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July 2023 by Dyna L.
A pair of cabinets and a smaller cabinet turned into 3 weeks of absolute hell. Lack of communication, faulty estimate based on wrong information from "C" at HD, arrogant HD contractor who REFUSED to acknowledge what I knew about my own electrical. Delivery dumped on my grass rather than my driveway as requested. Paid a portion with a gift card; gift card $$ was returned; only to be put on a store credit which I could not apply up this purchase. NEVER, NEVER, NEVER do any remodeling with. I would let buy a screw from them EVER again. $300 to pull a permit, when the permit is $65.00 if I did it myself. I was paying for Brett's time and travel to get it. $235.00 for "his services" which absolutely sucked.Stay away from Derby Home Depot.
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March 2023 by Jennifer R.
Not one to write reviews but here I am in the parking lot of Home Depot in Derby. Michelle in the paint department was rude, disrespectful, and would not help me. I literally left there stating I just need help and not someone to be a snot to me. Speechless.
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January 2023 by Chutney W.
Home Depot motto is You can do it. We can help. but after going to this establishment I can clearly tell they don't stick to it. Not only do none of the employees know where anything is, they are no help and provide a bad attitude. It took me and my partner 40 minutes just to find a vacuum and after asking 3 people who gave us 3 separate locations. We finally found it ON ARE OWN. Don't get me started on checking out. The lady at self checkout was so rude and gave up no help nor support when the system crashed. She kept hovering over us when we where checking out and gave no personal space. As someone concerned with my health I was very disgusted. TEACH YOUR EMPLOYEES BETTER HOME CHEAPPOT.
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July 2022 by Keri Matthews
Horrible online customer support. Be sure to read every last detail of the fine print. They bury things and don’t allow returns even when you received an item that was not as the website described.
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May 2022 by Darya W.
When I came to Home Depot I asked a man who was working a different aisle to call assistance for me in the lumber aisle. I needed a price check as well as for someone to pull a bundle of wood forward so I can check if they were dry. I waited for about 10 mins and nobody showed up. So I walked around until I found anyone who was willing to help. I then spotted a worker named James D. Who was just clocking back in from a break but was very happy to help me. He not only helped with my original requests, but he went above and beyond and helped me load up my cart, helped me find additional items on my shopping list that were in other departments and even offered to help lift any heavy bulky items in to my car if needed. I normally have a hard time finding help at any store I shop at, but James went above and beyond and I will return just because I know he is willing to help the best he absolutely can. Thank you James!
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December 2021 by Classic C.
The time I have gone to the store I have encountered at the most unprofessional workers ever! Talk about lazy!! Some even say that they don't even work there when they clearly are employees! Isn't it their job to help people? Last week I asked a girl in a vest a Home Depot vest wear something very simple was. A basic thing. She told me that she was busy and to "Go ask Matt"!! She was not busy and how the .... was I suppose to know who Matt is??? She said it like I was another employee there asking her the ?. Then I had to go walk around the store asking everybody if they were Matt. This is just what happened the other day. I won't even get into what the person at customer service said. These people need retraining. They should not be working with the general public. Go to Lowe's! Only the best of service there. I should've gone there the other day to begin with. They are more than happy to help people!
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November 2021 by Nick Sostilio
Derby store is awful. Very bad experience with a delivery where there was a missing item and a wrong item. Took me a week and numerous phone calls. Finally had to go to store to pick up items myself. Totally unprofessional people working there we was told so many times that a manager would Follow up with me and they never did. I am a huge Home Depot fan and customer and will continue to go to orange and Stratford stores but will never go to derby store again
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October 2021 by Francisco Ayala
Customer service is always helpful at the store.If you can’t find something at the Home Depot an employee is always around to ask if help is needed.
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May 2021 by Debra Hartshorn Crutchfield
Home Depot is awful! The past six months have been horrible. The $25,000 that I have spent in the last six months is obviously a penny in the bucket to them! However, it doesn’t excuse the lack of communication from Management regarding issues, countless calls to the store (that I can’t even begin to count) never any return calls, wrong carpet colors being installed, absolutely no deliveries from products that I ordered “in stock” that were to be delivered in a week but now
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May 2021 by David Tee
go in today to return sealer.
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April 2021 by Michele Engel
No complying very well with my ADA rights. Requested pen and paper and they hesitated. Pulled down mask and I stated no. And also a young cashier was very rude when I didn’t know which side to enter instead I got rammed by another guy with his load of lumbers in trolley. I got yelled at and told him that I am deaf and then cashier laughed. Told him that was not funny. I requested for paper and pen again. He handed it to me and I told him no it is for you write what you said. He still didn’t want to do it and I asked him yes or no with head nod. Reported to manager and she did not want to say anything via paper as she listened. That was it. No help at all. Miffed!
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February 2021 by Melineh H.
I am 99 percent sure the employees here wear pedestrian clothing so customers don't ask them questions. After an HOUR of asking people "do you work here?" And getting a reply of "No", my normally classy Dad yelled out loud " djdjdbdjdbejdbedjebdjsbdhjwiwueurb and ejdbdbdbdbdb and sjshshebee8wjsbh????" Actual verbiage not noted so yelp doesn't delete this. Luckily I had a mask on so nobody could see I was related to my irrate father as I sheepishly followed him around the store looking for help. I wasn't medicated enough to yell with him. We eventually figured it out on our own and did self check out. ADVICE: buy an ax and chop your own wood to make your own floor. Learn pottery to mold your own toilet if you have to so you never have to enter this hell hole.
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January 2021 by Andrea J.
I came to this location twice in the last week . Once to purchase a new washer and dryer and most recently to buy paint . Both times I stood there for over 15 minutes waiting for the person working the dept to help me . I cannot get help in this store !!! I was looking to spend 3k on the washer dryer and maybe a few hundred in paint and supplies. I guess this store is doing well enough not to need the business . Oh well I left .
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July 2020 by Rita Caluori Santacroce
Clean and nice customer service
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June 2020 by Buddy Burkins
Very friendly, the lady (Amy) at Home Depot in Ansonia CT made my kid's day, by providing the crafting kits.
