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November 2023 by Dimpal P
This dealership, did not provided us wit the documentation that are required by the CT law and did not honor a deposit. They gave us some bs regarding the approval of the loan, yet we were more than pre-qualify and the loan was never submitted. And to top it all off they were notified that we already had the funds to purchase the vehicle, but they wanted to play the blame game among three staff members.
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November 2023 by Mary Doody
I purchased a 2024 Lexus UX last week from Anthony Faustino. I was treated intelligently and my concerns were understood and taken into consideration. Anthony and Jim also made my buying experience fun and I'm happy with my decision. Hugs all around when the sale was complete. Thanks Anthony ?
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October 2023 by Shanesha Kelly
I Just Would Like To Give A Huge Shout Out To The McDermott Lexus Of New Haven Family! In Particular, ?Paul Colicci! ? I Truly Appreciate You And All That You Did For Me!! Especially The Down To Earth Vibe You Displayed Along With The Professionalism That Comes With The Job! Well Done Paul!! Well Done!!???I Bought A Smooth Sexy 6 Speed Honda Accord Going Everywhere Fast From McDermott Lexus Of New Haven, And I Almost Felt Like I Was Leaving In One Of Theirs If That Makes Sense? ?? I’m Truly Grateful To Have Met You Paul And Thank You Again!!???
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October 2023 by DESROSIERS Andre
Choosing a beautiful car is a good thing but maintain the car is an other thing. But if you have a Lexus you should be at peace if you go for service at Lexus dealership East Haven. I love my Lexus, I also like some other luxury brand but the service team New Haven convince me to stay with Lexus. They communicate well with you and they want to make sure you have a good experience and enjoy your car. Tania is the best when she receive me.. she explain everything in details to me. Bravo Lexus service team.. you got me for life. Lexus East Haven = treat you and your car well
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October 2023 by Kerry Lynch
I stopped in just to look around and get an idea as I knew I needed to upgrade and get a new car soon…. Paul made this experience very smooth and easy. He was so personable and friendly I really didn’t think I would have been leaving there with anything and here I am driving out in my new car! When I came in to finalize everything Paul came in on his day off and made sure everything was ok! Not only did they put a big bow on my car but I had the honor of cutting Paul’s tie as I was his first customer there and it’s tradition! I won’t go anywhere else but here next time I’m in the market for an upgrade.
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September 2023 by PEGGY SALADIS
Purchasing my Lexus from David McDermott Lexus was a seamless experience from start to finish. Our Salesperson, John Peschell was awesome to work with. His friendliness and knowledge of Lexus vehicles was top rate. He was a pleasure to work with and he was the main reason that we purchased my Lexus from this dealership. He made everything so straightforward and easy. I LOVE my RX350!!! Thank you John and McDermott Lexus.
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August 2023 by Audrey H
I’ve had my 2024 NX 350 for just about a week now, and I loveeee it! Shout out to John Keklik and the whole team for making the buying process seamless from start to finish. Authenticity, clear communication, and attention to detail is what made this experience the absolute best. Thank you so much!
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August 2023 by Nakeia Moore
When I first stopped in to David McDermott Lexus of New Haven to look at vehicles I was greeted shortly thereafter by Mr. David Julian. I told him what type of vehicle I was interested in along with features. His service approach was definitely customer centered. He did not try to rush me or "sell" me a vehicle I wasn't interested in. He took the information I shared and began emailing me specs on models he thought I might like. In the end I purchased a vehicle I am extremely happy with. Stop by David McDermott Lexus if you're looking for great buying experience!
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July 2023 by Jen D
Susan Pollack was an amazing person to work with! I saw an used Audi in the lot that sparked my interest and needed to take it for a spin. She was very knowledgeable about the car and cars in general. She has worked for many dealerships in the past and explained the car well. I was unsure and she texted me more options without being pushy. I recommend her highly.
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July 2023 by Ken Park
I drove out of state to purchase this 2021 rx350 F Sport because it has the color combo I wanted. On the day of my arrival, the car was still filthy and never been washed. As a result, I couldn’t see the ding on the door hidden within the body line until I drove it home. A week later all my 4 wheels turned up with some sort of deformed patterns, yes all 4 wheels. My inexperienced sales man (Nathan) was fired probably couple days after I made the purchase. I ATTEMPTED to contact the sales manager (Jim) multiple times and never received a single return phone calls. SHAME on you DAVID MCDERMOTT Lexus. Stay away folks!
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July 2023 by Ken P.
I drove out of state to purchase this 2021 rx350 F Sport because it has the color combo I wanted. On the day of my arrival, the car was still filthy and never been washed. Apparently it was intentionally left unwashed so I couldn't see the ding on the door hidden within the body line until I drove it home. A week later all my 4 wheels turned up with some sort of deformed patterns, yes all 4 wheels. My inexperienced sales man (Nathan) was fired probably couple days after I made the purchase. I ATTEMPTED to contact the sales manager (Jim) multiple times and never received a single return phone calls. SHAME on you DAVID MCDERMOTT Lexus. Stay away folks!
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June 2023 by Hamid Reza
We stopped by to get a test drive and fell in love with a ux250. Susan and Crystal went over and beyond for us! It was our first time buying a lexus and first time ever buying a car in US! They answered all our questions and patiently guided us through this process! Could not be happier with our purchase! They were very upfront with us and there were no hidden fees or trickery involved. I highly recommend going to Susan if you are looking for a car! Thank you for all the time and effort guys ?
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June 2023 by Ericaa Baraglia
The smoothest car buying experience I’ve had! I delt with Rob, who was very patient with me and found me exactly what I wanted! I’ve never owned a Lexus and when I picked it up he went over every possible thing on the vehicle. Finance was also great, very smooth and she explained everything to me. She was very personable. Highly recommend buying a car here.
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June 2023 by Clinton M
John K treated me the way it should be… just go get your Lexus. The deal was the same from day one until my car arrived and Crystal printed off the paperwork. Five stars all the way (with a red bow on top!) Everyone felt like family and the deal they made was ?.
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May 2023 by David Maiden
If you want a great car buying experience just ask for Anthony Faustini. His no pressure sales approach and honesty is apparent in every step of the buying experience. He gives every customer his individual attention and makes sure that your every question is answered before you leave.
