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January 2024 by Rafael Rodriguez
Can’t complain about the service but I recommend have a dash cam or have some sort of recording device they do not take responsibility for damages inside the car
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December 2023 by Angelina Baez
This place is terrible. I do not recommend coming here for any services. I went to get an oil change; during the oil change they filled up my tires per usual. Once I started driving home I realized my car drifting to the right. Come later on that night my tires popped off the rim while I was driving. Management here is horrible!! Won't refund me or take any responsibility! Employees were also laughing in my face about the issue and lying about who in charge. This company and their workers disgust me!!
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December 2023 by Cece Diaz
This place is THE WORST place i have EVER been IN MY WHOLE LIFE to get ANY car service done. I seriously recommend you try cleaning your car yourself or getting maintenance on your car at ANY other facility that has workers that know what they’re doing and are qualified to be touching peoples vehicles.With that being said, please avoidgoing to “Vip Wash and Lube” you’ll probably have better luck elsewhere.to make a long story short, i go to this facility for oil change keep in mind I had no issues with my vehicle at all. Besides the fact that it needed new oil all my tires were fine My car was driving normally before the oil change ect ect.Now this place claims that they did my oil change, checked my tires and all the other liquids in my car. According to the receipt, I have everything was OK.When I received the car back directly after the service, I noticed my wheel was first of all not straightened out when it was parked so it was turned all the way to the right when I started to drive off, my car kept veering to the right shortly after that my vehicle rear tire that popped off the rim shortly after leaving Vip Wash and Lube for just OIL CHANGE. mind you i paid 80$ for the oil changeI tell these people every time I go there I don’t want any other service done besides, oil change ?♀️But they decided to touch my tires and do other things that they claim that they’re not qualified to do…To add a cherry on topEmployees were beyond disrespectful about the matter telling me “its not our issue”“We don't do car work” .The owner Carlos is truly no better as him and his whole team trying to gaslight me into thinking they didn’t cause the damages to my vehicle. Telling me that it’s impossible when the damage it was inside the rimAfter calling the next morning when they were open! I spoke to a man named Spencer who claimed to be a manager, but then again, another employee also claimed to be the owner and manager lol so I’m not sure really who’s in charge at this point . Anyway after hours of trying to get things sorted out I was left with no refund no remorse about the situation and having to buy another tire smh and missed out on work because of this place nor l did I receive an apology from all the disrespectful employees there . Take it from me There’s no compromising with these people they refuse to take responsibility, which after reading all the reviews, its a common thing for them ?. terrible services.definitely will be taking it up with my bank and will never return nor suggest anyone to this company.
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December 2023 by Brianna Anderson
Please read the reviews about oil changes before getting one. I know I wish I did. I got my oil change done a month ago and my oil is at 50%, I barely drive my car…the washes are okay depends on if the employees actually feel like vacuuming your car. Will never ever go back here for an oil change.
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November 2023 by Ariel Villanueva
I brought my car here for a full Interior cleaning and paid around $145. I dropped my car off and the process took about 3 hours which is fine. When I picked up my car I noticed that the Tints on back door windows were not just bubbling but completely pealing off. I made sure to take ALL my belongings out besides 1 item.. my dogs Seat belt that I ALWAYS leave clipped in as there is no need to remove the seat belt. When I checked this was also GONE.When I point all of this out to the staff they then try to convince me that I brought my car in this morning with these damaged Tints. Mind you the Tints are only 8 months old and I walk by these windows EVERY SINGLE DAY. They also tried to convince me that there was never a dog seat belt in the car. They then tell me a "Manager" will call me. I NEVER received a call. I had to call this company 4 Times before I finally was able to talk to him. The receptionist at the Front Desk was extremely rude and so was the Supervisor and Manager. In the end they did NOTHING to make things right and I had to pay to repair the tints my self and buy a new seat belt for my dog.Long story short, this place is extremely Ghetto. I grew up in East Hartford my whole life so I was only trying to support a local spot. I should have known better. This is a textbook example of a Ghetto establishment. They were rude , they laughed and joked to each other about the whole situation (in spanish, which btw I speak and understand) and the lost seat belt. And the only thing they could offer me was to allow me to look through the garbage bins for this "lost" seatbelt.Besides paying $145 for the job it also cost me- 2 Uber rides- A Dog Seatbelt- And hours of my personal timeServices: Auto detailing
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September 2023 by Ramon Martinez
Can't beat the price with how much there doing best car wash around
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September 2023 by Sharmin Joseph
My experience was horrible. I had an oil change, they never check my fluids, but on the paper they check it off. I drove to Boston thinking everything was good. My car started to over heat to find out. I didn't have coolant. I try to call back to speak with Spencer. The lady who answered the phone. Said he was too busy to take my phone call( I have been calling for 3day straight) On top of that they didn't wash my car properly. I will NEVER go back again
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September 2023 by Brianna DiAZ
Horrible service. Car wash manager is completely rude and awful. Brought my car in for an oil change and got the complementary car wash to leave with my side mirror completely detached from my car. Manager does not want to take responsibility and lied saying my mirror was glued. I have a car wash membership in a different town and never had an issue could go as many times as I pleased leaving with all car parts attached, not to mention the images I took of my car have no a speck of glue.
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August 2023 by Christine Ruiz
Was very good up until last Saturday. The first guy that I saw when I first drove up, had the maddest face. Clearly he was not happy to be there. The guy that actually took my service order was pleasant. Areas that should’ve been cleaned inside of my vehicle (I paid for the works) were not cleaned. I was disappointed. You should get at least what you pay for. Otherwise I will not pay and do it myself.Right? May try once more .Maybe it was just an “ off day .”Thank you .
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June 2023 by Ted T
I went here based on my previous experience with an oil change from my previous vehicle. I paid for an interior/exterior with vacuum, windows and tire shine. They did a very fast vacuuming job, it definitely wasn’t worth the price I paid. They didn’t dress my tires, when I asked the person to please remember to do them, he said “we are very busy now”! Why charge for a service and they are too busy to do it ?
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April 2023 by john deleon
First time there. Bought and cancel membership same day.Nice place but poor service.
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April 2023 by Nick Sackandy
Little pricey, but your car will come out looking fantastic, and the wash & shine will last a few days (provided you stay out of excessive dirt/mud). Takes a little while, so plan on 15-20 minutes, but that's what it takes to get it cleaned & dried.
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April 2023 by Betsabel Adorno
When you come the first time they let your car nice but when you buy the monthly service they dont clean your car good, they let your rims all dirty and stained ones my monthly services finished im not coming back again is not fair you paying $63 dollars and your cars in not clean good
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March 2023 by Daniel R.
I have been a member since day one. Loved it. I ended up having to move out of state. When I finally got around to canceling my membership I was told it had to be done face to face. (That was new information I never got.) Upon asking to speak to the manager who never properly identified himself. He began to tell me I had to go there and do it face to face. I told him I could not because I was not in the state. His reply was 'Well you should of come in and done it while moving." FYI THIS PLACE IS NO LONGER A PLACE I RECOMMEND.....VERY RUDE AND UNPROFESSIONAL!!!
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March 2023 by Richina C.
don't ever get your car done from here they broke my oil metal piece where the dipstick goes into right in front of me and thought the s*** was funny but corporate will be paying for it after my lawyers get a hold of them, then turned around and charged me for the oil change which was $83 This place is a joke and stay the f*** away from them. oh the little girl at the register can't speak English but yet had an attitude. What a joke.
