-
October 2023 by Sarah zamudio
Totally awesome service! We pulled in as we smelled our car burning! The men were so nice and took the car right into the garage! They fixed it and in no time we were on the road again! Thank you!
-
October 2023 by Yt Sez wassup
I sometimes get something done on the car, and it is usually a pleasant experience. Although ,i was in a pinch on my last time trying to get our car fixed. So i called and talked to who i assume is the manager. He was accommodating,and we came to the conclusion that the right axle or control arm needed attention to fix the car. So we set up an appointment for 10 am the next morning. Awesome... the car would be fixed in the morning. Next day..... rain .. the ride to drop the car off was white knuckles the whole way. Then, I had to wait an hour to get a ride home, to wait for the car to be fixed. Well, 2 pm came around that friday afternoon, and we got a call for the shop.. Yeah!! Upon answering the phone, we were told " that there was an oil leak and that the underneath had rust".... ok we know,..this was not the manager i talked to the day before..oh i am sorry i forgot to mention it was a holiday weekend.well the (not the manager) person on the phone proceeded to tell us that he was not going to work on the car????"what, i didn't ask for anyrhing to be fixed with any leaks or rust, we asked to have the right axle and/or control arm bushings to be fixed so the car would be driveable with out the passenger wheel about to fall off shaking violently. " I asked " so what am i supposed to do?". He stated , "Buy a new car! I said " ... then i told him well i am not in the position to do that, this is why i have brought the car to the shop to be fixed. The worker then said " well that is not my problem, come pick up your car.... you must be joking..... then when i finally got picked up to be dropped off to retreive the car . When i went in , the keys were just sitting on the counter, no one around and no car in the shop being worked on. Hmmmm, someone wanted to start the holiday weekend early.... Speechless.......????. Oh and to that worker" i took the car to a shop at 4pm that day and they brought the leaky rusty ole girl to a real shop ....and to ..?KARMA Smh......
-
September 2023 by Dave Dels
Went to get a coil problem fixed, took them a multiple hours with the proper tools and training, they charged me over 500 for the repair, 3 days later same problem and were trying to say each coil pack cost 125plus per replacement, I ended up paying Amazon 50 for a set of 8 and took me 30 mins to replace all 8 without the proper tools, do not go to these guys they are frauds and will steal from you while smiling through their teeth! Absolutely do not go unless your car is on fire
-
September 2023 by Sara's Photography Sara Bynum
Life savers!!!I’m a wedding photographer and had a wedding today and a nail in my tire! ?. They open at 7:30am and got me in and out in 30 mins. So grateful! Friendly, kind and efficient!Thank you Michael for taking care of me!
-
August 2023 by Timothy OReilly
Highly recommend! The team was amazing. Great service! Was on our way to Mohegan Sun for our anniversary, when our Jeep needed immediate service. Everyone at Monroe was attentive and extremely helpful to repair our vehicle quickly so we could get to our location safely. If you live local, supporting this business is a must! Thank you again Monroe!!!!
-
August 2023 by yCrackedd
SO HAPPY ! Let me start off by saying I was having the worst day ever. I brought my car in at the close to before they were closing. I had no choice as my brakes were so bad. And these two workers -Chip and Jessie were so kind and nice to me. They took care of me and fixed my car and gave me a good deal. While waiting I saw them both interact with customers and they were both just great people. I will forever bring my business to monro now ! Give these guys raises !!!
-
August 2023 by Arthur Athanson
Great experience from the moment I booked online. Amazing staff members who are professional, courteous and take the time to explain the process and all options. Will definitely return!
-
July 2023 by Justin Krauss
I was driving home from Massachusetts to Pennsylvania and all my lights came up on my dashboard for ABS and EPS so I pull off the side and I saw this place was here. I asked him if they could check my car to see if it's safe to go back home with. They gave me a code check and they gave me the green light that I'm safe to go home and told me what the problem is instantly! Highly recommend. I really appreciatef them doing that for me and taking their time to do that! Thank you
-
July 2023 by Sayward Parsons
My check engine light went on as I was headed out of state. I pulled off the exit and looked for a local shop. Most were closed but Monro had 15 minutes until they closed and said they could scan my car and check the codes. I was really low on oil, which they think could've caused the light to go on. They added oil for me, told me what to keep an eye on, and said I could stop back in on by way back through in a few days if I had any more trouble. They didn't charge me. Very helpful and accommodating place; I'm lucky I stumbled across their shop when I did! Thanks, guys!
-
June 2023 by James Brown
I shopped around for some laufenn tires and was being quoted an insane amount . I called monro and spoke with chip and was able to get the best price and quick installation. He was able to answer all of my questions prior to purchase and he had great customer service skills. I will be returning thanks again
-
June 2023 by Ann Alford
Amazing and generous people who helped me get my SUV ready for a long ride to Pittsburgh. My son is getting a kidney transplant and they went over everything to make sure it is safe. I will continue to go here for all my service needs.
-
April 2023 by weigan ye
They fixed my brakes quickly, but I always feel that the price is a bit high
-
February 2023 by Tabitha May
From out of town and passing through on our way to Boston month or so ago right before closing Chip fixed our flat tire and even was super helpful over the phone before we got there. Very thankful he got us back on the road safely!
-
February 2023 by Walter Deane
Has a great experience there this weekend -- was running late for my alignment and they were very accommodating. The staff were very friendly and knowledgeable....and flexible! Great jobs guys!
-
January 2023 by Wendie D'Agostino
Highly recommend! I've used Monro Tires several times for oil changes and have always been happy with the service so I called when I needed a bulb in headlight replaced on short notice due to a road trip I was heading out on. Mike told me to come right over. Not only did they replace the bulb quickly but in checking my tire pressure found a nail in tire and patched it saving me from a potentially disasterous drive.Great customer service and pricing. I will be using them for more than just oil changes moving forward. Thank you, job well done!
