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November 2023 by Heather Brisson
Had a problem with pressure running from my well to the house. They came out and pressurized the pipe to see if it could hold. In turn it ended up making the leak bigger. The leak was under the road so and they couldn’t excavate it. So after their call to the house we went with out water for about a month as we had to find another contractor.
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October 2023 by Mike S.
Unfriendly! Did the job but uncomfortable having them in my house. Probably will go with another company next time around.Service: Pump repairs & installation
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September 2023 by Fiona Eytan
Excellent service. Called on Labor Day weekend after our water shut down. Dan and Wayne came out within the 3 hour time window we were given. Very professional, honest guys...highly recommended!!Service: Pump repairs & installation
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August 2023 by Marian Phan
I have been with Greco & Haines Inc for over 20 years. They take care of my water pumps, my water filtration system, my water softener system and potassium for my water filter. Their customer services are excellent. I am very pleased with the services which I have received from Le Anne, the receptionist and the delivery men Josh and Rich. They are very professional, friendly and helpful. I highly recommend this company to anyone who needs services for water pumps and filtering systems.
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February 2023 by Robert Uzenoff
Greco and Haines has wowed me with their service. I had been purchasing chemicals for my feeder from another company. Recently I had difficulty getting them on the phone to get current pricing and availability. I called Greco and Haines. I had seen their advertisements on WTNH and they replaced a holding tank for me the year before. Greco and Haines answers their telephone promptly and very professionally. I placed my order and selected a convenient delivery option. I had a complaint about the order, and it was handled promptly by management to my complete satisfaction. My point is that any company can have an occasional problem - Greco and Haines proved to me they care about customer satisfaction and have earned my endorsement.
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December 2022 by Alec G.
Driver of vehicle #18 shows complete disregard for public safety when driving, uses left turning lanes to go straight and cut in front of traffic aswell as blantanly cut people off, when you call to report it, it just goes to voicemail. My dashcam captured most of it
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November 2022 by Charles Sepulveda
The good, they came out in 24 hours. My tech was very friendly and knowledgeable.The Bad: They replaced the well pump 5 years 4 months ago and it went out already.... Reason "The pervious tech put a wrong pump that wasn't powerful enough" $3,700 in Feb, 2017 with the previous home owners and about 4k with me now.I needed water and didn't want to shop around but their tagline is "trusted leader" they dropped the ball in 2017 unless it was intentional to have another sale after the warranty expired, who knows .
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November 2022 by Brian Altieri
Couldn't be happier with my service. Mid-shower this morning, the water stopped running. Went down to the basement and saw a tag from Greco & Haines hanging on my well equipment. At 7:00 AM, I called them and they answered on the first ring. Already suprised, I explained the problem and the pleasant professional said someone would be here by 8:30 AM. Two technicians arrived at 8:30, replaced a non-functional pressure switch, and my water was running again by 9:00 AM! Great people.
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November 2022 by Scott Gallipoli
Techs were very nice and they did the job timely but man are they over priced….$320 an hour for 2 guys and $3000 for a water pump! Total charge over $4500 and got a call that they forgot to charge me for electrical wire and would I be willing to pay more even though I signed the invoice and paid in full! Needless to say they won’t get anymore money out of us.
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April 2022 by Jay A.
Well pump went bad, my plumber gave me a quote to replace pump and wire. Unfortunately, they could not do it timely. I called G&H's and they were there the next day. Polite, did a nice job but the invoice was just over double what my plumber would have charged. They say technician will cost $160 per hour, they did not say they bring two. They charge me for using their equipment, over $200 for a pump puller that you can rent for $75. The wire was 2 x the cost and the pump 3x the cost. Normal mark up is 25%. I am familiar with the trades and these mark ups are simply outrageous. But please do not take my word; if you call for work, ask what they charge for a pump and how much per wire and if they charge to use their tools. Just ask....
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November 2021 by Kristin M.
Terrible experience with this company. Dishonest with their billing, said they were at my house for much longer than they actually were. Terrible follow through and price gauging. Do not use this company.
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November 2021 by Jessica Martino-Gurz
Awful. Came to our house for a service call as I was having sentiment in my water. Guy was there less than 5 minutes. Turned a valve and left. $170. After that point I had NO water in certain sinks, and trickling water out of my showers. I called them back immediately and I was told they couldn't come for 4 days!!! Then they came, 4 days later, and realized I had a sensor blown out on my tank & it had nothing to do with a valve. Charged me another $270. I called to complain as if they did their job properly the first time and explored what the issue could've been I would have only had to pay 1 time. I was promised a call back next day, never got a call. BAD customer service.
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November 2021 by k a y
Had no water in any of our faucets called Greco and Haines the guys arrived within 1 hour of call they checked out my system and found that a wire had been broken in our well they pulled up the pump and showed me the damaged wires the well pump was 10 years old the tech explained that the pump will still work but offered while it was out to replace both the pump and the wires they offered a great guarantee on the pump. I had them replace both thanks Greco and Haines best of all I paid what they quoted spot on with their estimate
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November 2021 by Jes
Installed a dry well and brought my old well up to code. Professional, thorough, and highly personable. I recommend them for any water issue. They conveniently contact me to remind me of annual checks, flushes and cleanings. Really appreciate the partnership while not being pushy.
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November 2020 by Matt Celeste
Dishonest and incompetent. I had them come out to my house 3 times for a water softener qoute. Every time they came they "found something wrong" with a drain and insisted I needed a dry well (an additional $1,600 on top of the $1,700 water softener system) dug in my yard as well .So I ok them to do the work and the written qoute is $300 more than the verbal qoute I had received through the 3 visits to my property. Needless to say I cut ties with them and it was the best decision I ever made . Had 3 other companies look at my property and not one said I needed a dry well and I got the work done for $1,800. A couple phone calls to more honest companies saved me $1,800. Stay away from this company.
