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November 2023 by Miriam Rivera Medina
Ricardo was amazing. I came in on Wednesday evening at closing time I called ahead and Ricardo stood around after closing time 6:21 pm just to see what type of tire I needed to make sure they had it available in the store so they can service my vehicle the next day. He also squeeze me in first thing in the morning, making my experience amazing! You have a great crew. They work very efficiently and they work as a team and that’s what you need nowadays. So thank you.
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November 2023 by kendra grosso
Wonderful experience! Called the Derby Ct town Fair Tire, spoke with Ricardo. confirmed that they had the tires I wanted in stock. Ricardo gave me an appointment that day. Said it would take 90 minutes. True to his word, my car was ready in 90 minutes. Very pleasant experience. highly recommend!!!
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November 2023 by Julie Penwell
Making a large purchase investment on your vehicle can be overwhelming. TownFair Tire in Derby, CT did an AMAZING job on my 4 new tires! Their pricing (with so much included) was great. The customer service was top notch! They had my vehicle back to me at the precise timing they quoted!
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November 2023 by Cody Peters
The team at Town Fair Tire in Derby is fantastic! Special thanks to Max and Ricardo, they are great! I ended up having a slow leak due to a nail in the tire on my front driver’s side and was able to have it fixed in a quick and timely manner. I highly recommend this Town Fair Tire to everyone!
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October 2023 by Lauren Kelly
Went to this town fair tire today because I had a screw in my back passengers-side tire. I dropped my key off at 3:30pm and Isaiah called me over to the register to let me know that the job was complete 55 minutes later. So grateful that the whole process was completed in just a short amount of time. Everytime I go here I'm very pleased with the great service they provide. I am feeling very relieved that I was able to get it fixed so quickly. It was a fast and smooth process.
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October 2023 by Stacy Iemma
I have been a customer of Town Fair Tire for several years. I have gone to various locations of theirs in CT. I go to Derby most as it is closest. Today was one of the most positive visits. Ricardo helped me and was patient, went over everything with me. He even went above and beyond and completed the information online for me for a tire rebate that the company had. Isaiah helped me yesterday with putting a quote together for me of 3 different brands to choose from for what I needed. Thank you for your assistance and great customer service yesterday and today.
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October 2023 by Pat F
Thank you Isaiah. I needed new tires before a long drive. I was a walk in without an appointment. Isaiah knows his tires. He explained to me my options in detail between several different tires. I left confident with the choice of tires that he helped me make. It was quick and easy for a Saturday with no appointment.
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September 2023 by Caroline Jennings
Very unprofessional and no customer service skills. Damaged my vehicle with no empathy or care and said they couldn't do anything because the vehicle is old ???????? Ricardo was super rude and should be fired. When I asked for a discount he told me no until I threatened to call corporate. I asked him if someone damaged his car if he would be upset and he said no. He was laughing and giving attitude the whole time. I then went outside to see one of their workers spit on my vehicle. They did nothing. When I got home I also noticed they misplaced my 5 lugnut cover caps. Worst experience ever and I will never be returning to this company.
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September 2023 by Carley Ames
I had a great experience at the Derby Town Fair Tire recently. I had called to order new tires early in the week and had made an appointment to have them installed on Friday afternoon. As soon as I walked in the door, Ricardo greeted me and checked me in for my appointment. After sitting for a few minutes, Ricardo called me up again and told me that although they had the tires I ordered, he also had a set of much better tires that had briefly been installed on another clients car before it was determined that they weren’t the ones that client wanted. I ended up getting these much better tires for way less than what they actually cost and much less than the ones I ordered initially. Ricardo saved me almost $400 and the installation was done quickly. They definitely went above and beyond to save me money and provide a great experience.
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September 2023 by Oliver Collins
I've always been satisfied with Town Fair Tire, especially the Derby location. Ricardo is of excellent service. I feel confident with his recommendations and feel I can trust him. He goes above and beyond to be helpful. Town Fair Time overall is a good company, and the Derby location does a great job.
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September 2023 by Dayniera Artis
Amazing service on my vehicle and only had to wait a day out to schedule. When i went to pick up my car, Ricardo explained everything clearly to me, answered all of my concerns of my car, and even took my car back and did a few touches upon my request with just a few minutes till close. I appreciated it so much and will surely return!
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August 2023 by Jennifer Ventura
Ricardo, the sales associate knows all his tires, and he’s very knowledgeable about his work. He was very pleasant and easy to speak with. Thank you Ricardo for all your help with getting our tires for her car. Thank you very much.
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August 2023 by CindyDave Smith
I've had new tires on 4 of my cars, I was amazed that they were able to put new tires on the motorhome. The vehicle was too large to fit in the shop, Ricardo and his dedicated team made it happen. They dealt with a rim seized to the hub professionally. The price was exactly as quoted. I won't go anywhere else for tires.
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August 2023 by Christopher Falzone
Longtime customer of the company but today was my first visit to the Derby, CT branch on New Haven Avenue. Phenomenal customer service, fast quality work performed and convenient location. Special thanks to Noah, who really went above and beyond to deliver a quality customer experience. That young man is VERY good at his job and I’d like for him to be recognized. Thank you!
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August 2023 by Kelly Passander
I have been going to Town Fair Tire in Derby,CT for many years, and I am always satisfied! The workers there, Ricardo, and Noah were so attentive as soon as I walked in to discuss why I was there , which was due to a screw in my tire. Both Ricardo and Noah are extremely kind and pleasant and very patient and just right away they are so willing and eager to fix any issue I have with my car. I have also gone to other places, but nothing compares to Town Fair Tire in Derby!! Ricardo and Noah first great with a smile and want to know what the issue is and will help in anyway that they can and most importantly, very patient and kind!! Town Fair Tire and their workers stand by their word, and I always walk out satisfied and happy!!!! Thank you so much for another great experience, Ricardo and Noah and of course, TFT in Derby,CT!!!
