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November 2023 by Luis Hernandez
Purchasing my new 2013 Kia Sportage was a pleasure. The facility was clean, comfortable and well organized. Alex Cruz our salesman was honest, informative and respectful of our time. I’m very pleased with the vehicle, facilities and the staff.
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November 2023 by Ellen Dominique
We bought a Kia Carnival at Kia of East Hartford. From the first moment when Alex helped me find a place to park in their busy lot to the last moment when he pulled the new car out of the bay to make it easier to drive away, we felt very comfortable and we actually enjoyed the process. Not many people can say it was a pleasure shopping for a car! Alex Cruz was such a big help.
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November 2023 by Alexandra LoRicco
Brian was a pleasure to work with. He sold me on the 2024 KIA Seltos. He made sure to answer any questions along the way and ensured I was more than satisfied with the car. Highly recommend this dealership :)
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November 2023 by Jennifer Grondin
Eli Torres was a pleasure to work with. He worked very hard with me to get a good deal on my trade and purchase. He took great care of me throughout the process. The other employees I had direct contact with were very friendly and of great assistance. I appreciated all the employees and the care they took in completing my purchase.
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October 2023 by Jeff Lloyd
Our salesman Eli was fantastic and helped us through the process to get the exact car we wanted, we came from Massachusetts and placed a car on order with a specific color and trim and it arrived two weeks early. and we were able to drive it home the next day. Everyone at Kia made it an overall great experience. Very nice lounge as well.
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October 2023 by Gregory Caruso
I had a great no pressure sales experience at Kia of East Hartford. Brian Serrano, my sales person, and the entire staff are all professionals! Highly recommend!
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October 2023 by Juan D.
absolutely the worst service department you could ever go to. I brought in my car on Monday 2 October for a diagnose. I cannot get a straight answer. It's been three days since they took my car. Every time I call I have to wait on the phone for 20 minutes for somebody to answer. When they finally pick up nobody could give me an answer. They tell me that they will call me right back as soon as they have some information. No one ever calls back. I try to speak to the general manager. I waited for 45 minutes on the phone no one picked up. The receptionist kept putting me through every 10 to 15 minutes nobody answer. Do not bother to take your car to this place unless you're willing to waste three days of your life without no answer and you are willing to wait for 45 minutes on the phone for somebody to pick up. all smiles when you buy the car. don't bother service in your car at Kia of East Hartford.
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September 2023 by Richard B.
I stopped in to come pair a couple of car options and was well taken care of with no pressure to purchase today. Dominic was easy to deal with and showed me several different models to consider.
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September 2023 by Nicole P.
I had never been so disgusted by a company before I went to Kia of East Hartford. My car was broken into over a month ago, and after being told to come pick it up TWICE and then being told I couldn't actually pick it up, I finally got my car back today. Not only did they scratch my doors while it was in their care, but I paid for a complete detail of the car due to the interior having blood in it from the break in. While picking it up tonight I turned on my phone flashlight and looked at the steering wheel to find it was still entirely covered in blood. I used a rag with hand sanitizer on it and it came right off, so clearly they didn't even attempt to clean the blood. They vacuumed the floor and called it a day. Not only that, the service manager, Joe Bisaillon, told me it's not his problem if I am unhappy with the service, because he is "not the one who broke into my car". Im not allowed to expect even basic service after my car got broken into according to Joe. I contemplated a lot about selling this car due to the break in, and after the service I received I will never step foot on the Kia of East Hartford property again, and no one else should either. I wish I never bought the car there.
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September 2023 by Chaim Peck
We were unexpectedly in the market for a new vehicle after a small dent in our family van was escalated to a "total loss" by our insurance company. There was so much to deal with regarding that, but we ultimately needed to replace that vehicle.Ashley at Kia of East Hartford made the whole process extremely easy and straightforward. When it came to pricing for a lease, I like how she showed me exactly what she was looking at (as opposed to the typical "tell me how much you can pay per month and I'll come back with an offer"). There was no pushiness and no upselling. It was all about finding the right car at the right price.It so happened that they had the right car for us at the right price, and so we purchased the lease. But, even if that was not the case, I still would appreciate the no-pressure experience.Also, worth noting that Jose in the finance department made that whole part of things a breeze as well.Would definitely recommend checking this place out even if you are not in the market for Kia, just to get an idea of how pleasant the experience of shopping for a car can be.
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September 2023 by Bernadette Vance
Staff is above the typical business model in sales and service. The team is solution based, very customer focused, very responsive and deal makers. Never had such a good experience at a dealership! These folks really listen to what the customers goals are!!!
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September 2023 by Dan B
Don’t buy your next vehicle here! I was approved to buy a vehicle put a deposit down a week ago, ready to pick up my vehicle today and was never notified it wasn’t ready! The dealership had to do a safety on it and which should only take a day but one thing after another and next was it needed tires! They were hoping I was patient on waiting and they would take my down payment and run but I’m not patient and I wanted answers. I showed up this morning demanding answer and nobody responded! They gave me my refund back and let me walk! You would think they would want to sell me another vehicle nope! Shame on you Shelly, and both the managers I think they are Ryan and Mike! They should be both fired! Never shipping at Kia east Hartford again!
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August 2023 by Ice Venturer
Matt an Internet Sales Representative was very pleasant from the time we had first met with Him. He was very patient and was very nice to us from All our dealings with Him, from telling us the prices of each car, to the details I had asked Him. From the drive testing a car till our approval for the financing. He is the guy I could tell that fits His job well. Albert the financial officer was kind and with very nice demeanor. He has helped us with terms and got us the financing with ease and clarity. Though closing the deal went in a very fast manner as it was already late when we went back to close the deal and to sign the papers. While we were waiting, I had a small pep talk with Albert and when He learned that we were waiting for somebody to close our deal, he came back after 5 minutes to see us and we were able to come back in few days to drive the car out of the dealership lot. My over all experience with Kia personnel I cam say is awesome. I highly recommend Kia East Hartford, CT location! More power to you guys!!
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August 2023 by Cheryl C.
Great to work with! Very easy and organized would highly recommend buying from this dealership
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August 2023 by Nathan Diaz
Met with a GREAT sales person, Eli hooked me up with a 2024 K5. I went with my mother only to look around and he convinced us to buy a car that same day and take it home. He was an amazing sales agent and made sure we were satisfied with everything we needed throughout the whole process. At the end of the day I was happy with everything. All of my needs were met and exceeded with great service from Eli who took care of me and my mother. Thanks to him I have purchased my first car. 5 Stars, more if I had the option to. Staff and facility was really amazing too
