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December 2023 by Meranda Houlberg
Terrible first experience but i went back and they fixed my nails now they are better then before Thanks to Ken!!!
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December 2023 by haley gosselin
Asked for hybrid medium lashes and got short volume lashes. Brows came out 3 shades too dark? $80+ in total.....very good customer service though ?
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November 2023 by Barbara Valentine
Not a good experience.My nail specialist spoke to her spouse and children the entire time she gave me a manicure Sunday. The family's television program was on very loud. All I heard for forty five minutes was an Asian cartoon show. Got a headache. Unacceptable. I will not return here. Many other nail places give better customer service by a mile. Sorry Zen - you just lost me as a long time customer.
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November 2023 by Chang
Very unprofessional, they act like if you're not paying to get your nails done you ask for something and they do the opposite and if you say it's not right to fix it, they have an attitude they only want your money. I will never go back here, Eyebrows, Nails, or any thing else.
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October 2023 by dime power
They don't use the plastic lining for pedicures when you walk in they seem very unwelcoming. Very unsanitary!
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July 2023 by Tania Castellano
i been coming here since I was 16 to get my eyebrows done and never again will I go back. She completely messed up my eyebrows took so much hair in the middle and still proceeded to rush me to pay her. Extremely rude.
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July 2023 by jenny colon
Please do not go to this nail salon. They are really unprofessional and rush u. mess up your eyebrows, your nails polish comes off within a week. Don’t waste your money
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July 2023 by Denise Mccall
Do not go there. They are horrible & rude!!!! I went there 2 times & I was extremely disappointed. My nails came out horrible & they got mad when I said something. They cut me 5 times, they are awful....do not go to them. I could do a better job. Please do not waste your money
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June 2023 by Rhashita Brown
I went to the shop in Manchester first to fix my nail after it broke a few days after spending over $100 to get them done. They refused to fix ONE nail saying I need to come back tomorrow or go to East Hartford. I went to call the owner who assured me that if I took the ride to East Hartford they would be able to help and service me. After driving over there they claim they were busy and it would be over an HOUR wait for ONE nail. I have been spending money with this business for years!!!!! I attempted to call the owner from there again as everyone was telling me they are not affiliated with Manchester anymore. I explained that regardless I spoke to the owner who sent me over there!!!! She did not answer my calls as I attempted to call her again while i was there to clarify and have my ONE nail fixed! How ridiculous thanks to google I called another local business who said they could accommodate me right away! How sad you spend your money support businesses not to be treated rude when they want. Time for a new spot where my money is appreciated! I don’t care about cost customer service is EVERYTHING!!! This is my review as promised ✌?I won’t be back!Service: Acrylic nails
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March 2023 by Shaunna Monts
Tina does a great job and very good prices. I have been coming for years and have no complaintsServices: Nail extensions
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October 2022 by Mayda Rodriguez
I'm sorry I will never recommend anyone to go there to pricey and they do lousy work. I spend over hundred and twenty dollars to have to go back within a week cause lashes falling off and nail came off. I didn't know that a regular pedicuree and manicure no nails or gel $90.00 that just ridiculous. The service is not great. I'm sorry I will not lie. Won't ever go there again.
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September 2022 by Danielle B.
I came in and asked for nails to be soaked off and the lady proceeded to grab an a acrylic nail to aggressively pop it off. When I specifically asked for it to be soaked off. Then when she realized she was unsuccessful in getting my nails off after the excruciating pain it was visually causing me, I finally asked her to stop and soak it off. She got up and began the process of removing my nails the way I asked and forcefully cut and file my nails. When that was finished she proceeded to put oil on my nails and hand WITH the powder from the file STILL on my nails. I got up to wash my hands and she went to cash me out charging me $15 instead of the usual $10 with having the most unpleasant experience. I would never recommend this salon every time I decide to give them a chance the experience is worse compared to the last.
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September 2022 by Katherine Quinn
The color part of the visit was uneventful. This was my third visit. The first time I was very pleased with my haircut. When I went the 2nd time, I voiced my pleasure on my first cut and wanted the exact layering cut again. She cut it all one length, like a bob, or more like a bowl was put on my head and cut around, well above my ears. Nothing about it was like the first one, and it was bad enough all one length, but being so short I looked like a freak. The mirror at this station is old, foggy, and too far from the chair to see clearly. It wasn't until I got home did I have a good look at it and cried. The 3rd time I explained what she did wrong the last time and asked her to pull my records to recollect what she did the first time but she said it's all filed in her memory lol. The length had now grown to where it was close to how I wear it. I asked her not to do all one length and keeping it as close to the length it was now, to layer it exactly like the first time. OMG. WHEN I GOT HOME AND SAW MY REFLECTION IN THE MIRROR, I SAW A LITTLE BOY LOOKING BACK AT ME AND WAY BEYOND SHORTER THAN LAST TIME. THAT WAS SEVERAL WEEKS AGO AND IT'S STILL NOT GROWN BACK TO THE LENGTH IT WAS BUT CLOSE LESS CHIT CHAT AND MORE KEEPING RECORDS AS THE STATE REQUIRES
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August 2022 by Aria H.
This place has lived itself out! Customer service is horrible, compared to many other nail salons. The staff are outdated and not friendly. They ignore their customers and stay on their "FaceTime" phones. As a customer, we're forced to listen and watch the conversation of somebody who's supposed to be dedicating their attention to you! (But they still want a tip) I requested a gel overlay on top of my nails, they told me no they couldn't and that I should get manicure. I thought they were "forcing" me to get a manicure in order to put gel on top of my nails, but to my surprise, I still didn't get a gel coating! They just threw on 3 layers of gel polish and it looked bumpy and started to chip!
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August 2022 by Salma Browne
I only do my eye brows here and they do a good job anytime ?. It's doesn't matter who does it always perfect. And I always walk in too
