AutoZone Auto Parts in Derby, CT is known for its helpful and friendly staff who provide excellent customer service. Customers appreciate the knowledgeable assistance from associates like Jerm M, Ryan, Javier, and Bill, the manager. Bill went above and beyond by not only helping find the right battery quickly but also installing it despite corrosion and a busy environment. Jerm M was praised for being calm, patient, and very helpful, while Ryan provided a positive experience when helping with car parts for a DIY brake job. Javier is recognized for treating customers well and speaking some Spanish to assist better. The staff’s willingness to explain issues clearly and offer parts options, combined with their friendly attitude, makes visiting AutoZone a positive experience. Overall, AutoZone in Derby is regarded as a place where customers receive attentive and caring service, making it a trusted location for auto parts and advice.
Today Bill saved me a ton of time by helping me with my mechanical fuel pump but the prior day Will was also very helpful and patient with me as i was trying figure out the best reinforced hose to use.
I am very grateful for their time and experience.
June 2024
Jerm M was incredibly helpful and so calm and knowledgeable. Quick to help and so very patient. William the manager was lovely as well as Xavier. But Jerm M was by far the best! Thank you all for your kindness.
June 2024
Great customer service today….worked with associate Ryan who provided the utmost positive experience when helping me with purchasing parts for my DIY break job for my 2013 Jeep Wrangler Sahara….@ Ryan your a star….keep shining!
