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November 2023 by Nadim Tarabishy
I contacted Paul's Auto for a headlamp repair / replacement on my Lincoln. Their receptionist and team were very friendly and provided a reasonable estimate for the work. There was initially a short break in communication and a little confusion over the exact part that would be needed ; but the end result was that Paul's Auto more than made up for any perceived inconvenience by going above and beyond anything I have ever experienced or would ever expect from a repair shop.Kyle & the team were overly generous in their final repair of my car. Very, very customer oriented business. I will return.
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November 2023 by Shawn Brennan
Highly recommend! Arrived there by chance. Check engine light came on while driving from NJ to Maine (I had to get there same day). I got off highway and by a stroke of luck first place I saw. They were incredibly nice, knowledgeable and helpful. In under three hours they got me back on road and on to destination, Telling me what they were doing every step of the way. I'd give them 10 stars if I could. The only downside is not living locally and being able to take advantage of this business on a regular basis.
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November 2023 by Sandra Hallmark
Can’t say enough about the service and knowledge of the people that work at Paul’s from Sandy who greets you a smile and a friendly hello to the mechanics that repaired my vehicle.Car needed new ball joint-axle-control arm both sides-sway bar links both sides and more I am just so lucky they were able to repair all that and more.They are honest can’t get better than that in today’s world!! Great work and Thank you that is truly a 10 And more
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November 2023 by Laura Murphy
Paul's did a great job fixing the suspension parts and brakes on my 2008 santa fe. I will definitely go back to them for all my car needs. Already referred my daughter for her next oil change.Services: Steering & suspension replacement
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November 2023 by M John
The staff at Paul's is truly outstanding! They were in constant communication with me throughout the entire process and went the extra mile by checking on my puppy's well-being following his surgery. I am genuinely impressed by the exceptional level of customer service they provided and the top-notch car service they delivered. It's rare to find such dedication and care from an automotive service provider, and I can't express my appreciation enough.
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November 2023 by Keyboard Warrior
A+ Treated my family beyond well. I truly felt they weren't above and beyond other shops for a cheaper price. Can you believe they gave us a rental for a day. My vehicle is a 2008. It's not like I bought a new car from them. They really treated us good. Yes of course I had a repair bill but who else would say Hey just use our car for free.
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October 2023 by Smokey T Bear
Couldn't wait to write this review.My Ford Explorer broke down and I would not have been able to get my vehicle into the dealership it would need an appointment.So I rolled the dice in hopes of finding a reputable repair shop I could trust I knew this was going to be expensive.Based on a mailer I called Paul's auto repair on Tolland st East Hartford.Spoke to Paul Jr. he was extremely helpful and invited me to get my Explorer towed in.After my vehicle was towed in called them to be sure they had it.Asked about a loaner was told no problem (WOW )!-thank you.They sent a shuttle to pickup my wife put her into a nice loaner.The ladies In the office are so customer friendly my wife was very impressed.Received a call from Kyle he explained to me what was needed and gave me a price which was more than I could afford.Had to decline the repair because I am on social security benefits and I am disabled.However Kyle told me what was needed now and what could wait.Still more than I had but he discounted the repair so I could afford it.They had our vehicle 3days gave us a loaner which in my opinion had a value of $180.00-(WOW!) thank you.Discounted my bill $100.00 washed and vacuumed our car.Also 3yr. warranty on the repair.Excellent customer service 5 stars for Paul's.As a consumer I can spend my money anywhere and want to get the value of my dollars and feel good about my experience.This family owned business far exceeds all expectations.The price I paid was discounted 3 days loaner washed & vacuumed my car I got one heck of a deal ?.Thank you all so very much.
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October 2023 by Smokey T.
Pay attention everyone.My Ford Explorer broke down and unfortunately I wasn't able to get it into my dealer to have it looked at right away.Now I had to roll the dice to find a reputable repair shop that I could trust and could help and be fair.Looks like I scored one of the best repair facilities in East Hartford CT that shop is Paul's auto repair on Tolland st.After speaking with Paul Jr. who was extremely helpful someone I could feel comfortable doing business with all was good.After the Explorer was towed in a shuttle was sent to my home picked up my wife and set her up with a beautiful loaner.The ladies In the office were very customer friendly.After looking at my car Kyle the technician called and explained in detail what he found.Being in the repair business for 31 years and retired I was very impressed with his knowledge.The repairs were numerous but Kyle explained what was needed now and what could wait.This outstanding person cut 1 hour of labor cost to help a disabled senior citizen.The bottom line price was unbelievably very fair.Everyone was extremely helpful customer oriented a fabulous place.These are people you can trust a family owned business.Remember you can spend your money anywhere so why not spend it where you can trust the business and feel good afterwards.Thank you Paul's auto you have earned 5 stars with us.
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September 2023 by Chris Falkowski
We brought our sons car for multiple issues, witch is fixed and runs great. Paul and his guys exceeded our expectations with their knowledge and professionalism!. I would definitely use their shop again in the future??Services: Transmission
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September 2023 by Lizette Felipe
Paul’s Auto Repair, LLC, was professional at all times and repaired my car rapidly. The staff that assisted me was beyond helpful as they explained the process of my repair. They also communicated all follow ups with me in a timely manner. My car is now functionally the way it should have been and I am so HAPPY!Service: Electrical repair
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September 2023 by Jada Wyatt
If I could give them zero stars I would!! (This place is a scam ) Took my car to them today because I had antifreeze shooting out of a hole in the tube that’s connected to the coolant reservoir and I had already known what was wrong with it because I had observed the coolant shooting and smoke shoot out of the hole right before I had left to take my car to the mechanics to get fixed, because it kept over heating. So I brought my car here and at first there was just a crack in the tube nothing more than that but it was still fully intact. After I brought it to them, they had me sit and wait for bout an hour to diagnose something that took me bout 20 minutes to diagnose one my own even though I told them what the problem was, and mind you I have arrived at opening time. Then after almost over an hour of waiting they quoted me over 600 dollars to fix a leaking hose, me being a broke college student said no and took my chances driving it back home. When I got home I opened my hood, (mind you I only live bout 2 miles away, so there no reason that the price should have broken the way it had) the part that only had a small crack in it was now complete off and broken in multiple places. So a problem that could have probably been fixed with a little of the right kinda tape turned into a problem that required a whole new part. Once I got home I called around to some dealerships and found the part I needed which costed me bout 50 bucks, bought some coolant for 20 bucks and some pliers. In totally costing me bout 80 bucks, then I went home and replaced the tube my self only took me bout an hour. They where going to charge me over 600 dollars for something a college student with no experience in fixing cars was able to fix in less than an hour. I wouldnt recommend these money hungry vultures!!?
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August 2023 by Ben Reyes
I had headlights replaced there, months later they needed repair again. My power windows stopped working after repair & they tried to charge to correct. Along with that my front bumper cover was partially ripped off at the car wash & they refused to fix it. They were the only ones who removed it to do the job. I'm done with them....
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August 2023 by Abdelrahman Taha
I’m so grateful that I went to Paul’s auto repair The lady at the front desk was super nice and friendly to talk to. They helped me out did a full inspection on my car found the issue gave me an estimate. Kyle was a very nice person to talk to explained me everything I needed to know very great people. I will definitely be back..
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August 2023 by Danny Lyford
This place was by far the best repair shop I have been to. As soon as I walked in the door I was greeted with a smile and very friendly people. They were very knowledgeable and explained everything so I felt very comfortable. They fixed my truck fast and did a great job. They even cleaned my truck inside and out! I highly recommend this place. I had a great experience!!
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August 2023 by Priscilla Ruegg
Paul’s was amazing. I was visiting a friend and ALL the dashboard lights came on. Paul’s took me right away even though I am not a regular customer but just referred. They fixed the lights plus other problems discovered. My car runs like a dream. Now I am back home and can pass inspection. I would definitely recommend them for their skill, thoroughness and friendly help!!!!!!Service: Electrical repair