effortlessly recruit two other outstanding associates, Nick and Miles, who joined in. The three of them brought a pallet of mulch directly to our truck and worked together to quickly and efficiently load all 30 bags. What impressed us most wasn’t just how hard they worked - it was the enthusiasm, kindness, professionalism, and smiles they maintained despite it being so close to the end of their shift - and did I mention a hot and humid July night!!

Matthew L. truly stood out as an exceptional representative of Lowe’s. He embodies the kind of customer-first attitude every company hopes to have in its associates. In a time when outstanding customer service can sometimes be hard to find, Matthew reminded us just how meaningful it can be.

A sincere thank you to Matthew L., as well as Nick and Miles, for turning what could have been a stressful, last-minute errand into a genuinely pleasant and memorable experience. Lowe’s is fortunate to have associates like you!”

“Such a great experience from the second I walked in the door. I was greeted with a friendly smile, I believe her name was Cole. She's a kind young lady, she called another gentleman who helped me load 1400 lbs of stone on to my trailer. His name is Brandon, he offered to help me without hesitation, he even smiled while helping me load up.
Who's ever doing the hiring at the Putnam CT location, knocked it out of the park with these two individuals. WONDERFUL EXPERIENCE!”