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November 2023 by Carolyn J.
This company is awful, worst experience ever! Made the appointment waited the 8 days for them to come out and on the morning they were suppose to arrive they called and said that the wrong windshield had arrived. I can understand that, no problem. Then we waited another 8 days for a different appointment and when they arrived they said that they ordered the wrong windshield and when we asked when the correct windshield would be available we were told that a representative will call us back. When the representative finally called back we were told that they no longer make that replacement windshield. Well, make up your mind, which is it, the wrong windshield arrived, you ordered the wrong windshield or they no longer make the windshield. Horrible.
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November 2023 by LyzMarie MarTinez
11-9-23 they broke into my car and broke my window and I being having a lot of personal problems and Jessica and Mark was very helpful with me I wish I can give them more then 5 starts for what they done to me… God bless you guys and bless y’all company thank you????Service: Auto side window replacement
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October 2023 by Thomas D.
Absolutely pleased with the professionalism, value and quick turnaround time to install a new front windshield on my 2019 Toyota Highlander. I arrived 15 minutes early for my appointment and I was out the door in just under 60 minutes. Early this summer, I was duped into believing that I should go to the Toyota dealership for the same replacement service on my daughter's 2016 Toyota Highlander. I had to leave it overnight and the price was more than double! Thank you Glass America!
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October 2023 by Taylor 99
Great service. Very professionals and honest.
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June 2023 by cttraveler1
My insurance company assigned Hlass America- East Hartford company for windshield replacement. They never called me back. A week later I attempted to call them 3 times and was put on permanent hold 3 different times. When I finally reached a person he told me Jessica would call me back but she never did. I called the next day and was told my windshield was on back order by the Mfg. I called Subaru and was told they had plenty in stock for my specific vehicle. I called my insurance to switch glass vendors. They reassigned me to Safelite. I had a new windshield installed in less than 24 hours from Safelite in West Hartford.
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May 2023 by Kathy Perkins
Excellent customer service and the price was affordableService: Auto windshield replacement
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February 2023 by Christine K.
This company replaced my rear hatch window and five days later (even though I had not opened or closed it), it broke again. They came to my house and replaced it again, blaming faulty glass. The hatch latch is now coming off of the window again, I called the company, and they were going to call me with a time that they would come out yesterday. Well, no call in the morning, when we called and asked for a time, we were told the technician would be out later in the day. No call, no visit. This company does faulty, shoddy, work and does not, in my opinion stand by their work. I would not recommend anyone using them.
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January 2023 by They 9.
Had a crack making its way up the windshield. Was looking for a place that used OEM glass.I once had a windshield replaced at one of the big name, advertised a lot, places and IT SUCKED.Had this weird chromatic aberration going on at one side... hated it.So now we were back in the same boat, hoping to find a place that wouldnt suck.Glass America didnt suck. Insurance covered everything. One guy showed up when he was supposed to, and replaced the entire windshield of a full-size Chevy Silverado , in the driveway, in no time at all.Couldn't tell the difference between the factory glass and the new glass, flawless job.I would use em' again.
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November 2022 by Dean White
Great job reasonable price
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November 2022 by carmen santiago
Best prices around ct
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November 2022 by Tashema McGriff
Fast , efficient and informative
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November 2022 by Alex Clark
Great service and amazing staff!!!!! Arrived early, contacted me throughout, and had great customer service. Was told the windshield would need body shop review by Safelite and refused to service, Glass America fixed with no problem.Service: Auto windshield repair
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March 2022 by Candice V.
WORST experience ever!! They waited till the night before the technician was supposed to come out and fix my windshield to call me at 5:30pm to tell me that they wouldn't be able to come out and replace it till they got approval from the insurance company to get it recalibrated.. Mind you: I called them the day the incident happened and they didn't schedule the technician to come out till 8 days after the incident so they had plenty of time to call the insurance and get the approval then to wait till the night before.. The technician was AMAZING but everything else about this experience was HORRIBL!!!
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November 2021 by J Douglas
Customer service was great, accommodated our needs. They came out the next day and although we're picky, they got it all just right. Thanks Glass America in East Hartford, CT.
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November 2021 by Joe Mitchell
The people here are very attentive and show they care about their workmanship.. They went out of their way to help me with special parts for my window.
