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February 2024 by Aviral Sharma
I've been visiting this home depot location since 2015.Helpful staff, no long lines, can find everything for a DIYer like me.NO AT&T network indoors!Connect to the free wifi if internet is needed.
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February 2024 by Chris Wir
All your home improvement needs
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January 2024 by Mike
William Villa deserves tremendous credit for the wonderful customer assistance he offered me. He embodied professionalism, appropriate discretion and kindness throughout my experience.After being treated with indifference, waiting in lumber a 1/2 hr for assistance, I arrived at truck rental 3 min past the cutoff time. Standing with several hundred dollars in purchases, I wondered how I would get them home.William Villa stepped forward with a friendly smile, understood my dilemma, and approved the rental to save my day. He even offered me a soda and a napkin for the ride. Had he not shown me such exceptional kindness that day, I would have never returned. This gentleman is a good person and valuable to any employer lucky enough to have him.Thank you Mr. Villa.
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January 2024 by Wayne Parent
I always find what I need.
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January 2024 by Paula Hummel
The girl in paint department was friendly and very knowledgeable!
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December 2023 by Sammy Najera
Good products, but poor customer service, I feel discriminated against, undervalued, if you ask for help the employees get angry and worse if you ask them to help you look for materials such as wood because those that are in poor condition tell you no. I can choose, I have to take what there is. Also the PRO service, it is terrible this year I bought deck materials, it took almost a month to deliver my order, and it was almost a month because I had to go almost every day to follow up on the order, for this reason of delay I had to give a discount to the client for the delay in time to deliver the work, I lost money on that and the contracts that I lost due to this delay were 3 contracts, this caused me losses this year, and the worst thing is that no one at Home Depot made responsible, only ironic smiles bad service
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November 2023 by Joesh Zurotis (Joesh)
Home Depot with a good paint department and helpful staff. Sadly, this place is wickedly understaffed. If i didn't need the paint I would have left. Went on a saturday at 2pm didnt leave until 345. Literally had to wait almost 45 minutes for paint because Richard was working alone. He was a trooper. They need more help, though!
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October 2023 by Bill Z
Staffing still seems to be a problem in terms of store knowledge. I had to approach five different people to find an item I was looking for. Everyone was courteous but they were not able to help... I understand that the store has thousands of items but there should be a faster way for a customer to find what they are looking for.
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September 2023 by Kim Lerman
We recently had to purchase a new refrigerator. We worked with Tom Mullaney who was extremely knowledgeable, trustworthy and professional. I would encourage anybody who visits the Derby Home Depot to work with him.
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September 2023 by Frank Z
Place is a mess, nothing in stock, wood is junk. This place is setup to support contractors, no time for the small guy. I suggest Lowe’s next door. Also, I have had issues with on line orders. System says in stock, place order, then they say back ordered.
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September 2023 by Mauricio Coura
On August 17, 2023 I had my car ILLEGALLY towed by a Manager who was told by a police officer that I could park there, So she took it personal and called a towing company almost 30 miles from the location without notifying me or the police. Illegally because my car was parked on a spot that is PUBLIC! NOT private property! The city is even extending the road where I had parked.
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July 2023 by Dyna L.
A pair of cabinets and a smaller cabinet turned into 3 weeks of absolute hell. Lack of communication, faulty estimate based on wrong information from "C" at HD, arrogant HD contractor who REFUSED to acknowledge what I knew about my own electrical. Delivery dumped on my grass rather than my driveway as requested. Paid a portion with a gift card; gift card $$ was returned; only to be put on a store credit which I could not apply up this purchase. NEVER, NEVER, NEVER do any remodeling with. I would let buy a screw from them EVER again. $300 to pull a permit, when the permit is $65.00 if I did it myself. I was paying for Brett's time and travel to get it. $235.00 for "his services" which absolutely sucked. Stay away from Derby Home Depot.
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July 2023 by Christopher Donald
Ordered a lawn mower online for in store pickup. Said they had 3 in stock. Never contacted me but when I checked online they had cancelled the mower order, but still charged me for the warranty. Had to find it at a different Home Depot and buy it again. They could have just had it brought to their store for me and not made me go through all that. The total lack of communication is the main reason for the one star though. And the stupidity of charging someone for the extended warranty on an item you aren't selling them. This is why I usually shop at Lowes.
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July 2023 by Gary Zawisza
The store is full of clutter both merchandise and equipment.Packages are retaped only to find quantities wrong or parts missing.Place needs some cleaning up.
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May 2023 by Joann Vukovic
I went with my mother, who's in her 70s, to purchase many large items to redo her bathroom. 2 toilets which are heavy, a new tub, shower doors, tub enclosure. Specifically paid for threshold delivery due to her age and the weight of items to be delivered. They did not call before coming. She still currently works till 7am. She got home to find they left it all at her garage doors for her to have to move alone due to rain she didn't want the boxes to get destroyed. It's just horrible!!!
