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May 2024 by Florays Yanes Augusto
Very friendly and polite
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July 2020 by Debra Signor
Last week I went to the Broad Brook Post Office for the first time in months. There was a very efficient and thoughtful young clerk helping me mail my package. She was terrific! Polite, professional and kind in her words and actions. I live in Broad Brook and will have a smile on my face every time I go to the post office from now on!
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February 2020 by JMaria K
The older lady with an accent at the counter is absolutely the worst. She has no communication skill and is highly unprofessional and simply rude. This was the second time I’ve experienced such unprofessional service and I honestly can’t believe she still works there. I literally live minutes from that post office but I will never go back and just drive the extra miles to Enfield post office because the women there are incredibly helpful and kind.
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April 2019 by love_couture
In all my life I've never experienced such nastiness . I brought in three packages, sealed and had a prepaid label. At the counter the lady asked me if I had any liquid or fragile stuff in there and I said no. And then she proceeded to ask me what was in it and I told her that it was clothes. Firstly, she said to me that they don't have space in the box for three packages mind you they were the sizes of a medium usps parcel. And then she proceeded to tell me that, I shouldn't be ordering stuff online if I'm going to return it! Mind you it's not like I'm using her salary from USPS to order the stuff. I almost lost it but I kept my cool. Because I knew at the moment it wasn't worth. She doesn't even deserve to see me upset. I've always been a USPS customer and have never encountered anything ugly as this. This lady needs training on how to talk to customers because she clearly lacks it. I'm so disgusted and if I could give this review -5 star. I totally would have
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April 2019 by Cassandra
Worst Service! My husband arrive to pick up a package after a slip was left at our home. The office is supposed to open at 8:30 my husband had to bang on the door repeatedly and hear someone inside talking about how someone kept knocking...the guy behind the counter saw my husband and he held up the slip....Then the guy behind the counter just walked away. Completely unprofessional I hate every time I have to deal with this joke of a post office. I go out of my way to drive out to Windsor Locks post office just so I wont have to deal with the stupid that it broad brook post office
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February 2019 by Kathesia Barber
HATE that I have to subjected to the belittling, sarcasm and unprofessional people at this post office. Someone needs to do an internal review at this place, fire everyone and get people that do their job! I went to pick up a package and was told it was not there not sure what to tell you, even though my slip left stated that it was. I called the next day and it was there and said I needed to pick it up because we arent going to call the carrier to come and get it..what?!! Isnt that your job?? They do not deliver mail and the post master Scott Ripley enters information in the system that states that theyve tried to deliver but no ones was available..how is this possible, its a mailbox. He is doing this to cover for his carriers who do not do their job! He told me this one Sat and forgot that he told me and when I called on Monday tried to blame me for not being available..well my mailbox..sounds crazy because it is. He is the nastiest and most miserable man anyone can encounter. He is suppose to be an example of customer service?? I dont understand why people get jobs in customer service and do not know the meaning of being friendly to the customers. Please close down this post office!
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February 2019 by John Renaud
This place is horrible the lady at the counter is rude they don't deliver mail to millpond the only thing I hate about moving to Broad Brook is just this post office I need my mail I guess they're too lazy or just can't handle the job at any rate they need some new people there that actually does their job
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November 2018 by aliana W
I live in a townhouse but for some reason they can never deliver my packages. They always put a slip in my mailbox saying undeliverable but ups delivers it to my door. I can’t pick up the damn package because I work during these hours. There’s also specific mailboxes for packages they don’t use. I ordered my stethoscope no way in hell does it not fit in the bigger mailboxes. Also this mailman always puts the wrong mail in peoples mail boxes! I keep getting my neighbors mail or the person who used to live there and I keep sending it back.
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August 2018 by Ali W
I live in a townhouse but for some reason they can never deliver my packages. They always put a slip in my mailbox saying undeliverable but ups delivers it to my door. I can’t pick up the damn package because I work during these hours. There’s also specific mailboxes for packages they don’t use. I ordered my stethoscope no way in hell does it not fit in the bigger mailboxes. Also this mailman always puts the wrong mail in peoples mail boxes! I keep getting my neighbors mail or the person who used to live there and I keep sending it back.
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June 2018 by aliana Gaines
I live in a townhouse but for some reason they can never deliver my packages. They always put a slip in my mailbox saying undeliverable but ups delivers it to my door. I can't pick up the damn package because I work during these hours. There's also specific mailboxes for packages they don't use. I ordered my stethoscope no way in hell does it not fit in the bigger mailboxes. Also this mailman always puts the wrong mail in peoples mail boxes! I keep getting my neighbors mail or the person who used to live there and I keep sending it back.
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June 2018 by David Sullivan
this is my second time there, in two years. i think they have a new girl. she's very nice and helpful! the little asian lady was super rude years ago! i'll update this if she's still working there lol
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June 2018 by Haley Wormstedt
Can be really slow, even when you are the only person in there.
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December 2017 by Bee Hill
Just visited for the first time today. The young lady postal worker at the counter was super nice. There was no waiting. Being that it's right down the street from work, I'm sure I'll be doing a lot more business here.
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April 2017 by Your Name Goes Here
I showed up to pick up my package and the lady was too lazy to look for the package with tracking number and said I have to wait. Probably why people hate using the post office for shipping. FedEx and or UPS never have an issue looking for people's package. You guys suck and being lazy will only help you lose your job faster
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June 2014 by mill st FeaturesTranfer
Good Job! Always delivering the mail rain, sleet, snow or blizzards. Good postal workers with amazing knowledge.
