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January 2024 by Harry O
The best member of the staff I have dealt with is Jovony. He knows his product inside and out. He is very patient and highly attentive to his customers. Has resolved my issues with a high degree satisfaction.
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January 2024 by LAX AVE
Very good energy. Quick and efficient especially during the holidays really glad these gentlemen were able to help me
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December 2023 by Joseph Rosa
Precious was very professional, helpful, and knowledgeable.
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December 2023 by Hannah Perry
Disgusted at the way I was treated. Shouted at for simply making a comment about an added fee. Staff were immature, unprofessional was completely shocked by their lack of service skills. Then called to speak to the manager - to file a complaint but she wouldn’t give her name and hung up on me! Have filed a complaint with your corporate offices!
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December 2023 by Dana Mueller
I went in today and the manager Joseph and sales specialist Deyna worked with me with such professionalism and were also so considerate of my time and truly made me feel valued as a customer. T-mobile you definitely have assets to your company with employees like Joseph and Deyna. It’s because of them that my kids will have a wonderful Christmas and why I will forever be a T-mobile customer! Thank you Joseph and Deyna for the wonderful experience!
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November 2023 by Aldo J Ortiz
We were helped by Deyna and she was very helpful and very professional. He's customer service was excellent and knowledgeable. Friendly and great communication. We finally got Home internet from Tmobile! Thank you Deyna!
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November 2023 by as
Unprofessional and immature staff. I will not go back to this store.
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November 2023 by Kiarah Souffront
Jovony was a great customer service he hooked me up. Loved his service will come again.
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July 2023 by J
Raheem was super helpful with problem solving my issue. He even got me a better phone in my my price budget.
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May 2023 by Lawrence McLeain
Adon and Jordan were extremely helpful and knowledgeable. It was definitely worth the half hour drive to this particular location. Sales professionals at its best. I would recommend them both. Their customer service skills are impeccable ‼️‼️
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May 2023 by jennifer gregory
I wouldnt even give it one star was an option. Noone acknowleges you when you walk in..or even looks...just walking around. One person on floor but when they open the back door theres a bunch of people in there Waited 40 min. Just for them to tell me none of there tablets are charged so i had to wait more. Yea...no. Not my first time with an issue there. Never going back.
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May 2023 by Mena M
It's the worst tmobile store everEvery time I'm going to claim tmobile Tuesday never has it morning afternoon all day long. I'm not going there again...
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April 2023 by BORDOY CT
Went into the Derby store on Pershing Drive. Was helped by Yaz. I bought a device from someone and she was able to help me to get my phone situation back up and going. My personal phone has a crack on the screen so I had gone to fix my phone at a fix a phone location and they showed me that my battery also needed to be replaced because it was swollen so I said ok. Might as well get it done now since they were working on it. While they were doing the repairs, they ruined some sort of board in the phone. So I needed a new device which I found used that I purchased. The phone was from another carrier but it was paid off and SIM card unlocked. Yaz activated the phone onto my account and and put new SIM cards onto my kids devices for the 5G because they were out of date. Also the manager Raheem was nice and helpful at this location making sure that I was all set and that I was satisfied with what I had come in for. Great experience!
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April 2023 by Joseph Mendez
Everyone here is welcoming, attentive, and cool as hell. Raheem and Adon dropped some serious knowledge and gave me the heads up on perks I had no idea about. They made the phone set up process super painless and we even joked about gaming, working out, and family. The atmosphere is super laid back and they always have good music playing to add to the vibe. They exceeded my expectations by far, I might just come back here to hang lol
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April 2023 by John Jay
Omg what a horrible experience I had a problem with my phone so I came here and they canceled my post payment account and gave me a prepaid account without my consent telling me I was just paying off my balance...unbelievable steer clear go rite to tmobile in shelton
