NAPA Auto Parts offers quick, safe, and easy access to quality auto parts, with options for in-store shopping, curbside pickup, and delivery. Serving the greater East Hartford area through over 6,000 stores and 16,000 AutoCare centers, NAPA is committed to meeting customers' needs for cars, trucks, farm, or marine vehicles. The staff are knowledgeable, courteous, and helpful, ensuring a pleasant shopping experience. Customers appreciate the fast and reliable service, with some receiving discounts for AAA members. Although there was a delay in a delivery at one point, the assistant manager went out of his way to resolve the issue and ensure customer satisfaction by explaining the situation and offering solutions. Staff like Lester are respectful and helpful, providing assistance even when certain tasks cannot be completed due to policy. Overall, NAPA is dedicated to serving customers with a professional and friendly approach, embodying the motto "Our Motor Never Quits."
Went to replace wiper blades at tge East Hampton store today. Guy was super helpful. Talked about the different options. Offered to put them on before I even suggested. I could have done it but knew he could do it 2 seconds. Awesome customer service Zay.
September 2024
Friendly and knowledgeable customer service reps, this particular Napa, has a very professional environment!
March 2024
Will (Navy guy) is top-tier! Finds you what you need and is very attentive. Great service and reasonable prices.
