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December 2022 by Richard M.
I have been doing business with them for years. They have been very responsive when I have had card problems and have fixed my issues in a fairly short time. Considering I did not have a scheduled appointment. Definitely would recommend them. I also have bought about 6 used cars from them and found they are very well priced.
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July 2022 by violet ray
This family owned business is absolutely the best place for all your auto needs in East Lyme. Paul is passionate about taking care of his customers & providing them with a fair rate. I will never go anywhere else. Thank you Pro Tek Auto! You really put my worries at bay, my car thanks you too ?
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May 2021 by Michael Mounce
Rude wanted to have me pay for diagnosis of my alternator. When it squeals like mine the bearings are no good. Also wouldn't install the alternator I purchased from the dealership. Claimed it was my part. So if they purchased the same isn't there part ??
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April 2021 by MK N.
Ok, this auto body shop gets 5 stars for excellent marketing. Their sign literally says "a female friendly facility". And you know what? They live up to that! Super friendly, super informative and not condescending in the least. Like, I don't know s*** about cars, but the mechanic didn't remind me how much I don't know. He spoke to me in such a polite way. I'll totally be bringing my car back here. For once I didn't feel swindled or taken advantage of at an auto body shop!
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December 2020 by Bob Blodgett
Great customer service.
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July 2020 by Linda
Fast Reliable Fair
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June 2020 by Charles neilsen
We bought an xc90 Volvo back in 2014. It had 110k miles. We had it checked out by European Auto, they gave the 2 thumbs up. Its now 2020 and the car has 185k, we just had to do basic oil changes, breakes ect. Great buying experience, great car experience. Thanks!
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June 2020 by Christine Scruggs
Personal, friendly service with reasonable pricing. Staff is highly knowledgeable.
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May 2020 by AJ J
I have been using Paul and his tech's for over 15 years for service, and they are hands down the most dependable shop around.
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March 2020 by david collins
Replaced my radiator was happy with service and price, also wife and I test drove a couple cars they were selling (we didn’t buy) all nice people, I would go back.
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September 2019 by Elizabeth M
I brought my car in here because it is an automatic car having issues with stalling at stops. The technician was very nice, looked the car over and suggested it was probably the throttle. I decided to go ahead with his recommendation (he is the tech after all) and asked him to do the spark plugs while he was at it. Fast forward two weeks and my car starts having the same issue, I called and explained the situation and they said drop it off and they'll take another look. I told them since my husband was away with the military it would probably be another week or so before I can drop it off again. Talking to others who have had this issue with the same car, they suggested it was the Natural Safety Switch. I called and asked how much it would cost to fix this. They said they couldn't give me a price and had to reexamine my car and charge me for that too. Again, no price on that. Then they told me I was the problem and demanded the issues was spark plugs now this... Wow.. I was just asking for a price. They have now lost mine and my husbands business, he previously has had a lot of work done on two of his cars there. Also, I will spread the word to our friends and family. Thanks for nothing!!!
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September 2018 by Paul Meijer
One of the many things I love about living in this town are the friendly local businesses. Paul's a super guy. He helped my wife a few months back when she needed power for her bus at a local event. People helping people, that's what life is all about. Thanks Paul. Great to see you today.
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September 2018 by Amanda Jones
Yesterday I took a visit to Pro Tek Auto after having some problems with my car. I was instantly impressed with it being Woman Friendly! As women so many times we are short changed because of the inexperience we have with cars and never want to go alone. Well I was able to leave my dad home this time lol. I was well taken care of and not only did my car get worked on Paul showed me and walked me through what exactly was wrong with my car and how to properly fix it. The environment was very friendly and warming. Before yesterday I didn't have an Auto home to go to for my car issues. But I can no longer say that. I will continue to give Pro Tex Auto my business and will certainly recommend to others. Thank You Pro Tex Family for your wonderful service!
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September 2018 by Karen R
I had a great car buying experience. Paul and his staff answered my questions and worked with my budget. He found a safe & reliable car for my son to drive. Thank you ProTek Auto!!
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August 2018 by Superior Improvements
Recently took our vehicle over to see Paul at ProTek and was surprised at the bill which was double the amount listed to complete the replace of one part. Had a small oil leak on a inlet tube which was a $40 part that needed to be replaced. Paul dug deep to the tune of over 400 bucks for an hour and a half of his effort. Not to mention we originally took the car there for just an oil change mind you and they didn't even accomplish that. It's very sad this establishment has to be so deceitful and misleading. Thanks so much Paul, really appreciate your customer service and competitive pricing.
