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October 2023 by Jenny Brochu
Service department is seriously understaffed and they will cancel your weekend appointments days and even weeks after scheduling it and changing around your schedule to get in. Highly disappointed with this place. Seems like in the 3 years I've had a vehicle from them I always have some kind of issue with the service department. Should've listened when I was warned about this place before purchasing from them. Was told the GM would call by the end of day yesterday and haven't heard from anyone. Do yourself a favor and go somewhere else for literally everything. Reading all the 1 star reviews about the service department should say it all.
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October 2023 by Kaitlyn Conaway
the vehicle purchase process was smooth from Brooke burns sending me in on the equinox to frank lentini being so awesome and nice and very communicative with me and got my car delivered as soon as possible Evan was also very helpful! Definitely recommend
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October 2023 by Randy Slayton
Your new prices for oil change and tire rotation are very high. I've always come to the dealership for this service but the prices will likely force me to look elsewhere for a more affordable price. I used to get an oil change and tire rotation for approximately $75 and now it's $150. I know prices are up on everything but a 100% increase is not acceptable. Thank you
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October 2023 by Mark Riepe
Everyone in the service department was super friendly and very helpful. The technician showed that he cared working on my truck by going over all key safety components and showing me it all in a short video. I appreciate the small things that go a long way
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September 2023 by Joe Boudreau
I was able to setup a test drive quite quickly and very easily which was a great start to my experience. There has been constant and effective communication from my salesperson and all staff I met were very welcoming and friendly
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August 2023 by Tracy Hespelt
While the desk person I dealt with was amazing and her customer service was excellent! I felt that Gengras was not going to voluntarily honor my warranty until I pushed it and provided the proof from Chevrolet what needed to be covered. I also should have been provided a loaner for the warranty work and was denied that opportunity for a multi day service. When reviewing my receipt upon getting home it states that there is a small exhaust leak. I question why this was not resolved when you were working on the catalytic converter and exhaust manifold? I'm really disappointed in what feels like short cuts were the goal for this service department.
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August 2023 by Jenniqua Bailey
My service experience was amazing. Jessica was great with informing on what was going on and keeping me updated. My safety was the number one concern when I came in Saturday and that says a lot. She gets a 10/10. The technician Jeff I believe his name was, was nice as well with explaining the process and what was going on with my truck. Definitely have a great team over there!
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July 2023 by David Lauck
Salesman and finance guys were awesome. Super helpful and informed. I have to question the service department. My vehicle had over inflated tires and the transport spring spacers were left on the car. If I was local this isn't much of an issue, but I had to drive the car back to NY. Will my front suspension be ok after this? Unfortunately the dealership doesn't have the chance to correct this as I am now 400 miles away.
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July 2023 by Indava Lucazo
I went out seeking a specific vehicle. I've gone to many dealers and this was the one, Robert Sanchez was an awesome salesman. He understood I wanted no nonsense added to the purchase and he went above and beyond for me. Robert's knowledge and guidance felt honest and straightforward, no word spaghetti or confusing phrasing, he was actually really funny haha. if I ever need a new car in the future I'm gonna ask for him. Compared to other dealers in CT this one deserves way more business. The car was used but you'd never be able to tell, it was serviced extremely well. Hit these guys up they will take care of you!
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June 2023 by stephanie uricuoli
The Gengras dealership helped me get into the perfect car for my family and I. Ben helped by getting us to the right price, Al did a wonderful job getting me accustomed to new vehicle, and Steve made the sales portion smooth and easy!! All in all it was a great experience to work with this team :)
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June 2023 by Isabella Conti
I had a great experience working with Robert Sanchez. He was extremely friendly and went above and beyond to help my family and I buy a car! He was efficient, helpful when answering our questions, and conversational, which made my experience all the more pleasant.
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May 2023 by Christina Mauro
Robert Sanchez was a great sales man! He made the whole process of buying a car super easy. As soon as my car hit the lot he called me right away cause he knew how excited I was to get it. Everyone in the dealership was friendly and made you feel comfortable. Thank you to all.
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April 2023 by Ashley Michaud
We had such a wonderful experience leasing. We highly recommend Al Gamble. He was honest, caring, and so wonderful to work with. We had gone to another Chevy dealership and had an awful experience. We left halfway through the process and came to Al. He made everything so easy. He went above and beyond to work with us. Everyone at Gengras was wonderful to work with. They stayed late on a Friday night to finish all the paperwork and made our buying experience easy and seamless. Highly recommend them. Thank you guys for everything. Al, you are the best!!!
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April 2023 by richard coutinho
These guys are great. Ben and Alvin worked extremely well together to make my dream truck come true. So accommodating with no pressure at all. The definition of true intent to find me the best vehicle. They spent as much time as needed going back and forth to get my monthly payments correct. I drove an hour and a half to come here and couldn’t feel like there was time more well spent. For such a big life investment these guys make sure you are in good hands. 10/10
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April 2023 by lee lovi
Frank L our sales person was amazing. He was honest, personable and made the process so smooth. Steve (the financial guy) he too was great explained it all in detail even when I asked for a breakdown to the penny. Ben the GM was great too…he worked on the trade in with us and we came up with a price that was fair. All around it was a great experience- even my husband said to me on the side he was very impressed with everyone there- he’s def going back for all the service. Thanks Gengras Chevrolet for a perfect car purchase experience.
