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January 2024 by Carlene Davis
Camron is an awesome agent who has assisted me with most of my banking needs. He demonstrates he is a hard worker even through the pandemic.HIS LOYALTY to finex and members is phenomenal. Camron also demonstrates professionalism, attentiveness and very knowledgeable . My experience with Cam'ron has been nothing less than perfect.
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January 2024 by Carmen Vazquez
Jasmin was so helpful, not once, but twice in one day. As a new merger client, she gave me the proper steps to follow & answers I needed to multiple questions! She also informed the local location that I would be coming and to my surprise they had all my information waiting! Great service. Job "Well Done"! Thank you and best wishes for the New Year to you Jasmin & all the Finex staff!
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December 2023 by Thyra Porter
Very professional and supportive service through a purchase of a car: they helped me get interest rates far below what the dealership could offer—and that’s according to the auto dealership’s finance director. Josephine Gonzalez is the best!
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December 2023 by Adriana Huff
Finex is the definition of customer service and customer care, and they will work with you no matter what the situation is. They are honest and personable, and they are also knowledgeable and willing to help. I worked a few times with Josephine, and each of the times she was excellent, quick to respond, and very professional. Great place!
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December 2023 by Tytiana Washington
Everyone is helpful here and I have never ran into any issues with this bank. They are very helpful in times of financial difficulties and make great efforts to help. It really feels like community support. I've referred friends who love the bank as well to this day and I highly recommend it to anyone else.
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December 2023 by Tom Andrews
Auto Lease Buy-Out Borrower BEWARE! I have "excellent" credit and wanted to use them on a lease buy-out. So they take my SS#, do a hard inquiry only to tell me after the fact that they'll only write my loan if I become a member with direct deposit and wait 90 days for my loan. Wait what? That would be nice to know before you do the hard inquiry, as I don't have 90- days before my lease matures. I tried to appeal to upper management and they didn't have the decency to actually discuss this with me. Basically it was "sorry, not sorry". Their "fast approval" claim is false, they don't disclose basic membership terms before hitting you with a hard inquiry, and they basically don't care. I'm not sure how the 4.9 stars is possible but I write this to hopefully make someone else aware. What a horrible customer experience.
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December 2023 by Jaden Kelly
As soon as my deposit clears I'm taking my money and switching back to my original bank By far the worst credit union. The technology is far behind it keeps putting holds on my instant cash app deposits also they are false advertising early direct deposits and the limit on their debit cards are low as well as horrible customer service and that's if you can ever reach someone my best advice will be not to open s account here and just bank at a real bank or more reputable credit union
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November 2023 by Tom A.
Auto lease buyout BEWARE! They'll hit you with a hard inquiry before telling you that non members need to be direct deposit members for 90 days before they'll approve your loan... and it doesn't matter if you have an excellent credit rating. I tried to appeal that decision but the manager couldn't bother to speak to me person to person. What an unbelievably bad customer service experience!
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November 2023 by Daniel O'Leary
My experience with Finex CU has been and still is as smooth as I could hope for. The whole team is fantastic and Sam in particular has been A huge help in lowering my monthly auto loan.I refinanced 2 vehicles through Finex and could not get a better rate than what they offered me. If you have multiple loans through them as I do, the app is seamless and so user friendly.5 stars from this guy.
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November 2023 by KiKi Murphy (Young Beverly The Foxx)
This is a great financial institution & the customer service is top tier! Special thanks to Jasmin who assisted me with notary for important documents. Also, Maria for getting me a new account number because of stolen credentials. These ladies always assist customers effectively and with a smile. They go above and beyond! I recommend others to bank with this institution! Keep up the good work ladies!
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November 2023 by Sunny N.
One of the best credit unions in the state! Friendly service and great loan and deposit products!
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October 2023 by Angie Fortier
Sherri was super fast and thorough with my loan process! This is my 3rd loan with Finex and it’s been great every time
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October 2023 by natalie Faye
Jasmin was very helpful she was nice to me and helped me open my bank account over all nice and easy peasy over the phone and text thanks ?Just got approved for a car loan so excited and Josephine Gonzales answered the questions I had and helped me through everything, she was so nice and kind to me! :) I got my car!! So excited thank you Josephine! And Finex CU! I love this credit union, they’re very nice ladies and I got my debit card very quickly cuz I lost my other one thank you all for your help for my banking needs
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October 2023 by N Rice
Finex was great to do business with. Sheri made the loan process super easy and answered every question I had. The rates were great too. Great credit Union to do business with.
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October 2023 by Diedra Hammons
I have to say, choosing FINEX Credit Union has been a great choice for me and they have been so helpful and understanding with things. One person who has made such an impression on me was Cameron, he is so nice and helpful! He really has great customer service and it seems like he enjoys his job a lot. I really enjoy banking here and will be staying with FINEX Credit Union!