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June 2023 by Joy Ogden
Flanders Pediatrics is the best! Highly recommend them. ?
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January 2023 by Alana Barinas
My children were patients of this group for 16 years therefore never thought I would be writing any of this. In my opinion, this group was Dr. Lopez's pride and joy but the last 2 years with them left us wondering why would Dr. Lopez allowed low standards in professionalism from her office staff. In particular, the so called "office manager" Renata, whom our first encounter was via telephone, was rude, disrespectful, condescending and very unprofessional behavior. This was brought up to Dr Lopez and while she apologized for her poor behavior she proceeded to add: "she is normally not the one to answer the phones, she is just filling in". That should have been my red flag. It is a moot point to go into details about our second run in with Renata, but you can guess her behavior was just the same as aforementioned with the exception she went to the extend of making statements that she could not produce any proof of when she was asked to. While the last couple of years have been challenging worldwide it was very clear how this group been affected overtime. Dr. Lopez was made aware of this issue by her colleague, an APRN who had voice this issued would be discussed together and it never happened. I requested 2-3 times since that visit for Dr. Lopez to call me back which she never attempted to. Not sure what is worse, the possibility her secretary may have not relay those messages or that Dr. Lopez willingly ignored my messages about wanting to file a formal complaint to her, as the owner of the practice. Due to Dr. Lopez inability to address her staff and discuss the situation that happened at her office a transfer of care was requested. You should be ashamed Dr. Lopez, I witnessed you worked so hard for your practice and keep it going to now settle for subpar employees, I guess is better to have subpar employees than none at all but eventually it will make an impact. The office is the face of any practice and currently yours could use a large makeover.As far as medical staff, nurses were always amazing and I will definitely miss both Marys especially. There are truly no complaints about the medical staff and their care and expertise other than Dr. Lopez can't seem to manage her office staff well by excusing unprofessional behavior initially to then ignoring requests to file a complaint.I would still recommend this group based solely on their medical team and their care but only if you are able to tolerate the lack of professionalism from the office staff. Excellent care is just as important as professionalism from all staff. I hope this review can only motivate your staff to prove me wrong and do better, but sure do hope you find a more appropriate office manager that will work alongside you in providing a full circle in best care possible because you are a great physician and deserve a staff that resembles so. Best wishes.
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January 2023 by Jennifer Satinsky
The best pediatric crew we've ever had!!
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January 2023 by A C
Very unprofessional and rude office staff.
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January 2022 by B. “Botinashopping” Lee
Moved into the state recently and was looking for a new pediatrician for my kiddos. This office came highly recommended by a specialist we went to see. I called in to book and appointment a receptionist named Kelly answered my call. I’ve been booking appointments for my children for 2 decades. I am well seasoned in making appointments. We’ve lived in 8 states. Never have I ever heard of such ridiculous office policies. And it really didn’t help at all how rude Kelly was. The call started out fine .. I say “I’d like to book and appointment for a well visit”. She says “name?” I say “they would be new patients”. She says “oh have you filled out an application?” I say “fill out an application?” “I’m sorry but .. what?” She says “yes you have to fill out an application BEFORE we can even book an appointment”. “Once you are APPROVED you can call us back to book an appointment”. (I really don’t know where to begin with all of this) then she says “you also have to sign a form to have records transferred.” I ask “well how long will that take?” She says in a rude tone “I really don’t know.” “It all depends how quickly your pediatrician sends them to us.” (I think at this point I may have been asking to many questions for her to answer) then I ask “is this a state of Connecticut “procedure” you have to fill out an application? In order to be seen by a pediatrician?” She says in a condescending tone “I really don’t know what other doctors offices do I only know what we do here.” I hope Dr. Maria A. Lopez reads her office reviews from both current patients and prospective patients. It’s so important to hear an outsiders prospective in the business industry. Please take note your front staff is the face of your office. When they are rude and condescending that is a huge indicator red flag your office staff are rogue and there is a problem internally no matter how good a doctor you may be no one will want to visit your office when you have rude and unfriendly staff. Just so you are aware Dr. Maria A. Lopez you lost 3 new patients due to the rudeness of your staff. Quite honestly I was so disgusted I hung up. Who has ever heard of having to fill out an application to see a doctor and if approved your able to book an appointment? Honesty that’s laughable. (Since when is taking your children to a pediatrician supposed to be like a job interview?) At the time it really wasn’t. But looking back .. honestly what exactly are they weeding out? They only want to treat children with impeccable health? Would I recommend this doctors office? No. Save yourself the hassle of all this unnecessary drama and go else where. After all we the patrons are hiring these pediatricians and there staff members alike to treat and care for our most valuable possessions our families. We all want the best for our families. And this interaction is inexcusable ,unexceptable, and completely unnecessary. I will gladly fund another pediatrician to treat and care for my children elsewhere.
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January 2022 by Alicia
My child was suffering from a constant cough. After two weeks it just did not seem to clear up. We were hoping that it was just allergies and change of weather and were able to call Dr. Lopez’s office to immediately get an appointment to check. They were able to immediately fit us in and get us the care we needed. Highly recommend
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January 2022 by Kara Zaneski
Absolutely LOVE Amy Frederick (PA). She is so wonderful with my children. My 3 year old son was terrified of the Dr. until we started seeing Amy. She is calm, informative, and has a very nurturing way about her. Best bedside manner I’ve ever experienced with any Dr.
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January 2022 by Kristie Bojarski
I brought my kids here after I received a referral from a pediatrician at L&M when we were having problems with the one we had. We are beyond lucky to have Amie as our childrens pediatrician. She is the sweetest, most thorough and lovable pediatrician. Plus an amazing lactation consultant! She always puts my childrens well being first and gives advice in the most kindest way possible. She is our 3rd pediatrician, and for once we don't feel like just a number or a patient. We feel like family. The staff are wonderful. The nurses and receptionists are always so happy to see us. This is by far the best group of health care professionals in the area.
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January 2022 by Kebra Jennings
Dr. Lopez is the best!!! She was my pediatrician and I have had the pleasure of her being my son’s pediatrician for the past 10 years and counting. She is a very kind, knowledgeable, and professional doctor.
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January 2022 by Renalda Miller
My kids have been a patient of Dr Cambi. I wouldn't switch Doctors office if someone paid me me to do so. The Doctors a long with the staff have always been friendly and helpful.
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January 2022 by Alicha Ruiz
The best!!!
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January 2021 by antonio pisani
You will not find a more premiere practice in the area. I saw Dr. Lopez from the ages of 5–19 and my younger brother is still a patient there. I had an amazing experience, and always felt well cared for. The entire staff is extremely helpful, caring, and professional. Dr. Lopez treats all of her patients with the highest of priority and ensures that every child is given personalized care. Her expertise can not be understated, your child could not be in better and more loving hands. You may also see Amie, a practicing PA there, who always goes above and beyond with her care to ensure that both the patient and parent feels at ease and can answer any question you throw at her. The nursing staff is amazing, they make sure to get to know each child and their family while providing spectacular care. You will definitely get to see the head nurse Mary as she administers vaccinations as quickly and painless as possible. If you are looking for a practice that will be there for you and your child at your most vulnerable times, this is the place to be.
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January 2021 by Nic
Dr. Lopez is the best!
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January 2020 by Amy Lloyd
I have been taking my five daughters here since my oldest was born almost thirteen years ago and am beyond happy and satisfied with the compassionate staff and medical care provided to my girls since day one. From the receptionists to the nurses and doctors, they go above and beyond to make my daughters feel safe and comfortable and to make me feel like I have somewhere I can turn to when I have a concern, no matter how large or small. They treat your children how you would expect them to treat their own children or grandchild. I can’t imagine taking my kids anywhere else. I could give six stars I would!
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January 2020 by Danielle Thomas
My 3 boys have been patients here for the last 5 years. Dr. Lopez and staff is always there to assist with any questions or last minute appointments. Great team!!
